The Official Rebecca Minkoff & Team Discussion Thread
- Thread starter Megs
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I second that! KS has the best packing! It's always super secure and super cute taboot. MK also does a great job with their packing too. My RM bags have been packed in tissue...nothing cute or exciting, but at least wrapped. Then again they were smaller bags so I don't know how the larger ones are shipped. I feel like if you're ordering from a designer's site they should step it up with packaging...making sure it's secure and looks special when you open the box. When I order from retail stores I don't expect there to be any special/nice/cute packing, but I do expect they take care to pack the bag so it doesn't get damaged (I think most of us have been victim to the poorly wrapped bag). This is coming from someone that has bought WAY too many bags online!
Oh and on an earth friendly note...I do reuse the tissue paper for gifts.
I agree! Will happy to pay bit extra for the box, as long as i know my bag is safe in it.
I never saw a sticker too. What does the sticker look like? I cannot post picture of my bag as its a big file size. I have to edit it first.
It's a blue sticker with the words "REBECCAMINKOFF" written on it in white text. I think it's a small, rectangular-sized sticker. Unfortunately, I threw away the sticker so I can't post a picture of it.
the sticker looks like the one in this unboxing video:
https://www.youtube.com/watch?v=h52J5ZSdps4&t=53s
https://www.youtube.com/watch?v=h52J5ZSdps4&t=53s
Shocked. I didn't even get that paper nor sticker
My bag is covered with blue tissue, but no sticker. I wonder it may differ whose in charge on doing the wrapping up that day?
Odd! My Sex, Love, Rock N Roll pouch came with both the blue tissue and sticker. The only time I didn't receive the sticker was when I ordered the RM Baby-G watch. But that was several years ago.
Hi RM Team:
My husband purchased a custom pouch for me back on November 24th, which was intended to be a Christmas present. It still has not arrived and no shipping information. My husband called last week and was told the orders were in and were being sent out, but that they could not find record of his order. They said they would look into it and get back to him. He has not gotten any calls or information. He's tried calling multiple times and gets placed on hold long enough to be eventually disconnected.
I was quite excited when he told me he ordered it as I love the made in NYC products. That said, at this point, I'd really like to get some resolve to this for him, as he's feeling bad that he was not able to give me this gift that he ordered for me over a month ago. I'd like to be able to get him either confirmation that the order will be shipped, or an official cancellation of the order and a refund. Can someone please contact me via PM, so that I can share the details of the order and get some information? Thanks.
My husband purchased a custom pouch for me back on November 24th, which was intended to be a Christmas present. It still has not arrived and no shipping information. My husband called last week and was told the orders were in and were being sent out, but that they could not find record of his order. They said they would look into it and get back to him. He has not gotten any calls or information. He's tried calling multiple times and gets placed on hold long enough to be eventually disconnected.
I was quite excited when he told me he ordered it as I love the made in NYC products. That said, at this point, I'd really like to get some resolve to this for him, as he's feeling bad that he was not able to give me this gift that he ordered for me over a month ago. I'd like to be able to get him either confirmation that the order will be shipped, or an official cancellation of the order and a refund. Can someone please contact me via PM, so that I can share the details of the order and get some information? Thanks.
I am looking to find out how much a repair would cost for handles. I have had these MABs for a long time and the tube in the handles have never been correct since I purchased. When I select the button to contact a customer care liaison i receive the message that they are no longer accepting submissions. Any suggestions?
In your case, I think you could take these bags to a regular leather shoe/bag shop to have the tube fixed, it is a pretty common type of repair. RM is considered an affordable contemporary brand so I don't think they do repairs especially since you indicate your bags are pretty old. Only brands that I can think offering life-long repairs are the top tier luxury brands.
As for customer care, no idea. Email directly or call them?
They are still active on Twitter. I think it's just the end of year slowdown and probably many people are on vacation. Happy New Year!