The Official Rebecca Minkoff & Team Discussion Thread

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#1,036
So DH got an email this afternoon. Finally. It was a reply to an email sent to [email protected].

She (Lindsey) apologized for the lack of response, and said they have had a lot of inquiries due to the holidays. She told him that his order never made it to production, and then offered to put the order through for him again or to refund the order in full. They also gave him a 25% discount on a future purchase (anything but Classics) for the inconvenience.

I'm glad they made it right and sent a very cordial, apologetic and accommodating response. Still sad that it took so long to get an answer and it was only after he reached out to the social e-mail address that I got from you lovely ladies here on tpf, so thank you for the intel.

Not sure yet what I'm going to do (reorder or cancel)...leaning toward cancel just cuz it all feels kinda tainted now. Does that sound silly??

If you're waiting on a response from them, definitely try the [email protected] address.
 
#1,037
eehlers said:
So DH got an email this afternoon. Finally. It was a reply to an email sent to [email protected].

She (Lindsey) apologized for the lack of response, and said they have had a lot of inquiries due to the holidays. She told him that his order never made it to production, and then offered to put the order through for him again or to refund the order in full. They also gave him a 25% discount on a future purchase (anything but Classics) for the inconvenience.

I'm glad they made it right and sent a very cordial, apologetic and accommodating response. Still sad that it took so long to get an answer and it was only after he reached out to the social e-mail address that I got from you lovely ladies here on tpf, so thank you for the intel.

Not sure yet what I'm going to do (reorder or cancel)...leaning toward cancel just cuz it all feels kinda tainted now. Does that sound silly??

If you're waiting on a response from them, definitely try the [email protected] address.
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*~*It doesn't sound silly at all. I think you should still get the pouch, since it's something that you want. I know this whole experience has not been the best, but something good can still come from it. Best of luck to you!*~*
 
#1,038
I haven't posted on here in the LONGEST time (probably 5+ years) but I thought I'd come by to see if anyone else was having issues w/ customer service. I've been a huge RM fan for years. My order from Dec 28 still says "processing." Does that mean it's not going through? I've emailed and left messages, with no response.
 
#1,039
eSynergy said:
I haven't posted on here in the LONGEST time (probably 5+ years) but I thought I'd come by to see if anyone else was having issues w/ customer service. I've been a huge RM fan for years. My order from Dec 28 still says "processing." Does that mean it's not going through? I've emailed and left messages, with no response.
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See eehlers post above, looks like a lot of people have had problems in the last few months. Hope you get a solution!
 
#1,040
Hi everyone! :loveeyes:

We are excited to be back after a very busy holiday season! We're so sorry to have been away for so long. :crybaby::sad::shucks: Our sincere apologies to anyone who has had trouble getting through to us! :sad: We are so happy to answer some of your questions and concerns!

Giftboxes - This is definitely something we will be sure to pass along to our team! We would really love to offer this on our website!

Anthrosphere: We love this HEY LA shirt as well! And we would LOVE to see more RM scarves. Best handbag accessory!

Pinkwiggle - Burgundy and Port are mostly the same - the color names usually change with every season. Port is our favorite!

Sara1997 - We're so sorry about that! We'd be happy to send this over to you!

Miss_Lash - Our lining changes with every season but dust bags will now be either blue or white!

Gallianogirl8, Rockstarmish - Great suggestion! We'll definitely pass this along.

Texplant - We're so sorry about that! We don't always carry spare straps for all of our handbags but we have saved one just for you! We will contact you separately.

Eehlers - Oh no! We're so sorry for the negative experience. We're so glad this was resolved! :heart:

Librachic - We will contact you separately!

Kells1983, Cornucopia, Starletise - Yes, your handbag should have arrived with a dustbag - we're so sorry about that! We will be sure to message you for your address!

KM1104 - We do not have confirmed re-stock in this style. But we'd love to add you to our wishlist for this item!

Jannavsn - We're so sorry about your handbag. We will also contact you separately.

JuneHawk - We agree! We'll definitely pass this along to our production team!

eSynergy - Oh no! We'll be sure to contact you separately!

We hope you all had a wonderful holiday season! Have a great weekend!

Best,
RM Team
 
#1,041
I love the black fringe guitar strap so much that I bought it on impulse, but now I'm having second thoughts on it because I'm not even sure which handbag I would use it on. I know the Regan would look fabulous with it, but unfortunately, I'm not a fan of the style at all. Can you recommend me another bag (either from current or past season) that would look good with this strap? Please help!
 

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#1,042
Just purchased my first RM bag. I live in Australia and even with our rubbish exchange rate it was cheaper for me to purchase directly online with RM. Arrived in good time and perfect condition. This will be my every day hobo bag for a while now. Previously was a "See by Chloe" satchel which I have been wearing for a year or so that I use everyday as it can fit all my work stuff in. However, this RM is also a great size and neutral colour and I can see me getting alot of wear out of her. Here's to a long and happy association with RM bags.
 
#1,043
I have the Moto Hobo in black, and I love it so much I was thinking of buying another one in a more summery neutral color (yay spring is almost here!). However, I'm not a fan of the butterfly lining and the colors I'd consider (almond and cuio) have that lining. The RM website shows the bag in putty with the new lining which I like a lot, so I'm wondering if this bag come with the new lining in more colors soon? Specifically tan and light brown colors. Thanks in advance! :smile1:
 
#1,044
RM CS FAILS AGAIN! I just received my packages and NONE of them had the UPS return label included with them! I need to return my guitar strap since I couldn't find any bag to go with it, but since the label is not included in EITHER of my packages, I called them only to receive an automated message saying that NO ONE was available to call me. Note that the call was at at 10:57 PDT (1:57 PM EDT NYC time). Gee, I wonder where everyone went? I guess they can't afford to have at least 2 people to stay behind and take over customer phone calls and emails? Ridiculous!

Well, I hope they will be back before the 13 days is up! Clock's ticking!

ETA:

I just sent CS an email. I hope they will respond before Friday on 3:30 PM PDT. I'll be away then so I won't have time to ship it out before the return policy's up!
 
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#1,045
Metope said:
I have the Moto Hobo in black, and I love it so much I was thinking of buying another one in a more summery neutral color (yay spring is almost here!). However, I'm not a fan of the butterfly lining and the colors I'd consider (almond and cuio) have that lining. The RM website shows the bag in putty with the new lining which I like a lot, so I'm wondering if this bag come with the new lining in more colors soon? Specifically tan and light brown colors. Thanks in advance! :smile1:
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I have the Moto Hobo in Black and Port. The Port has the butterfly lining which I love. The new lining is nice too . I am curious what new colors the bag will come in. I like the Hobo a lot.
 
#1,046
anthrosphere said:
RM CS FAILS AGAIN! I just received my packages and NONE of them had the UPS return label included with them! I need to return my guitar strap since I couldn't find any bag to go with it, but since the label is not included in EITHER of my packages, I called them only to receive an automated message saying that NO ONE was available to call me. Note that the call was at at 10:57 PDT (1:57 PM EDT NYC time). Gee, I wonder where everyone went? I guess they can't afford to have at least 2 people to stay behind and take over customer phone calls and emails? Ridiculous!

Well, I hope they will be back before the 13 days is up! Clock's ticking!

ETA:

I just sent CS an email. I hope they will respond before Friday on 3:30 PM PDT. I'll be away then so I won't have time to ship it out before the return policy's up!
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try to write to this email: [email protected]. i got responses successfully though not immediately. good luck!
 
#1,048
I really love the NY Love Quilted Suede exclusive.

I'm wishing so hard it comes back or that RM comes out with colour-way variations of it and not to mention maybe in ghw too...*sigh* wishful thinking? :shucks:
 

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#1,049
Hello everyone! :happydance:

We hope you've all had a wonderful week! So happy to answer some of your questions and concerns!

Anthrosphere - We're so sorry for all of the trouble - glad that was resolved!

Julesi - We're so happy to hear that you found something you LOVE! :yahoo::loveeyes:

Metope - We are so excited for Spring! :yahoo: We're so sorry to hear that you don't love the butterfly lining. We will definitely pass along your feedback. The current lining on the Putty Moto Hobo is for Spring 16 - it changes with every season, so we can't guarantee that this lining will be featured on newer colors! :thinkin: We don't have confirm stock on these colors but we are crossing our fingers! Sara1997 - I hope this answers your question! :winkiss: We will keep you posted!

Petite_V - We LOVE this handbag too! We will be sure to give you an update once we have more information! :tup:

We are so excited about Spring 16 - currently LOVING the Hologram styles! These are so perfect! :loveeyes: Which styles are you all obsessed with?! We are also dying to know which styles are on your Valentine's day wishlists!

Thank you for submitting questions and feedback!

Best,
RM Team
 
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#1,050
RM Team said:
Metope - We are so excited for Spring! :yahoo: We're so sorry to hear that you don't love the butterfly lining. We will definitely pass along your feedback. The current lining on the Putty Moto Hobo is for Spring 16 - it changes with every season, so we can't guarantee that this lining will be featured on newer colors! :thinkin: We don't have confirm stock on these colors but we are crossing our fingers!
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Oh no need to be sorry or pass it along, my black bag has the older b/w leopard print lining which I love, I was just asking because I usually shop online and didn't want to risk getting the butterfly over the spring 16 lining when I buy my spring/summer bag. It's just a personal preference thing, seems like the majority of people here love the butterfly lining, and you can't please everyone all the time! I'll just go check in stores and see what colors they have with the new lining. The Moto Hobo is my ideal work/everyday bag, I just want to love everything about a bag when I buy it. Thanks! :smile1:
 
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