When I ordered, I did not realize that they shipped from third parties. Once, I discovered this (when my bag arrived from Naples, Italy!) I tried to research the boutique that it was sent from. But I couldn't find much or anything to make me feel better. Also, if there is a problem with the bag over time, I will have nowhere to go. I decided to return it.....I sent it back to Italy....I will be relieved when the credit comes though...but it will likely be a while as it has to go from US to clearing facility in UK and then back to Italy (I had NO idea, I thought it was like Net-a-Porter....it is not!). I just ordered the same bag from a YSL boutique. . I know now, that this site is not for me!! Thanks for your perspective!!