Sephora Return Policy?

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#121
I didn't know LV owned Sephora!! I wonder if LV had similar return policy? LOL

Anyway question for you. If you returned an item without a receipt, how is Sephora to tell if you actually bought it from their store and not somewhere else, assuming they stock that product?
 
#122
VPT said:
I didn't know LV owned Sephora!! I wonder if LV had similar return policy? LOL

Anyway question for you. If you returned an item without a receipt, how is Sephora to tell if you actually bought it from their store and not somewhere else, assuming they stock that product?
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They don't. They pretty much have to go on the honor system. When I first started, I asked about this. My manager said that even if someone went to marshalls, got too-faced eyeshadow for $2 and wanted to come to sephora to return it for $18, we'd have to do it. It's horrible, but, it happens. Similarily, people tried to return stuff to us that clearly had a nordstrom labels on it, or, Esste Lauder products, which Sephora doesn't even carry! In that case, obviouslly, we didn't accept it lol.
 
#123
^ Thanks for the info, that's quite shocking, it's like they have shares in every single skincare & makeup company if they can afford to do this and stay afloat! I bet the staff have little commission, the perks of working there would be to enjoy staff discounts then?
 
#124
MissTiss said:
They will. I had two BE products, both the wrong color. One open w/receipt and one older (unopened) no receipt. They took both. I got a refund for the open product with receipt and a store credit for the unused product (no receipt).

They are awesome! It's sad though, I've heard some people abuse the policy and bring back things that are almost completely used up. That's bad!
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Yes, it is. And unfortunately, those people will eventually drive the store to tighten up on the return policy. Although certain returns are legitimate, there are some who will habitually abuse a generous return policy. HOPEFULLY, the store disposes of all returned items, open or not. I would hate to think that I was buying something as new that had possibly been sitting in someone's hot car or otherwise exposed to an environment that could degrade the product. But I have a feeling they re-sell unopened items.
 
#125
VPT said:
^ Thanks for the info, that's quite shocking, it's like they have shares in every single skincare & makeup company if they can afford to do this and stay afloat! I bet the staff have little commission, the perks of working there would be to enjoy staff discounts then?
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Staff does not work on commission at all. Hourly employees. Discount is 20%, 40% off sephora brand (which is mainly crap IMHO). So, when we do the 20% off for customers in November, that's exaclty what we have so you are getting our discount.
 
#126
barcreperie said:
Yes, it is. And unfortunately, those people will eventually drive the store to tighten up on the return policy. Although certain returns are legitimate, there are some who will habitually abuse a generous return policy. HOPEFULLY, the store disposes of all returned items, open or not. I would hate to think that I was buying something as new that had possibly been sitting in someone's hot car or otherwise exposed to an environment that could degrade the product. But I have a feeling they re-sell unopened items.
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Retruend items, if they have been opened and used, we dispose of them. Any item that's returend, we open and check it. If it's never been used, we return it to the shelf. Otherwise Sephora would not be making a lot of money, if we "threw" everything away. But, you can tell if it's been used or not. Mascara, you can tell by the wand, eyeshadow, blush, foundation you can tell at a certain angle if it's been swiped or not. Skincare, again, you can tell by the pump. Fragrance items have the plastic around them, so, if it's been opened, there's no putting it back correctly. You can tell on eyeliner by the point of the pencil, or the wand if it's liquid.

And we don't throw the products away. We send it back to a corporate warehouse and I would assume that Sephora is credited money back from the retailers.
 
#127
I have a perfume from them that broke (the top) and doesn't spray anymore. I went to Sephora to see if they might be able to fix it. I didn't think they'd return it because I had used it, but I just wanted it to work again. They told me I should just exchange it, which surprised me. They didn't have my particular scent in stock, so I spent a while looking for one to trade it in for. I went to the counter and they started the transaction. They discovered that the scent had been discontinued, so they couldn't do it. I understand, but I was pretty disappointed since I'm still stuck with the non-functional bottle. :(
 
#128
pippop said:
I have a perfume from them that broke (the top) and doesn't spray anymore. I went to Sephora to see if they might be able to fix it. I didn't think they'd return it because I had used it, but I just wanted it to work again. They told me I should just exchange it, which surprised me. They didn't have my particular scent in stock, so I spent a while looking for one to trade it in for. I went to the counter and they started the transaction. They discovered that the scent had been discontinued, so they couldn't do it. I understand, but I was pretty disappointed since I'm still stuck with the non-functional bottle. :(
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They should have exchanged it anyway.

I had a woman who brought back items from Patrci Dempsy's line, Delux, that was discountinued over a year ago and we took it back. The cust. service rep needs to get a manager on the phone to call a distric # for warehouse and get the sku that they need for it to exchange it for you. However, since it's discontinued, you'd prolly get very little for the price of the bottle unfortunatly. I really don't know what to recommend to you other than to get a cheap unsued new perfume bottle to transfor your contents into. You'd need to pop the top off of the broken one, but, then you can transfer the liquids to a bottle that works to be able to use them. Sorry this happened to you, that's pretty bad CS offering to do that for you and then backing out at the last sec b/c they didn't do their research. :tdown:
 
#129
^Yeah, I wish they hadn't gotten my hopes up. Thanks for explaining that to me.

I've tried getting the top off, but it won't budge. I've used a big strong man, pliers, etc. I guess I'm just SOL. :)
 
#130
Yea, some of them are really hard to take off. If it won't budge with pliers, then, you're SOL in that sense, but, have you tried to contact the company who made the perfume for a solution? Maybe they can fix it or send you a new one perhaps?
 
#131
their return policy is great... It's just a shame that people take advantage of good return policies.....That's why soooo many companies have change their policies, and then loyal customers suffer
 
#132
More return drama: my mom sent me a whole big box of makeup and I don't like some of it :sad: I don't want to ask her for the receipt (it'll hurt her feelings) and I know she bought it at Sephora (from Dad). I feel like a complete a-hole returning all of this stuff w/o a receipt - I'm talking about 6 or 7 items. But I think I'd feel worse letting my mom spend all that money on stuff I won't use.

Is it OK to take it back to Sephora? Should I call first?

I really don't want to tell my mom I didn't like stuff - she'll be super-hurt and it'll create a lot of drama in the fam.

Help me!
 
#133
jpgoeth said:
More return drama: my mom sent me a whole big box of makeup and I don't like some of it :sad: I don't want to ask her for the receipt (it'll hurt her feelings) and I know she bought it at Sephora (from Dad). I feel like a complete a-hole returning all of this stuff w/o a receipt - I'm talking about 6 or 7 items. But I think I'd feel worse letting my mom spend all that money on stuff I won't use.

Is it OK to take it back to Sephora? Should I call first?

I really don't want to tell my mom I didn't like stuff - she'll be super-hurt and it'll create a lot of drama in the fam.

Help me!
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Lol, it's ok, they will take it back! If you want, make two trips and split it up. And, it's ok if you used it. They will give you store credit. Tell them when you walk in that you have a return and then either tell them that you want to exchange (so that they won't be surprised later at the register) or, just walk in and tell them you have a return and would like store credit for the items. HTH! :yes: Oh, and, your mom will never be the wiser! They don't need a reciept, and they don't look up information :smile1:
 
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