The Ultimate Insult. I May Be Done with Coach.

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#16
I'm speechless...and that doesn't happen often!:graucho: I simply cannot believe how you were treated; there's simply no sense in acting that way. Is there any way to get this higher up the food chain past the gatekeepers?

Can you get to someone who actually has some influence? I'd say to be diligent and don't let these people blow you off...that's really horrible.

I'm so sorry you had to deal with that.
 
#17
sweetmelissa said:
:wtf::cursing:
PyAri, if I were in your shoes, I would compose a very serious letter to Coach's corporate offices. You should at least let the powers that be know that this behavior won't (and shouldn't be!) tolerated.
Click to expand...

Yes, and I'd make sure you got the name of the specific VP level person who handles customer service...someone with some influence.... good luck!
 
#18
Gosh Py Ari...you have had the most rotten luck with Coach CS...and you seem to be the one who buys the most! This is just total crap and I am SOOO sorry you keep getting this attitude.
I don't blame you for returning everything. I mean, how much abuse should a customer have to take and how much more money do you need to spend to make them take you seriously? It seems more and more that customer loyalty means nothing to Coach.
 
#19
Uggh, totally carpy customer service! I wonder if you could make a complain to the Better Business Bureau? I would also put in a written complain to corporate.

It's stuff like this that has made me gravitate more to LV and Chanel. You might want to think about making a change.
 
#20
i am sorry you have been treated this way! Have you thought of maybe writing a letter that way you are heard with no interruptions? I don't blame you for returning your things I would be upset as well. I hope you do report whoever you need to report!
 
#21
Py Ari, here is the corporate office address and phone number. The only executive officer they listed on the website is for Michael Tucci, President-Retail Division. When you call the phone number, you can use the directory to get his direct voicemail.
Coach Corporate
516 W. 34th Street
New York, NY 10001
Phone: (212) 594-1850
 
#23
WTH! Do they think you buy stuff just for the stinking boxes then return it!!!!

I would write a NASTY NASTY nASTy letter to corporate and name names, then CC the better business bereau and consumer reports
 
#24
PyAri, you were treated horribly and I am so sorry. There is nothing that could justify such unprofessionalism by Coach. It's absolutely appalling.

Remember, everyone answers to somebody; everyone has a "boss" and I think you owe it to yourself and the rest of Coach's customers to take this as high as you can to make this right.
 
#25
I wouldn't let this go....a formal letter is in order with the exact timeline of events. This goes beyond just bad customer service....I mean just total rudeness!!! You have every right to be upset. Don't let them have the last word......they cannot get away w/ this!


Anne
 
#26
Wow, I can't believe that was all from Coach.

I've never had a problem with SA's in boutiques, and have only had one problem with ordering and that was while I was an employee so I'm sure the level of customer service isn't as high when they're dealing with an associate.

I used to work in a phone center, and I can't believe Coach doesn't monitor their calls. We would have mangers and supervisors randomly listen in to our calls and we wouldn't know when they'd do it, so every call had to be as close to perfect as we could get it. It sounds like you got some ballsy people on the phone there. *sigh* I wouldn't blame you at all if you stopped buying Coach because of it.
 
#27
It is time to move on. Clearly, Coach thinks they are above the consumer so far that they don't need our money. What with the new items in outlets, the price increases over last season, the unexplained $10 price increase, poor customer service almost all around and other stories, I am about done, too.

Of course, I don't spend nearly as much as you do, so I am sure I won't be missed! If I were you, I'd return every single item and wash your hands of them. Then write a letter and tell them WHY. Other designers have some BEAUTIFUL bags (as I'm sure you know) and MUCH better service.
 
#29
OMG...I can't believe they treated you like that...I am so sorry. I agree with the other ladies who said to return what you have and write to corporate...and definitley contact some kind of consumer advocate. They need to know that they were WRONG!
 
#30
Wow. That sucks. I got sorta semi half way decent help today after the SA (at a factory) figured out I knew what I was talking about when I said the wallet I was looking for wasn't in store or online. She kind of had attitude. But that was nowhere near worse than the treatment you received. You should return every last bit of it (if that will make you happy) with a smile on your face.
 
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