Sephora Return Policy?

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#166
I returned 3 items last sunday. 2 of them were never opened at all (a lipstick and perfume). 1 is a primer that I used once but didn't work for me. It was purchased online and returned at the store. The SA looked for the receipt but never asked me if I used the stuff or not so I asked her if they will accept a used item. She told me YES. It will eventually be used as sample.
 
#167
babes_elise said:
I returned 3 items last sunday. 2 of them were never opened at all (a lipstick and perfume). 1 is a primer that I used once but didn't work for me. It was purchased online and returned at the store. The SA looked for the receipt but never asked me if I used the stuff or not so I asked her if they will accept a used item. She told me YES. It will eventually be used as sample.
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That's not true. Well, at least, not for the store. Even if the item is used, even if it's a eyeshadow only swiped once, it MUST be sent back. It's stupid sometimes, because people sometimes just open the packaging and don't even use the product and we have to send it back. now, once it is sent back to the warehouse, it might be repackaged/taken out of it's container and then sent to us to be used as a sample. But, the store/employees are NOT to take returned product and make it into samples themselves.
 
#168
I bought some stuff from Sephora and used the points towards a Deluxe Sample. If I return some the things, I'll be under... Do I need to return the Deluxe Sample? Or pay for it? I've already tested it out. Please advise. Thanks!
 
#170
digby723 said:
That's not true. Well, at least, not for the store. Even if the item is used, even if it's a eyeshadow only swiped once, it MUST be sent back. It's stupid sometimes, because people sometimes just open the packaging and don't even use the product and we have to send it back. now, once it is sent back to the warehouse, it might be repackaged/taken out of it's container and then sent to us to be used as a sample. But, the store/employees are NOT to take returned product and make it into samples themselves.
Click to expand...

Just to clarify, the SA did not say that the store/employees will use the returned product themselves or that it will not be sent back to the warehouse. What she meant by "it will eventually be used as a sample probably meant like what you said, ---repackaged and/or sent to customers as a sample. I just did not asked more questions because she kept making mistakes doing refund in her register as that time.

Thanks for the clarification though ;)


I just stopped asking questions after she said that, "It will eventually be used as a sample" because she was having problems returning the items in her register.
 
#173
Today I went to my local Sephora to return a Viva La Juicy Couture gift set I ordered during F&F. I told the woman it was used, and I was returning it because it made my allergies act up. I also told her that I forgot my receipt at home and just wanted to exchange it for 2 of The Lash Stash. She didn't want to do the return because there apparently is a limit to the amount a USED return can be! I told her I have never heard of that rule, and didn't want to come back with my receipt because it would cost me double the money in gas and I never go to that mall. Finally she did the exchange, and even had me sign a receipt on camera! She also refused to give me a receipt for the items. I feel so insulted:crybaby:She basically just attacked me because I wanted to return a perfume set that I couldn't wear. I look young, but that doesn't mean I don't deserve to be treated like a customer.
 
#177
Yes you can, even if you bought it and didn't turn out what you expected. They will ask "has it been used?" not that they wont return it but they make a tag so that they wont re-sale it.
 
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