Sephora Return Policy?

sonya

Member
Feb 23, 2006
5,799
10
If you don't have a receipt, will Sephora still let you make a return or even exchange (ie same product but just different color)?

Thanks! :flowers:
 

Couturegrl

Addicted to Tiffany's
O.G.
Apr 24, 2006
8,174
6
36
Arizona
Sonya-- yes, they will. I used to work for them:smile: They just might have to look at your drivers license, etc. They probably won't give u a return, but DEFINITELY an exchange.:smile:
 

sonya

Member
Feb 23, 2006
5,799
10
Thanks so much. I got a bunch of Nars eyeshadows in colors I don't like. I just want different colors.
 

elle-mo

O.G.
Jun 29, 2006
545
89
I've returned lip gloss-unsealed that I bought on-line (never used of course) and they were very good about it. You should'nt have any probs, they have good customer service
 

sonya

Member
Feb 23, 2006
5,799
10
Would it be possible to exchange for different products? Like an eyeshadow for foundation? Or even get merchandise credit?
 
Feb 1, 2006
641
1
50
Florida
I've returned lip gloss-unsealed that I bought on-line (never used of course) and they were very good about it. You should'nt have any probs, they have good customer service[/quotse

sephora has always been good about that...its ULTA that has horrible return policy.
 

IntlSet

Bonjour!
Jan 29, 2006
12,532
48
Chicago
Sonya, ULTA is a chain-store that's like a lower-end Sephora. While they do carry some mid-range items (like Too Faced, Clinique), the bulk of their merchandise is lower-end (Revlon, Cover Girl, etc.).

I've exchanged items at Sephora with no problem... I think their return policy is pretty generous. Which NARs eyeshadow did you get?
 

chanel princess

Addict
O.G.
Aug 25, 2006
1,184
1
Toronto
with your receipt you get 90 days return on your form of payment
without receipt you can get a store credit back or exchange for another item indefinately
 

thequeenbee

Im addicted! Dont help!
Nov 27, 2005
222
0
hi i used to work at sephora, they wont do returns but they'll definitely exchange it with something else
 
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