I’m so done with VC
For the 2nd time in 6 months, they informed my buyer that the bag they purchased was damaged and/or more worn than described. The buyer never saw the bag. This was all part of their “Quality Control Inspection”.
Both times the damage was not only disclosed in the description but in photos as well. No one ever responded to my chat requests & when I requested a call back by phone, I got an email 10 min later telling me they were unable to reach me after 3 attempts (the last incoming call on my phone was 2 days ago).
I pulled all my listings & am done with them. They used to be my favorite place to sell, but ever since they acquired Tradesy they’ve gone downhill
This is their report, my description & closeups of the wear that were all in the listing in addition to numerous pics where the corners were clearly visible - all the buyer had to do was zoom in to see the wear described! Of course, I didn’t lighten or alter the pics like they did to make it look worse!