Too shy or scared to ask about H? ASK HERE

[papertiger]

This thread's last chance.

This thread has has become a catch-all for every other thread on the H Shopping sub-forum and some the main H. Please do a search. If the thread continues as a part chat-thread/ part substitute for other threads, it will become redundant and be closed.

Note:

Shopping/stock post-epidemic https://forum.purseblog.com/threads/bag-production-post-c-virus.1026395/

Maintaining an H relationship https://forum.purseblog.com/threads/maintaining-a-h-relationship.156549/page-310#post-34789362

Treatment in-store https://forum.purseblog.com/threads/treatment-in-hermes-stores.267768/

Continued/discontinued items https://forum.purseblog.com/threads/does-hermes-still-make.1042656/

Plenty of threads on quota bags, including in different country's variables.

 

[Mr. Ex]

I have 2 sa’s, one local and one in a bigger busy city (thus a bigger stock). I asked my city sa if she happened to have a bag in, and she said it’s coming it in a month. Months later, my local sa, checked my history and told me that that bag was a special order… can you explain this to me? I don’t understand a lot of the terminology. It wasn’t a quota bag, or a hard to get bag, I was under the assumption the bag was just coming into the store. I’m guessing she ordered it for me? Am I allowed more special orders/requests or only the one? So confused. I inquire about a bunch of items, and I don’t want every inquiry to result in an ordered bag or other item. But there are items on my wishlist with my local sa that may or may not come into fruition. I’m really confused how this works. Can you shed some light?

I’m a little confused myself with this. Was it a special order that you did for a B/K? The fact that she had a timeframe for you is a bit odd because the system does not give any ETA’s on any items unless you know they’ve shipped to the store. In which case most of the time you’ll know by the shipping speed used. Can you give a few more details as to what item was “ordered?”

 

[WhiteBus]

I’m a little confused myself with this. Was it a special order that you did for a B/K? The fact that she had a timeframe for you is a bit odd because the system does not give any ETA’s on any items unless you know they’ve shipped to the store. In which case most of the time you’ll know by the shipping speed used. Can you give a few more details as to what item was “ordered?”

I agree. There seems to be mixed terminology and other variables here.
It goes against the title of the thread, but in this case TheBagLady20 really needs to raise her questions in store and find out what was meant by what she was told.
For example, the bag could have been an unwanted Special Order that became available, but we don't know.

 

[litostar]

Ohhh I’ve been reading this thread and have learned so much! I have 2 questions!

I’ve heard many tell me that the more opened I am, the easier it is to get offers. My SA has told me the same thing as well; however, I’ve also heard if I have specific combos I want I should specify them so that I would be one of the ones on the list if a bag comes in. My SA has never asked for my wish list even when I initiated the convo. She just always tells me that I should not be too specific or rather, tell her what I don’t want.

I’m located in a small store with high competition and low inventory if I were to describe it.

The bag I want is a bag that’s probably a spec everyone else wants. So my question is, since I’m no high spender, even if I’m willing to wait - would I always lose out to a client who has higher spend then me? I do plan to continue to shop slowly and don’t mind waiting.

second- I was curious how popular items like rodeos gets distributed between the SAs?

Thank you!

 

[hermesandmoynat]

Which is the best subcategory to shop in the lifestyle category: RTW, watches or fine jewellery.

Thank you!

 

[TheBagLady20]

the system does not give any ETA’s on any items unless you know they’ve shipped to the store. In which case most of the time you’ll know by the shipping speed used.

Thank you for your reply! She said it was coming in, I’m guessing the special order was created on her end to reserve it for me before it had the chance to get displayed. It was not a b/k/c.

I agree. There seems to be mixed terminology and other variables here.
It goes against the title of the thread, but in this case TheBagLady20 really needs to raise her questions in store and find out what was meant by what she was told.
For example, the bag could have been an unwanted Special Order that became available, but we don't know.

I was too afraid to ask my city sa about it, and I don’t want to pry further with my local sa, because she had no idea either but could clearly see a special order. So baffling!

 

[California Dreaming]

Which is the best subcategory to shop in the lifestyle category: RTW, watches or fine jewellery.

Thank you!

I’d love to know the answer to this question too and would also be interested in where home and shoes fall too. Are the SA’s commission the same for all these categories?

And can you quantify how much better it is for the SA (and your purchase history quality) to shop these lifestyle categories than, say, non-quota leather goods? Do you need to spend twice as much in non-lifestyle categories for example to have the same impact as a purchase in lifestyle?

Thank you for all this great information!

 

[WhiteBus]

'I am too afraid to ask my city sa about it, and I don’t want to pry further with my local sa, because she had no idea either but could clearly see a special order. So baffling!'


I think you need to get to grips with being the customer.
You should not be 'too afraid' to find out the details of your purchase history that you don't understand.

 

[TheBagLady20]

.

'I am too afraid to ask my city sa about it, and I don’t want to pry further with my local sa, because she had no idea either but could clearly see a special order. So baffling!'


I think you need to get to grips with being the customer.
You should not be 'too afraid' to find out the details of your purchase history that you don't understand.

You are so right. I love my sa, but I don’t want to be annoying and pry when she said she didn’t know. I’m assuming she either knows and doesn’t want to say, or she really doesn’t know.

I’ll ask my city SA next time I see her.

 

[Bereal]

Love this thread as a newbie to Hermes. Thx I can only buy a few items which I have liked maybe over a few months which still added up to almost the cost of a bag. Does that mean I will probably never get a bag offer? I live in a very competitive area but so far my SA has been fantastic.

 

[duggi84]

Shipments come in all the time but no ones aware of what’s in them until they’ve been processed by the shipping team. Sometimes no special bags will come in. Sometimes you’ll have a handful. Other times you’ll get more.
And Yes that’s the case. The SA will review a profile with a “SM” and will often speak of it.

Not to stir up any trouble, but I know for a fact that this specific information is very incorrect. I would exercise caution in positioning yourself as an expert like this.

 

[frenchcitygirl]

Not to stir up any trouble, but I know for a fact that this specific information is very incorrect. I would exercise caution in positioning yourself as an expert like this.

@duggi84 could you please let us know which point is incorrect? The part regarding the shipments or the part regarding SAs reviewing clients' profiles with the SM?

 

[WhiteBus]

Love this thread as a newbie to Hermes. Thx I can only buy a few items which I have liked maybe over a few months which still added up to almost the cost of a bag. Does that mean I will probably never get a bag offer? I live in a very competitive area but so far my SA has been fantastic.

You have to have the honest conversation with your SA and don't accept a generalised suggestion that you are working along the right lines as an indication that you will get bag.

If you really want a Birkin or a Kelly, I suggest you trawl the genuinely pre-loved (not premium reseller) market. If you get a feel for the market, are sensible, follow your instinct, get a reputable authentication you should be able to get a good example for much less that a brand new one from Hermes.
If you are not comfortable with the concept of pre-loved, remember that some of the justifications for spending thousands on a new bag are the craftsmanship, quality of materials and longevity, making a purchase an investment in the future (not financial).

 

[duggi84]

@duggi84 could you please let us know which point is incorrect? The part regarding the shipments or the part regarding SAs reviewing clients' profiles with the SM?

The shipment contents are known to the store's SAs prior to their arrival (they generally receive a list when the shipment leaves Paris), I know this because I've seen definitive evidence of it multiple times. And there's no such thing as a "shipping team," in retail you refer to the team that does this work as "Back of House." This seemingly simple error in terminology gives quite a glimpse into the OP's experience in the retail world.

 

[QuelleFromage]

The shipment contents are known to the store's SAs prior to their arrival (they generally receive a list when the shipment leaves Paris), I know this because I've seen definitive evidence of it multiple times. And there's no such thing as a "shipping team," in retail you refer to the team that does this work as "Back of House." This seemingly simple error in terminology gives quite a glimpse into the OP's experience in the retail world.

My only insight into this is that, with special orders, I have had two things happen:

- My SA is told by Paris (or sees on a list) that my bag is on its way in, and knows when it arrives
- My SA has zero idea the bag is coming until the shipment is received and processed (not opened, the SOs at least are labeled on the outside and so far most of my SAs don't peek unless I ask them to. Of course someone may open the box and re-wrap it and we would never know.)

My sense is that this varies by store and seniority of SA, but definitely true that shipments are not universally or even often a total mystery to the store.

 

[tonkamama]

I don’t think Mr. Ex is positioning him/her as an expert here, just sharing his/her own experience and general information from his/her location. It didn’t imply to me that Mr. Ex was referring to the “merchandise list”, just day to day shipments that are being delivered and processed by the receiving department.

Not to stir up any trouble, but I know for a fact that this specific information is very incorrect. I would exercise caution in positioning yourself as an expert like this.