The Official Rebecca Minkoff & Team Discussion Thread

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#1,066
onagaz said:
Hi everyone! I own three lovely RM bags purchased from Amazon. I recently also made a purchase on the actual Rebecca Minkoff website but returned the items because they weren't what I was expecting. I had been waiting a while for my store credit refund, so I tried contacting their customer care email and the phone line during business numbers and was getting no response. After reading the posts here, I contacted the social email address and they promptly got back to me (so thanks!).

Now my issue is... I received the store credit, but it's in the form of a discount code, and from what I can tell from fiddling with the checkout page, you're only allowed to use one discount code per order? So how do I combine the extra 25% off sale items discount code with my store credit discount code? Please tell me this is possible??

Otherwise, it would make much more sense to issue store credit in the form of an e-gift card than a discount code... especially since I was also informed that my discount code is a one-time use, so I'd have to spend the whole amount on a single purchase =/
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Hi Onagaz!

We're so sorry to hear that! We are happy to look into this for you. We will reach out to you separately, so please be on the look-out! :winkiss:

Best,
RM Team
 
#1,068
Hi Minkoff team - I've noted many people on tPF complaining about this issue, but no resolution: how the studs on the leather part of the Mini Mac strap gets caught on long hair! This drives me crazy! It's painful and looks horrid that I'm constantly picking hairs from the studs. Is there any solution? Is is possible to get a strap without the studs? Please...because if I have to choose between my RM and my long hair, my hair's going to win!
 
#1,069
RM Team said:
EXCITING NEWS - We are designing a new collection and we would LOVE to hear your feedback! What is your all-time favorite RM leather color? We are dying to know! :happydance:

Please continue to submit any questions or concerns! We look forward to hearing from all of you!

Best,
RM Team
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Wine!! Hopefully some of the classics like MAM and Nikki bags will make a comeback too!!
 
#1,070
Hello everyone! :loveeyes:

We hope you're all having a wonderful week!

Texplant - We're SO happy to hear! :cloud9::cloud9::cloud9:

Foxgal - We're so sorry to hear that! We have definitively passed this information along to our production team! We are hoping for a solution very soon! We will reach out to you separately.

Luvs*it* - We LOVE Wine! We are hoping this color makes a comeback for the fall. Are there any summer colors you are dying to see?

Please continue to submit your comments and concerns! :yahoo:

Best,
RM Team
 
#1,071
Hi Minkoff team, i am inquiring if the love crossbody in black with silver hardware is still available because i couldn't find it in the RM official website. Also, I've heard many reviewers indicating the black paint will chip on the love crossbody. What changes have you done to solve this problem?
 
#1,074
RM Team said:
Hello everyone! :loveeyes:

We hope you're all having a wonderful week!

Texplant - We're SO happy to hear! :cloud9::cloud9::cloud9:

Foxgal - We're so sorry to hear that! We have definitively passed this information along to our production team! We are hoping for a solution very soon! We will reach out to you separately.

Luvs*it* - We LOVE Wine! We are hoping this color makes a comeback for the fall. Are there any summer colors you are dying to see?

Please continue to submit your comments and concerns! :yahoo:

Best,
RM Team
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Electric Blue would be gorg!! Please consider bringing back the full size MAC too ;)
 
#1,076
foxgal said:
Hi Minkoff team - I've noted many people on tPF complaining about this issue, but no resolution: how the studs on the leather part of the Mini Mac strap gets caught on long hair! This drives me crazy! It's painful and looks horrid that I'm constantly picking hairs from the studs. Is there any solution? Is is possible to get a strap without the studs? Please...because if I have to choose between my RM and my long hair, my hair's going to win!
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I too have this same issue!
 
#1,077
I was recently at Off Saks 5th and I noticed that there were lots of new (and familiar) bags that just arrived in-stores. I was surprised because these bags are still full-price at Nordstrom. Bags like the Isobel hobo in poppy, mini and regular Regan satchels (I don't remember what color the mini one was,but the regular Regan was in rosa), Micro studded backpack, Jon stud crossbody, Moto backpack in brown with poppy trim, and the mini brown patchwork Blair tote.

I went to 3 Off Saks locations in Milpitas, Vacaville and Roseville, CA and they all had these bags. Were these bags suppose to ship to the full-price Saks but somehow ended up at the outlet by accident? Please advise!
 
#1,078
Hi everyone! I hope you're all having a fabulous Friday!

We are super excited to answer some of your questions and concerns! :yahoo:

goddessofkrw - We're happy to confirm that the black and silver Love Crossbody is on our website! I'll include a link to this below. We have seen this happen with our black hardware over-time but our production team has been notified and they are currently looking into this! :tup: We also definitely suggest trying our gunmetal hardware. If you love the black hardware for its edginess, this one is certainly a great alternative. It's one of our favorite hardware colors! :loveeyes: We'll include a link below as well! We hope this helps!

http://www.rebeccaminkoff.com/love-crossbody-black-silver-spring?src=catalogsearch
http://www.rebeccaminkoff.com/love-crossbody-black-gunmetal?src=catalogsearch

ccbaggirl89 - Unfortunately, all of our colors do change with every season. We're so sorry about that! Our true red's are usually available for the holidays!

luvs*it* - We LOVE electric blue :loveeyes: and we also really miss the full size MAC too! :nogood: We will be sure to pass this along to our team!

mteat2987 - Zest is one of our favorite Spring colors! We're so sorry that you're having this same issue with your strap! We will be sure to contact you separately.

anthrosphere - Oh no! That's weird! We are happy to look into this for you - we will contact you separately once we have more information!

Thank you all for your comments and questions! We hope you all have a wonderful weekend!

Best,
RM Team
 
#1,079
I just want to tell you how much I love your jeans!! I have several pairs and they are the best! They fit like a glove and they are so comfortable. I also love that they are made in USA, too. I am obsessed with jeans that are made in America because the fabric is soft, stretchy, comfortable and looks great. I hope you will continue to make your jeans in USA because if you do, I'll continue to buy them!

I do wonder though... were your jeans crafted in the same factory that also makes Hudson and Paige jeans? Just curious because their jeans are just as amazing as yours, too! Thanks!
 
#1,080
RM Team: Will the Made in NYC classic bags (like the MAM/MAB, Nikki, and MAC) return anytime soon? I feel like a broken record because I know I keep asking this question, but it is so hard for me to find bags that match the craftsmanship and the quality of the classic old school RM bags. Everything I've been seeing lately (from most brands) is either super trendy, or has a huge logo on it. The handbag market is truly lacking classic, well made leather bags, at an affordable pricepoint.
 
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