Sephora Return Policy?

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#106
~Fabulousity~ said:
I bought some bare essentials makeup from them and I don't like it. I need to take it back. Its been months do you think they'll take it back?
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They will. I had two BE products, both the wrong color. One open w/receipt and one older (unopened) no receipt. They took both. I got a refund for the open product with receipt and a store credit for the unused product (no receipt).

They are awesome! It's sad though, I've heard some people abuse the policy and bring back things that are almost completely used up. That's bad!
 
#107
candice19 said:
If you are a beauty insider there definitely should not be a problem b/c they can look you up. I've exchanged before w/o a receipt before and that wasn't a problem either. :)
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Common misconception, but, this is not true. BI has nothing to do with sales, and even tho employees access this screen to get you your points, they can't look transactions up on it.

They will return your eyeliner, no questions asked for store credit without a reciept. With a reciept, you'll get it back on your card. Or you can exchange either way.

I used to work there. HTH!
 
#109
MissTiss said:
They will. I had two BE products, both the wrong color. One open w/receipt and one older (unopened) no receipt. They took both. I got a refund for the open product with receipt and a store credit for the unused product (no receipt).

They are awesome! It's sad though, I've heard some people abuse the policy and bring back things that are almost completely used up. That's bad!
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Yup, they do and it happens a lot. I once had a lady return an empty bottle of Perricone products because she said she had a recation to it. She exchanged it for the same thing!! Another woman who came in reguarlly would buy nars lipgloss, come in days later with a "problem" and exchange it for THE SAME SHADE! also, when no one could find the Clarisonic, she bought the LAST ONE and called the next day to inquire about the return policy. I recognized her voice and said that for this product, if she was unsure, that we would prefer for her not to use it and just return it instead. She asked if she wanted to use it, could we return it? I had to say yes. She, 2 hours later, she came into the store saying she didn't recieve the results she thought she would. WTF?! She only used it once! So, we had to take the hit on it and return it. She annoyed the crap outta me!

Sorry for my rant, this is why I quit..because of stupid people like her!!
 
#110
I have a NoNo that I bought back in february that I dont use, It leaves stubble and to me is just worthless, I have the box and everything it came with... do you think they would return it? I still have the receipt too but its been more then 30 days, even 90 days... Its just that it was $250 and I dont use it (it just doesnt work that well)
 
#111
Wish I had known about this a couple months ago, I developed a sensitivity to some Sephora brand eyeliner and it made my eyes burn, so I just threw it out. Would have been nice to return it and try a different brand (or feed my Fresh lip balm addiction!). I'm usually reluctant to return things, though- I just returned a cosmetic item for the first time, but it was because I had bought a cleanser instead of a toner and it was still factory sealed.
 
#112
digby723 said:
Common misconception, but, this is not true. BI has nothing to do with sales, and even tho employees access this screen to get you your points, they can't look transactions up on it.

They will return your eyeliner, no questions asked for store credit without a reciept. With a reciept, you'll get it back on your card. Or you can exchange either way.

I used to work there. HTH!
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The first time I ever tried to return something, the lady behind the counter told me that. She made me write down my email address and all. Guess she was new? lol

digby723 said:
Yup, they do and it happens a lot. I once had a lady return an empty bottle of Perricone products because she said she had a recation to it. She exchanged it for the same thing!! Another woman who came in reguarlly would buy nars lipgloss, come in days later with a "problem" and exchange it for THE SAME SHADE! also, when no one could find the Clarisonic, she bought the LAST ONE and called the next day to inquire about the return policy. I recognized her voice and said that for this product, if she was unsure, that we would prefer for her not to use it and just return it instead. She asked if she wanted to use it, could we return it? I had to say yes. She, 2 hours later, she came into the store saying she didn't recieve the results she thought she would. WTF?! She only used it once! So, we had to take the hit on it and return it. She annoyed the crap outta me!

Sorry for my rant, this is why I quit..because of stupid people like her!!
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I can't stand people like that. My friend works at Barnes&Noble and she says people try and return books with dog ears and coffee stains, they say they got it as a gift lol.

BUT! My side of returning is... often times I ask the people at Sephora for recommendations, or they come up to me, and they say "oh this product is GREAT!" So, I buy it. But then it turns out that I do get an allergic reaction or there is no good result, etc. And I do end up returning it because I could spend that money on something else that works. So NOW, I ask for samples of anything I can to try it out at home before I buy because why waste a brand new bottle and the cashier's time? But when I do that, the people at Sephora often give me a dirty look and think I'm just in it to get samples. :(
 
#114
candice19 said:
The first time I ever tried to return something, the lady behind the counter told me that. She made me write down my email address and all. Guess she was new? lol


I can't stand people like that. My friend works at Barnes&Noble and she says people try and return books with dog ears and coffee stains, they say they got it as a gift lol.

BUT! My side of returning is... often times I ask the people at Sephora for recommendations, or they come up to me, and they say "oh this product is GREAT!" So, I buy it. But then it turns out that I do get an allergic reaction or there is no good result, etc. And I do end up returning it because I could spend that money on something else that works. So NOW, I ask for samples of anything I can to try it out at home before I buy because why waste a brand new bottle and the cashier's time? But when I do that, the people at Sephora often give me a dirty look and think I'm just in it to get samples. :(
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keep doing it...i believe it's a very good idea. i often feel bad of returning stuff that's weren't right for me and wish there's small sample that we could try first before making the purchase. it's a waste of time for us and the ppl who work in the store.
i am going to make a trip to dept stores to ask for eye cream samples...
 
#115
digby723 said:
Yup, they do and it happens a lot. I once had a lady return an empty bottle of Perricone products because she said she had a recation to it. She exchanged it for the same thing!! Another woman who came in reguarlly would buy nars lipgloss, come in days later with a "problem" and exchange it for THE SAME SHADE! also, when no one could find the Clarisonic, she bought the LAST ONE and called the next day to inquire about the return policy. I recognized her voice and said that for this product, if she was unsure, that we would prefer for her not to use it and just return it instead. She asked if she wanted to use it, could we return it? I had to say yes. She, 2 hours later, she came into the store saying she didn't recieve the results she thought she would. WTF?! She only used it once! So, we had to take the hit on it and return it. She annoyed the crap outta me!

Sorry for my rant, this is why I quit..because of stupid people like her!!
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That sucks! I agree and I don't think I could've held my tongue. I am not good at that kind of customer service. People are idiots. And DISHONEST. It ruins it for the rest of us.
 
#117
cherthompson said:
I have a NoNo that I bought back in february that I dont use, It leaves stubble and to me is just worthless, I have the box and everything it came with... do you think they would return it? I still have the receipt too but its been more then 30 days, even 90 days... Its just that it was $250 and I dont use it (it just doesnt work that well)
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They'll take it. If you have the reciept, then you'll be refunded the full amount. When they ask why you're returning it, tell them that it didn't work for you as a treatment (Hence why you've waited so long to return it) and they won't give you and problems.
 
#118
candice19 said:
The first time I ever tried to return something, the lady behind the counter told me that. She made me write down my email address and all. Guess she was new? lol
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LOL! Yea, she didn't know what she was doing!! That's funny that she did that haha!

yea, know, I hear ya on the product recomondations. Everyone likes different things, or, employees there, they get a TON of free stuff, so, they'll have gotten something, liked it, gotten something similar and liked it better and then when they see you pick up something that they liked, but found a product that was better, they want to help you out. Unfortunatly, it can lead to a lot of returns! The whole sample thing...yea, a lot of people used to come in and just stock up on those instead of buying the products. When you ask them to make you a sample, just thank them and tell them that you'd rather be able to try it later to see if you'll have an alergic reaction vs. having to waste their time returning it next week. They will (I know I did!) appreciate this, and also realize that you're not there just too mooch! HTH!! :smile1:
 
#119
BagsLuvMeToo said:
are T3 hairdryers returnable?
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Yup. Be strong tho, they're gonna try to get you to exchange it normally! LOL!

honestly tho, I'm glad, and sure, that some of you girls see a difference with T3 and Chi haridryers/flat irons, but, I see NO difference between these or the vidal sasson ones. I always felt bad selling them when I worked there!
 
#120
MissTiss said:
That sucks! I agree and I don't think I could've held my tongue. I am not good at that kind of customer service. People are idiots. And DISHONEST. It ruins it for the rest of us.
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I was always somewhat rude to her. And she always sought me out to deal with her! I honestly think she did it just for the Beauty insider points and getting the free stuff! I just have no tolerance for people who have nothing better to do than play stupid games like this! I wanted to shake her and tell her she had a serious mental problem, but, my managers told me just to let it go. Sephora's owned by LV...they can afford it I guess! :nuts:
 
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