The Ultimate Insult. I May Be Done with Coach.

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#61
court811 said:
95% of your stuff is NWT? are you addicted to shopping pyari? ;) I think you should take every single thing back to the store and tell them to shove it.
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I'm addicted to shopping for everything. Not just purses. You should seem at the grocery store or even something small like claires. I have this need to bulk shop.
But all the stuff I bought was stuff I want to be able to have a purse to compliment every type of outfit. And I was about done with that. The only reason things are still NWT is because I've been too lazy too switch out purses when I should.

handbglvr, it's not, I promise. The ones alll the way at the top look like that but thats because i overstuffed the bags so that the ones on top would lay flat.
 
#63
i would call up everyone and anyone that you can get your hands on. as an employee of coach, i feel awful that you were treated like this. i would absolutely not rest until you got an answer to why you were treated this way and a sincere apology from every single person who treated you wrong.

keep us updated on this situation!
 
#66
Wow. The treatment you received is completely unacceptable and shocking. I wouldn't blame you if you took all those items back.

You should continue to call cs everyday until you get to speak to someone in charge. I agree with the poster who suggested to contact the better business bureau. Whatever happened to the customer is always right?? That manager needs to be fired. He has no business working in a customer service job!!
 
#67
noshoepolish said:
I think individual letters to each member of the board of directors is necessary. If anyone here owns stock and could post their information, that would be great.
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board_of_directors.gif
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Management DirectorsLew FrankfortChairman and Chief Executive OfficerKeith MondaPresident & Chief Operating OfficerOutside DirectorsSusan Kropf Gary Loveman Ivan Menezes Irene Miller Michael Murphy Jide Zeitlin Contacting the Board

if you click on each name its a link to the contact info


http://www.coach.com/corporate/governance/BoardofDirectors.aspx
 
#68
Wow! :wtf::wtf::wtf:
I had a similar experience with Coach in May.
I purchased a bag, wallet, and coin purse for my mom spending @$750. I had to ask for tissue paper, a box, a large enough bag to accommodate my purchases. The SA told me they were out of boxes. I saw several empty on the counter. I said, "There are boxes on the counter." SA replied "Not for you." I politely responded,
" I've mentioned multiple times that this is a present. I will not give my mother a present without a box. The SA anwered, "Mother's Day was last week." WTF? Am I only allowed to buy my mom something on holidays? I said,
" If you won't give me a box, you obviously don't want my comission. As I was leaving another SA came over to me. She said, "The boxes are extras you can have one.

Long story short, I had to physically turn to leave before I received any decent customer service.
Not good but decent. This was, has and will be my first and last Coach purchase. My mom and sis are on the ban with me. :wlae::okay::wlae:

PyAri you should return everything with tags, write a letter to corporate and never buy Coach again.
 
#70
I have read every post beginning to end and I am truly saddened by this. I take pride in working for coach and providing the best cs I can.


What does that mean? That means every customer that walks through my store gets greeted. If they are on the phone they get eye contact and smile. I make sure every customer has been helped with at least an inquiry like, what brought you in today or how's the weather outside? I've been here since 8am so I don't know!

I like talking to people and I love shopping with customers. When they get excited I get excited and its a cycle.

If a customer was purchasing gifts I'd make sure they're gift wrapped, box only if requested or flat box for travelers along with shopping bags, individual, that they can put in.

A customer walked in the other day, since pce is extended instead of pushing her to purchase a second item I told her that since she's getting the discount, if she does purchase the patchwork satchel she's been eying forever, she can get the matching wristlet for free. She picked up both and the swing pack and I didn't even try to sell that to her!

If a customer walks in with a reciept requesting a box, we would honor it. Its only a box.

I truly do not understand where all these bad cs is coming from and it makes me disappointed because I believe in the company but now its like...wth?

If anyone wants to avoid bad cs and still is willing to give coach a chance, and you don't hate me or think I'm a horrible sa you can pm to shop with me.
 
#72
Thank you MS-Whitney. I want the SA's on this forum to know how much we appreciate them and how grateful we are for all the help and information they provide. I love my Coach bags and when I go to my boutique I get excellent service and have a great time. It's very unfortunate that PyAri has had so many awful encounters with people who are less than courteous and professional. I don't understand why anyone would treat her in such a manner. It boggles the mind.
 
#73
:wtf::cursing::crybaby:I am completely appalled. I cannot believe that their CUSTOMER SERVICE line treated you this way!! This is totally uncalled for...I would go through your nwt bags and pick the ones you absolutely can't live without and take the rest back and make sure the SA's know why you are returning them. Definitely write a letter to all the people you can. Someone has to be held accountable for this. I think you maybe should think about moving on. There are so many other brands out there that will give you great customer service and great quality for bags. I'm so sorry this happened to you!
 
#75
ms-whitney....if it's not too much of a problem, could you maybe see yourself transferring to the Coach store in the Mohegan Sun Casino in Connecticut? I'd LOVE for you to be my SA! :flowers:

And to you PyAri....who freaking cares what you return...you would think Coach would keep a record of how much you purchase and keep rather than the percentage of any particular return. Because at the end of the day, you are one HELL of a customer. One I would think any company would attempt to make very happy!

Chin up, you are indeed better than them and please do not be sad! You have done nothing wrong, you've only been treated wrongly.
 
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