Shopping on FarFetch

So I wanted to voice my concern about FarFetch. I purchased a bag three weeks that arrived this week and it was completely horrible! I'm waiting to send it back and get my refund. Please see pictures IMG_1488160437.731847.jpgIMG_1488160459.351005.jpgIMG_1488160478.652013.jpgIMG_1488160566.809916.jpg

Please help with any comments you all may have I came here as you guys are professionals in the purse business.

Thank you so much.
 
The code didn't work for me when I logged into the app using Facebook. When I changed to logging in with my email, it applied. Also, I called customer services who were really helpful, I explained the issue and she sent me an email saying that if I purchase the bag using the app, to then send them my order number and they can refund the 10%. Hope this helps somebody!