Sephora Return Policy?
- Thread starter sonya
- Start date
Outstanding return policy. Even works without a receipt if you misplace it or it's a gift. Supa Dupa.
I'm always shy about returning things, even when they're not used! I've never returned something used, but maybe I should if I dislike it - I work hard for my money.
I got the Sephora brand lip primer pencil a while ago and it was absolutely awful, so I tossed it. Judging by the posts on this thread, I should have kept and returned it!
I got the Sephora brand lip primer pencil a while ago and it was absolutely awful, so I tossed it. Judging by the posts on this thread, I should have kept and returned it!
I felt a little weird about it too but I figured it's their policy and people probably do it everyday so why not me (especially when I was having an allergic reaction to the foundation I got and could use my money on something else). What I was embarrassed about was buying new foundation and then going to MAC and trying the Studio Sculpt (and loving it!) and then going back to Sephora to return the foundation that I had just bought to the same guy who rung me up no more then an hour ago. :shame:
Cedes: i always wondered as well! do they become testers? 
if they just toss it out that would be such a waste- as i can imagine many people return things that have been swiped once
if they just toss it out that would be such a waste- as i can imagine many people return things that have been swiped onceCedes: i always wondered as well! do they become testers?
Eeeee! I have a hard enough time trying out any of the testers in the store thinking that they were once brand new, but if they are pre-used and then put into rotation?
I agree that it would be a total waste to trash them but I can't imagine what else they might do with them that's sanitary.
Eeeee! I have a hard enough time trying out any of the testers in the store thinking that they were once brand new, but if they are pre-used and then put into rotation?
I agree that it would be a total waste to trash them but I can't imagine what else they might do with them that's sanitary.
Answer is right here at post #36
http://forum.purseblog.com/the-beauty-bar/sephora-returns-238580.html
Wasteful, yes, but they mark up the products like 10 times to cover the returns and administrative cost. It probably costs them $2 to make a lipgloss that's sold for $20.
So, I just tried to return two things to Sephora today without my receipt, and they wouldn't take them back without my ID (which I left in another pair of pants
ush
Why are they doing this now? Anyone know? I tried to google it, and found nothing!
ush Why are they doing this now? Anyone know? I tried to google it, and found nothing!
So, I just tried to return two things to Sephora today without my receipt, and they wouldn't take them back without my ID (which I left in another pair of pants
I heard an SA tell a customer in front of me in line that they were going to start checking IDs soon. It looked like he was returning a product that was pretty used, and she didn't have a receipt. The SA was kind of giving her a hard time about it, but she ended up taking it back, and that's when I heard her say something like "in the future they are going to start checking IDs with returns so we can keep track of people's returns" or something to that effect. My guess is that people are really taking advantage of their generous return policy, and they probably want to keep track of frequent returners...or frequent returners of half-used products?
So, I just tried to return two things to Sephora today without my receipt, and they wouldn't take them back without my ID (which I left in another pair of pants
yes this id thing when returning without a reciept started this month. According to the SA, the company wants to track the amount of returns per customer..