I purchased the thea dust storm in pebbled leather. HOwever, the bottom's color is coming off from wear. I have only used this purse since Feb. I purchased it on Tradesy and the previous owner works for TB but would not provide me proof of purchase. However, TB supposedly doesn't repair anything older than a year old from what the ATLANTA store told me. However, I have heard they suck anyways...curious what yours is looking like.I have bought a tory burch square tote pebbled leather and I see that the leather have some lining pattern (it doesn't look nice). I don't know if this is normal / because of wear but I am kinda bummed by it
Tory Burch Tory Burch quality
- Thread starter MJDaisy
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I had this bag and it is extremely heavy. Great for occassion but not an every day bag bc it really can get quite heavy with your stuff in it.Hi ladies,
I'm relatively new to TB, but really appreciate this discussion. I've been looking for a structured tote, so the large Robinson tote has been on my radar. I recently looked at the Robinson alongside a Longchamp Roseau at Nordstrom. I believe that they were about the same price point. The SA highly recommended the LC due to the quality. However, I like the extra center zip pocket on the TB.
A friend of mine ordered the pink one when it was on sale from the TB website. Overall it looks gorgeous, but one of the side snaps popped out. I was searching for similar issues on the Bay and saw that there are others with this same issue. Since she hasn't removed the tags yet, I think she should contact TB about an exchange.
Overall, it's not a huge issue, but as one of the other ladies mentioned, when you spend this much on a tote/bag, there shouldn't be quality issues.
I know that's what the store told you but I'd contact customer care or a store manager, because even after a year that bag should hold up and they should be able to stand behind the quality. I myself have had it with the quality issues of this brand. While I love the designs, I'm appalled by the lack of quality in all my boutique bags from TB. I've sent every single one out for repairs within 6 months of owning them, while my outlet bags have lasted just fine. I won't be purchasing TB any longer, at least not from the boutique because quite frankly it isn't worth it.
i have a TB robbinson messenger bag. bought it May 2016 at Saks and used it for about 1 month and now the flap where the gold hardware that holds the strap up is rubbing against the edge and is now ripping.
what do i do?
what do i do?
There seems to be a lot of quality related issues in recent bags from the last 18 months or so, based on this thread as well as discussions I've had with others off the forum, which is extremely off-putting
i was able to go to the TB store. i just told them i dont have the receipt and the sales person gave me a store credit.
I don't know if any of you will have tips for me, but my TB decal recently fell off one of my Reva Tumbled Leather Flats (Royal Tan) while I was out shopping. I didn't notice until I got home and there was no chance of finding it if I retraced my steps. The problem is I bought these at Nordstrom Rack. I have contacted TB and they said since I did not purchase from them they cannot complete repairs on the shoe (which I find a bit ridiculous). Any tips on what to do? I doubt Nord Rack would do anything because unlike Nordies they have a 90 day return policy. Any suggestions are appreciated!
I take it they can't be returned? I'd try reaching out to TB customer service since this is a quality issue. Depending on how long you've had them they may be able to stand behind the brand's quality and do something!
After 2 years definitely not, I thought it was a recent purchase (last 6 months). What I meant was contacting Tory Burch's CS since it's their product. If you've owned them for that long it may be best to just replace them, see if you can purchase the missing piece from TB, or see if you can pay to have them repaired by Tory Burch.
Just bought the Britten Shoulder bag. I love the bag, but the gold hardware T on the front scratched on the first carry. Now what? Just deal.....or know it will only get worse and return? TB claimed normal wear and tear and suggested i take it to a cobbler to have it buffed. Sigh.
I agree hit and miss. Most of the shoes I use to buy from TB only last me the season and they start to look bad. I don't buy the handbags anymore because they just don't last. I agree with a lot of the post here, I use to work at bloomingdales. Nordstorms and bloomies have great return policies. Just show them the wear and tear, and usually they are OK with helping you return, exchange, or fix it.