Tory Burch Tory Burch quality

[reginaPhalange]

After only 6 weeks, I sure hope so! That is still pretty new. For the money that is paid, they should last for decades. Hope that happens with yours.

Haha thank you! I meant 6 weeks constant use, normally I switch out bags daily but I've owned the Robinson for a while. My York fell apart within 6 weeks of sporadic use but that's another story. The one thing I can say about this brand is their customer service excels that of any other contemporary designer. The few SAs I shop with along with the SM have been able to track down items from past collections as well as offered free replacements and upgrades.

 

[Aethereality]

Haha thank you! I meant 6 weeks constant use, normally I switch out bags daily but I've owned the Robinson for a while. My York fell apart within 6 weeks of sporadic use but that's another story. The one thing I can say about this brand is their customer service excels that of any other contemporary designer. The few SAs I shop with along with the SM have been able to track down items from past collections as well as offered free replacements and upgrades.

I agree! Their customer service is beyond fabulous at all the Toronto boutiques I've been to.

I have two pieces from the Robinson collection: the black double zip tote and the continental zip wallet. I've been using the former for more than a year, and the latter for about 5 months. Both are holding up very well even after everyday use, but I'm starting to notice the gold tone hardware chipping off of the bag and the saffiano leather is softening up. I like the wallet as well, however I don't like the bulkiness of it, which others have mentioned.

A while back I wanted to purchase the York tote, but I don't think I will anymore.

 

[laurene88]

I started off carrying Michael by Michael Kors and their quality was a little off. Their bags seemed to rip easily on seams or have the handles break so I eventually switched over to Marc by Marc Jacobs and never had a problem with their quality. I fell in love with a Tory Burch Brody recently and decided to try Tory out, but I'm a little nervous after seeing these posts! I've never had problems with her shoes but I'm hoping my purse will hold up ok! I will keep you guys updated!

 

[berta]

Make sure you register your name on their website and stop in a couple of times to get acquainted with a sales associate. They normally will send out a discount code for your birthday. Make sure you do this months before your birthday so you get in the system. I have never had any problems with any of my purchases. I have tons of shoes, wallets and handbags, heavy usage without any problems. Just make sure to properly stuff and store your bags.

 

[lettuceshop]

Make sure you register your name on their website and stop in a couple of times to get acquainted with a sales associate. They normally will send out a discount code for your birthday. Make sure you do this months before your birthday so you get in the system. I have never had any problems with any of my purchases. I have tons of shoes, wallets and handbags, heavy usage without any problems. Just make sure to properly stuff and store your bags.

Just so you know they switched the birthday coupons to a lottery system so not everyone is getting them. My SA told me they had too many people just registering for them.I received a fabulous Christmas gift this year but no birthday coupon.

 

[berta]

Just so you know they switched the birthday coupons to a lottery system so not everyone is getting them. My SA told me they had too many people just registering for them.I received a fabulous Christmas gift this year but no birthday coupon.

Oh poop! Sorry i did not know. I received my gift card for christmas and my birthday discount this month. :?:

They should have a rewards club like Eileen Fisher. Spend 2000 and get 100 gift card, plus your birthday discount. Makes you want to shop more.resents

 

[reginaPhalange]

Just so you know they switched the birthday coupons to a lottery system so not everyone is getting them. My SA told me they had too many people just registering for them.I received a fabulous Christmas gift this year but no birthday coupon.

That seriously sucks, especially if people who receive them don't make any purchases throughout the year but are signed up for the sole purpose of receiving a birthday gift card. Meanwhile some of us make a minimum of one purchase a month. I heard a customer a couple weeks ago saying she only purchases when she receives those and even then, she only spends the minimum required and tries to use it during other ongoing promotions[emoji19]

 

[lovecupcakes]

I've noticed on my quilted Marion that the quality of the piping isn't that great

 

[TNgypsy]

I've noticed on my quilted Marion that the quality of the piping isn't that great

The quality of TB bags and shoes have deteriorated over the years. I only buy TB shoes from Nordstrom because I can return them if I get a lemon. It's happened. I just bought a purse from Bloomingdales (the new model stacked T crossbody) and the zipper sticks. With my experience I'm afraid to exchange it knowing I'll likely have the same issue with a replacement. I'm still contemplating returning it. Her shoes and bags are so cute though and that's what brings me back to TB time again. However, the quality issues have slowed by TB purchases. Particularly with the shoes. It's forced me to try other brands I normally wouldn't consider (Jack Rogers) with some surprising luck

 

[lovecupcakes]

The quality of TB bags and shoes have deteriorated over the years. I only buy TB shoes from Nordstrom because I can return them if I get a lemon. It's happened. I just bought a purse from Bloomingdales (the new model stacked T crossbody) and the zipper sticks. With my experience I'm afraid to exchange it knowing I'll likely have the same issue with a replacement. I'm still contemplating returning it. Her shoes and bags are so cute though and that's what brings me back to TB time again. However, the quality issues have slowed by TB purchases. Particularly with the shoes. It's forced me to try other brands I normally wouldn't consider (Jack Rogers) with some surprising luck

I never had any other Tory Burch items, the Quilted Marion was my very first TB purchase so I was a but disappointed when I saw the piping somewhat cracking. So sad that the quality didn't stay the same. I am awaiting my Fleming Mini to be delivered so I'm crossing my fingers that the quality is better. And the new stacked T designs are gorgeous! I was debating on one of those too

 

[originallyxelle]

I have over 15 TB bags at this point and even more shoes. I haven't any noticeable issues yet. My boots are worn often and the ones that are 2-3 years old still look great. Knock on wood but I've been very happy with my purchases and I definitely don't baby my items. I'm not rough with them either. It may help that I don't use a single bag heavily since there is a wider rotation but all of my recent bags and shoes have been as good as my older ones. I did notice that some of the newer bags like the saffiano Robinson flap are being made thinner than when it first came out.

 

[TNgypsy]

I have over 15 TB bags at this point and even more shoes. I haven't any noticeable issues yet. My boots are worn often and the ones that are 2-3 years old still look great. Knock on wood but I've been very happy with my purchases and I definitely don't baby my items. I'm not rough with them either. It may help that I don't use a single bag heavily since there is a wider rotation but all of my recent bags and shoes have been as good as my older ones. I did notice that some of the newer bags like the saffiano Robinson flap are being made thinner than when it first came out.

It seems to me the newer items have more of an inferior quality. I'm not sure if the materials have changed in some way or the plants/countries they're made in have changed or a combination of the two. Something has happened. It's made me wary. I must say though, I just bought a pair of patent flip flops (forgot the name $125) & I'm loving them.

 

[ReneeMer]

I have posted some of my disappointments with my first Tory Burch purchases here before. But I feel it is fair to give further comments on my recent items. I had to return the quilted Marion black tote because the corners were worn out after two weeks of use, only. Customer service was amazing. I noticed that the newest saffiano items and the pebbled leather bags ten to hold up better than the lambskin and patent items. I bought two pebbled leather Robinson totes (brown and black), gray and black Thea satchels, saffiano leather wallet, brown Perry tote and they are all in pristine condition. Last year I purchased a pink patent leather handbag and on the first day of using it I noticed the leather was cracking on the bottom corner. I called Customer Service and they refunded me as soon as they saw the bag was shipped. Excellent service from their part! I love her designs and I decided to insist on buying her products to see if I can find the one that works best for me.
I recently purchased a T-block Tote from Nordstrom and although I think the leather is thin I have used it for three weeks straight with no signs of a headache. With Nordstrom I am safe. So let's see how things go in a month from now.
No complaints with any of the shoes I have purchased in the past. However, I have never purchased Revas since I read so many horrible comments on it. Like people stated before. It is hit or miss with her products. But the pebbled leather bags work best for me and my lifestyle.

 

[Pinkie789]

I have bought a tory burch square tote pebbled leather and I see that the leather have some lining pattern (it doesn't look nice). I don't know if this is normal / because of wear but I am kinda bummed by it

 

[GAPeach87]

Hi all...

I know this post may be kind of unpopular, but has anyone else noticed Tory Burch quality to be sub-par? Don't get me wrong, I LOVE tory burch. I have 2 pairs of revas, 3 bags, and a TB wallet. I have noticed though that none of my items have great quality. I am in the process of trying to return my wallet because the Gold emblem has completely chipped. I am sorry but I have only had it a few months and for $200 I expect better. Also some of the handles of my bags have peeled, the inside mirror broke off one of my bags, etc.

I still like her stuff and think it's really cute, but I am extremely hesitant to ever purchase anything TB again.

Anyone else have the same opinions?

I am in the same boat. I purchased the Thea handbag and even though it is from 2015, they will not help repair where the bottom of the purse's color has chipped off. For a $500 bag, I would expect better...not happy with TB quality at all.