My only Tory Buch bag (Parkan Hobo) ripped (yes the leather ripped straight across when I went to one it one day) after less than 5 months of owning it. I have a fairly large bag collection and swap bags often so I wasn't using it any where close to daily. I was really disappointed as I loved the bag for an everyday casual black bag and I had gone back and forth about buying it due to concerns over quality. I haven't bought any thing else from TB due to this (I just got a refund as the Tory Burch website in the UK doesn't do exchanges) but am considering a pair of espadrilles. Has anyone had problems with them quality wise? They're espadrilles so I don't expect them to last for ever but would like at least a season out of them!
Tory Burch Tory Burch quality
- Thread starter MJDaisy
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Sorry to hear that happened to you but yes it is true...I have seen it happen...the quality is hit or miss. I have two bags, several flats and a pair of heels. No issues yet (crossing fingers) but it does happen quite often.
True... I used to see women wearing Tory bags all the time, and not so much anymore....
I have purchased one TB handbag last year (Marion Quilted Slouchy Tote) and after two weeks of use the bottom corners were already worn out. I did contact customer service and they accepted the return but I had to take a gift card. Since it was a PayPal purchase and it was already past 6 months. Meaning, I still have to purchase something from them. I got two wedges and the black one is showing signs of wear in less than a year. The brown one I don't use that often. I was extremely disappointed with their quality since their price point somewhat high for their category. I've had MK bags for more than 4 years and they last. Marc by Marc Jacobs was so far the best money spent. Even my LV are starting to fall apart within a year.
Now, I used TB gift card to get the Perry Tote. We'll see what happens. But from now on, I do not want to take the chance and spend my money on her products. Not worth it.
Now, I used TB gift card to get the Perry Tote. We'll see what happens. But from now on, I do not want to take the chance and spend my money on her products. Not worth it.
Have any of you had experience with their customer service department regarding damaged items? When I was walking, my right Thora sandal broke (the top detached from the bottom) and I've only worn the shoes less than 20 times since receiving them. It seems kind of ridiculous than their sandals can break from casual walking. I contacted their live chat and they told me to send a form online.
I had to contact their customer service twice and they were spectacular. I was impressed. It was never regarding shoes though. The first occasion was when I purchased their Quilted Marion Tote. I bought it in August of 2014 and only started using it around March of 2015. After two weeks the leather was getting damaged on the bottom corners. I wrote them a nice email and after two or 3 weeks they replied with a shipping label. No questions asked. I shipped the bag back and on that same day they shipped me a gift card for the full amount I paid on the bag. I was really happy. Second time I ordered their Perry Tote, just a few weeks ago, and UPS damaged the box and the bag. I contacted them thru live chat right away and representative opened a claim with UPS and she sent me a new bag overnight right there. UPS picked up the damaged bag on the following day. Both experiences were superb. Sorry for.all the details but I wanted to share my experience with everybody. Now, when it comes to shoes I would probably buy their shoes from Nordstrom since they have an "unconditional" refund policy. I think you're gonna be alright in the end. Good luck
I just purchased my first Tory Burch bag today -- it's a large York Tote in French Grey.
While at the store I took a moment to ask the SA about replacement handles, since I'd read somewhere on purseforum that they are prone to fraying. She told me that because of past problems they had redesigned the straps and that the recent bags -- the ones from the last two to three months -- all have the new strap design and it seems to have solved the issue.
FWIW, she said that if I did have problems I could bring the bag back to the store and they would send it out for repair/new straps, but they don't keep replacement straps around.
While at the store I took a moment to ask the SA about replacement handles, since I'd read somewhere on purseforum that they are prone to fraying. She told me that because of past problems they had redesigned the straps and that the recent bags -- the ones from the last two to three months -- all have the new strap design and it seems to have solved the issue.
FWIW, she said that if I did have problems I could bring the bag back to the store and they would send it out for repair/new straps, but they don't keep replacement straps around.
That's funny, I just bought the small York and asked my SA the same thing, she told me she actually hadn't had any returned but they would replace the straps or the bag if there was an issue.
Yes, I got a large York tote in black for my birthday in November and by February the strap was falling apart and separating from the bag. I contacted customer service and they promptly replaced the bag. I thought that was very nice, although quality does make me wonder.
This is sort of late but I also had similar issues with the York Buckle tote. I bought it in March to use as a spring/summer bag for university. I rotate bags frequently and within a six week period, I used it maybe 3-5 times, just to and from the car to my class where it remained on the seat beside me. I realized about a month ago that one strap had come unstitched from the bag, a concern I had when I made the purchase but was assured by an SA would not occur. I only carried the bare essentials: a water bottle, sunglasses, keys, and my MacBook OR my iPad in which case I'd have a notebook. I've had similar issues with other Tory Burch products but I love her designs.
Does anyone know if there's a difference in quality of TB bags bought directly from a Tory Burch B&M store vs. department store?
I bought the Double Zip Robinson Large Saffiano Satchel in black in May 2015 from their B&M store. I decided to buy the same exact bag in January 2016 at Bloomingdale's for a friend. The main differences I saw:
MAY 2015 BAG (left in photos): is softer, smoother and slightly shinier, and not as "structured." The feet are larger/taller.
JANUARY 2016 BAG (right in photos): felt very stiff, not as soft, and doesn't have that same gloss/sheen. The bag felt almost "too structured" and not as luxurious looking. The feet are smaller/shorter.
My first thought was that maybe all her bags feel like this in the beginning. But when I first purchased this bag in May 2015, I honestly don't remember it feeling as rigid & structured as the Jan 2016 bag.
I may be overthinking things but it makes me wonder if the quality of the bags just happened to change (for the worse) within those 8 months, or if I just need to break in the new bag, or if there is an actual difference between department stores and B&M stores. What are your thoughts?
I bought the Double Zip Robinson Large Saffiano Satchel in black in May 2015 from their B&M store. I decided to buy the same exact bag in January 2016 at Bloomingdale's for a friend. The main differences I saw:
MAY 2015 BAG (left in photos): is softer, smoother and slightly shinier, and not as "structured." The feet are larger/taller.
JANUARY 2016 BAG (right in photos): felt very stiff, not as soft, and doesn't have that same gloss/sheen. The bag felt almost "too structured" and not as luxurious looking. The feet are smaller/shorter.
My first thought was that maybe all her bags feel like this in the beginning. But when I first purchased this bag in May 2015, I honestly don't remember it feeling as rigid & structured as the Jan 2016 bag.
I may be overthinking things but it makes me wonder if the quality of the bags just happened to change (for the worse) within those 8 months, or if I just need to break in the new bag, or if there is an actual difference between department stores and B&M stores. What are your thoughts?
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I think their design of their robinson changed a lot in the past few years. The first one was very very soft and had a little mirror on the inside which was cute! But their designs kept changing. Some of it was good though; like they changed the placement of the strap of the bag because it was pulling on the lining of the bag to the sides. I actually prefer the bags to be stiffer! But now I can't find the Robinson anywhere
I think their design of their robinson changed a lot in the past few years. The first one was very very soft and had a little mirror on the inside which was cute! But their designs kept changing. Some of it was good though; like they changed the placement of the strap of the bag because it was pulling on the lining of the bag to the sides. I actually prefer the bags to be stiffer! But now I can't find the Robinson anywhere
I've already mentioned that I bought mine at Bloomingdale's, and I just recently came across other Tory Burch stores in SF and NY that had the Robinson. If you can't find it at a TB store, definitely try a major department store!
Okay I did try them. I wanted the micro in a certain color. The department stores don't have them anymore! I called the stores and they actually found one in another state and they shipped it to me! I like their customer service a lot.
Most threads do focus on the cons or the negatives because those people (myself included) want to rant as well as provide realistic reviews. For example my York tote fell apart rather quickly but the Robinson is in perfect condition even after daily use during the past 6 weeks.