Sephora Return Policy?

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#136
They totally didn't take it back!!:tdown:

They said that since some of the items are one sale somewhere else, they can't take anything back unless I can "prove" that it was purchased at Sephora! So lame.
 
#137
jpgoeth said:
They totally didn't take it back!!:tdown:

They said that since some of the items are one sale somewhere else, they can't take anything back unless I can "prove" that it was purchased at Sephora! So lame.
Click to expand...

WOAH! That is totally not their policy! Call their corporate number, or, take it to another store. I'm really sorry, that's bad CS on their part, because their return policy is to take it back, no matter what, no matter the time period (I took stuff back from over a year ago!) with no questions asked! :tdown:

1-877-SEPHORA or (1-877-737-4672) ----------> Call them!
 
#138
I'll definitely call in the morning... I was kind of shocked when she said that. I was just like, "I guess I don't really understand because most of your products are available at other stores potentially on sale..." And she just kind of shrugged me off and said that at certain times of the year they monitor stuff. Which makes me wonder - if I just held onto everything for a month, then they would take it back? Doesn't make a ton of sense IMO...
 
#139
Well poop - the corporate line said that it's up to the discretion of the store to decide if they will accept a return without a receipt or not. I'm still not sure if that makes sense because I was told the last few times I was in-store that it's OK to bring something back even if I don't have the receipt.

I guess I'll try the other store in the area... then think about asking for the receipt if they still won't accept it....:s
 
#140
Unfortunately, they can no look up receipts for past purchases. And, it's odd that the corporate # told you that, about the return policy, because my manager when I worked there (only 6 months ago) told me to take back everything and anything, no questions asked. I'd take it to the other store in your area...you will probably get better luck there!!
 
#142
Sephora has one of the best return policies EVER! Just tell them you weren't happy with it and they will take it right back and refund you. I've never had any problems returning anything, even if it's been used.
 
#143
Yep, they're great. They even took a lip gloss I bought that I had for a couple of months that the tube started to crack. I didn't think there was anything I could do because it had been so long, but they took it back with no questions asked. They're great!
 
#146
Anyone know if they are the same with the online returns? I want to order some of their new nail polishes but worry I won't like them in person. I live an hour away from Sephora or I would just drop by the store.
 
#149
Thanks! I just made the order. :okay: I hope I like the nail polish. Surely it will be a good formula with OPI involved. The colors seem pretty on the monitor but I'm sure you all know how that can go. :cursing:
 
#150
On the screen they look gorgeous! Saw them IRL over the weekend & wasn't too impressed ( I quickly glanced through them & nothing caught my eye). I'm sure alot of people will disagree w/ me though. I didn't try them on either so :shrugs:
 
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