^^ Guess I'll try them on Twitter or FB. My husband still hasn't been able to reach them. 🙁
The Official Rebecca Minkoff & Team Discussion Thread
- Thread starter Megs
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I just remembered that I sent an email to them awhile back asking about the hardware color on the embroidered guitar strap, but they never replied back. And it looks like they are still ignoring everyone's emails. Unbelievable.
I don't do twitter, so hopefully after the holidays they will come back and answer our questions. They sure do have a very long, 1-month break. They haven't replied back at all in the beginning or mid-December. What is going on?
I don't do twitter, so hopefully after the holidays they will come back and answer our questions. They sure do have a very long, 1-month break. They haven't replied back at all in the beginning or mid-December. What is going on?
Hi there - Not sure where I can ask this, so I'm asking here - feel free to move if needed! I already emailed RM directly, but haven't heard back yet and I'm impatient....But do the bags not come with dustbags anymore? I confess that I haven't purchased one directly from RM in a while.... but even the ones available at Nordstrom Rack have dustbags, it seems?
The bag I ordered was a Mini MAC, if that makes a difference in whether or not you get one (because it's so small?). Please let me know if anyone has insight - THANKS!
The bag I ordered was a Mini MAC, if that makes a difference in whether or not you get one (because it's so small?). Please let me know if anyone has insight - THANKS!
I sent several e-mails during the last days of the sale, and one after - no answer received. Only the auto-response.
I bought 2 Jules Satchels over Christmas, form Amazon, and they each came with dust bags that a) weren't matching (ok not a big deal. but) b) were too small. Someone had to make the decision to pack these Jules Satchels with dustbags, and ok, so they don't match the lining, but they are too small, and I'm not going to squish a suede, or leather (I got one of each) bags into a sleeper that doesn't even close. If it was a mistake, it was across the board. Is it that much more cost effective to cut a couple of inches off your sleepers?
Hi Everyone!
I recently purchased a Jumbo Quilted Affair bag from Hautelook and it just came in the mail today. (!!)
Love it, but was wondering if they stopped making the jumbo quilted affairs with the quilted pocket on the back and the side snaps to make the bag narrower and wider?
From the majority of the pictures of the larger size affair online, it looks like most of them have the back pocket and side snaps, so I was a little surprised when mine did not include that!
Does anyone know if this was a change made to this bag style from one season to another?
Thank you!
I recently purchased a Jumbo Quilted Affair bag from Hautelook and it just came in the mail today. (!!)
Love it, but was wondering if they stopped making the jumbo quilted affairs with the quilted pocket on the back and the side snaps to make the bag narrower and wider?
From the majority of the pictures of the larger size affair online, it looks like most of them have the back pocket and side snaps, so I was a little surprised when mine did not include that!
Does anyone know if this was a change made to this bag style from one season to another?
Thank you!
I purchased 2 bags directly from the Rebecca Minkoff website and received a dust bag with only one of the bags. The dust bag I did receive for the Mini Mac is very small, but fortunately the bag will just fit in. I have tried to reach customer services via Twitter, but unfortunately not heard anything back. I'm sorry that other girls are having a similar experience trying to get help.
I just took a peek at RM's instagram and they actually replied to a customer complaint. Not sure if that person is on TPF or not. RM CS replied back asking the customer to email them through this address: [email protected] along with their order number. Not sure if this will help, but it's worth a try. Crossing fingers everything goes well for you guys. It's because of this terrible CS that I stopped buying RM bags (well besides the fact the more recent bags are hideous and poor quality now). Good luck.
Thanks, I might try that! I feel like I'm hunting them down.... I can see why you stopped buying RM, because it is frustrating to not have (seemingly) simple questions answered!
Please, reconsider your decision shrink the size of the dust bags. I now have at least three dust gas that are entirely too small for the bags they are meant protect and some that are a very tight fit and the dust bag doesn't close, which defeats the purpose of a dust bag.
Still no response to repeated emails, and phone calls just go directly to voicemail. Fortunately, my husband's account was never charged, but it's completely unacceptable to not get an answer regarding an order that was placed back in November and still shows as 'processing'.
I've been a longtime RM fan, but I don't see me purchasing from the brand again. Granted, this order was just a pouch, but this complete lack of response/service is disheartening to me for a brand that I always thought cared greatly about its customers.
I've been a longtime RM fan, but I don't see me purchasing from the brand again. Granted, this order was just a pouch, but this complete lack of response/service is disheartening to me for a brand that I always thought cared greatly about its customers.
I really like a few of her styles, but I highly doubt I'll ever buy directly off her website. First off, the taxes for international buyers are much higher than those applied on other US sites, including those where you have the option of paying for customs in advance; second off, I sent an email regarding some -I assume- site glitch which didn't allow me to place an order and I have yet to receive a reply, several weeks later. I assumed it could have been an isolated instance, but reading here I see that seems not to be the case- and, as a customer who can't look at the bags for herself, since there are no shops carrying RM here, communication is key. I still love some styles, but, I won't lie, this is quite disappointing. Hopefully it will change in the near future.
I didn't realise that, smokeandmirrors, about the tax. Where I live in the UK I am also unable to purchase the bags from a store that is within driving distance. If purchasing RM bags again, I may try a US department store instead.
This is so sad because I know you were excited about receiving a customized made in NYC pouch, and while I'm glad your DH wasn't charged, you shouldn't have been treated like this. The lack of response is making me worried about RM's current business model and if they're having problems. I too would hold off on purchasing anything from the website until I hear updates on what's going on.