Sephora Return Policy?

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#226
Just returned 2 items today, one was a mascara (that I had used and--sadly--made my eyes water) and the second was a body cream (never used I got it home and saw that the incorrect fragrance was in the box) and the SA was fabulous and made the return super easy. I did have a receipt, but she was kind enough to tell me that even if I had misplaced it Sephora would still be happy to take it back.

I have to agree with just about everyone else, Sephora has an awesome return policy that is very lenient and I really appreciate that. It definitely encourages me to buy more bc I know I can always return it if I need to and to be honest I rarely if ever return there. I hope some people taking advantage of it doesn't cause them to make changes.
 
#227
I don't know about anyone else but I think they are being very sneaky in terms of their new retuen policy. If you don't have a receipt you have to show ID and they even have signs stating the new policy where it says they will ask for your name, address and number. What they DON"T tell you is that they copy down your DRIVERS LICENSE ID NUMBER. That really is an invasion of our privacy.
That is used by goverment official. I didn't know return a lip gloss was a national security.

When I made a return and noticed they were taking it down I was told it was being kept in a national computer database. I then took my ID back and told them they could not copy it down.

The return policy did not state that and when I told the manager that she didn't protest.

Please Know that they are NOT allowed to ask for that information and quite frankly who has access to that is a concern.
Just a heads up for those who value their privacy
 
#232
this is kind of off topic, but did they change their deluxe sample policy too?? i have over 600 points and i don't like the 500 pt reward bc its not for my skin tone and they wouldn't let me get multiple 100 pt ones anymore! ive done it before and gotten like 4-5 at a time...also i exchanged something and they told me that i couldn't redeem my points with an exchange so i told them i'd return what i just bought and rebuy it to get the sample so the SA gave me a HUGE attitude and just threw a sample in my bag like literally threw it in...whats going on with them now?
 
#233
SOLIDGOLD2 said:
I don't know about anyone else but I think they are being very sneaky in terms of their new retuen policy. If you don't have a receipt you have to show ID and they even have signs stating the new policy where it says they will ask for your name, address and number. What they DON"T tell you is that they copy down your DRIVERS LICENSE ID NUMBER. That really is an invasion of our privacy.
That is used by goverment official. I didn't know return a lip gloss was a national security.

When I made a return and noticed they were taking it down I was told it was being kept in a national computer database. I then took my ID back and told them they could not copy it down.

The return policy did not state that and when I told the manager that she didn't protest.

Please Know that they are NOT allowed to ask for that information and quite frankly who has access to that is a concern.
Just a heads up for those who value their privacy
Click to expand...

Thanks for the heads up, well they have my info :sad: I should really pay closer attention to these things. Don't want to highjack the thread but kinda want to rant about a no receipt exchange I had yesterday. Before I start I guess I should preface it with I am sure working at Sephora is hard and they deal with lots of "silliness" but the lady was so rude I almost just figured screw it and left. A few days ago I bought a Tocca edt as a gift for a friend, but then she told me she already bought it for herself so I went back to see if I could exchange it. Now it was my fault for tossing the receipt (bad habit of mine, when I pay cash I crumple it and go) but still. I went in and explained the situation to the girl--didn't want anyone to think I stole it--and she told me that no receipt returns were no longer allowed bc of the suspicious people who were doing it. I told her I would just like to make an exchange and she told me that didn't change the outcome. I saw the sign by their cashwrap so I figured I would figure it all out when I got to the register, when all was said and done I picked out about $250 worth of stuff so I would have been doing the exchange but also giving them money too. I told the SA what happened and she told me she would have to examine the product (it was still wrapped) and then she told me this would take awhile and called her "director" over and the director seriously looked at me like I was trying to rip Sephora off and told me that she would do the exchange just this once and then told me to "not make a habit of this." In between the dirty looks she asked the SA if she thought the edt was counterfeit (??????)

Now I would never ever expect preferential treatment or anything like that but I go into that particular location about 2-3 times a week and know many of the women who work there, I don't know I guess it just kind of irritated me. I completely understand that they cannot just return or exchange things willy nilly, but I thought they weren't very nice at all.
 
#234
for the past five years or so, i spent probably $500 or more every month at sephora (yeah, i know it's embarrassing). i returned about $500 per year of that huge annual sum (which, if you buy some of the more expensive items at sephora, such as hair irons and some of their serums/creams, does not translate into tons of items), and those returns have always been completely hassle-free.

the only reason i spent all that at sephora instead of online or at nordstrom's was because of their return policy on the off chance that i don't like something. i have never had a positive experience with any of their employees--neither for customer service or actual knowledge about products--so i sure wasn't shopping there for the people who work there!

now that the return policy is the same as many other stores, i don't have an incentive to shop exclusively at sephora and will move to nordstrom, neiman marcus, saks, online retailers, and small local boutiques who don't have good return policies but make the shopping experience a pleasure. in fact, i've had so many extremely negative experiences with sephora employees that i will not spend any more money there in light of their removing their one positive attribute (and solidgold2's observation about them copying down private information is absolutely unacceptable).

i know i'm only one customer, but i'm voting with my wallet as best as i can.
 
#235
I exchanged one brand of moisturizer for another the other day and I didn't have my receipt and they asked for my DL and I really didn't have an issue with it. There are other stores here that do the same thing. I will be more careful in the future about hanging onto my receipts in case I do need to return something so I don't get red flagged in their computer system or something.

I've never had a negative shopping experience at Sephora.
 
#236
manke said:
for the past five years or so, i spent probably $500 or more every month at sephora (yeah, i know it's embarrassing). i returned about $500 per year of that huge annual sum (which, if you buy some of the more expensive items at sephora, such as hair irons and some of their serums/creams, does not translate into tons of items), and those returns have always been completely hassle-free.

the only reason i spent all that at sephora instead of online or at nordstrom's was because of their return policy on the off chance that i don't like something. i have never had a positive experience with any of their employees--neither for customer service or actual knowledge about products--so i sure wasn't shopping there for the people who work there!

now that the return policy is the same as many other stores, i don't have an incentive to shop exclusively at sephora and will move to nordstrom, neiman marcus, saks, online retailers, and small local boutiques who don't have good return policies but make the shopping experience a pleasure. in fact, i've had so many extremely negative experiences with sephora employees that i will not spend any more money there in light of their removing their one positive attribute (and solidgold2's observation about them copying down private information is absolutely unacceptable).

i know i'm only one customer, but i'm voting with my wallet as best as i can.
Click to expand...
yeah..at this point i'd rather just go to nordstrom and sign up for their rewards program
 
#237
okay so I bought this moisturizer like half a year ago, and I used it only for one week and it made my skin breakout like crazy
I didn't know about this until now
soo... the item is used, I do not have receipt or box
can I still get store credit?

and what if i don't have a driver license? do they take like health card/citizenship card?
 
#239
monstar said:
this is kind of off topic, but did they change their deluxe sample policy too?? i have over 600 points and i don't like the 500 pt reward bc its not for my skin tone and they wouldn't let me get multiple 100 pt ones anymore! ive done it before and gotten like 4-5 at a time...also i exchanged something and they told me that i couldn't redeem my points with an exchange so i told them i'd return what i just bought and rebuy it to get the sample so the SA gave me a HUGE attitude and just threw a sample in my bag like literally threw it in...whats going on with them now?
Click to expand...


Wow. You'd think they'd value a customer who has spent so much money there. I'm so over people giving attitude in sales. Speak and complain to a manager, and if that gets nowhere, complain to their corporate office about this. If I get attitude, I'm taking my business elsewhere.
 
#240
I probably have absolutely NO idea what I am talking about but the last few times I have gone into the Sephora that I regularly frequent they have not been nice at all. I wanted to buy a mascara and they didn't have any more out and a SA came over and asked if I needed any help and I asker her if she happened to know if they had anymore, she seriosuly rolled her eyes and looked at me like I had 3 heads. Everyone working seems really down and like they do not want to be there; could sales be down and are they maybe getting pressure from up top? I'm probably way off base but they have been awful lately.
 
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