Sephora Return Policy?

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Wow. You'd think they'd value a customer who has spent so much money there. I'm so over people giving attitude in sales. Speak and complain to a manager, and if that gets nowhere, complain to their corporate office about this. If I get attitude, I'm taking my business elsewhere.

i went back bc i got a vib thing for a free brush and they were a little bit better this time...i signed up for nordstrom's reward program still though haha
 
I can't fault them for not wanting to take back things with no receipt, unless it is their brand. I shop there fairly often but keep my receipts, I have never had any issue with returns, even when returning several things.

I wish you well,

Bridget
 
talexs, sorry to hear about your bad experience with sephora. Hopefully that was a fluke at that store... If it keeps up - have a nice talk with the store manager. You're a valued customer... the SA shouldn't be so Rude!!
 
Hi, I'm a 14 year old amateur Sephora customer & I would like to ask a question.
I recently bought Amazing cosmetics Amazing concealer & I would like to return it because I ended up with buying the larger tube instead of the on-the-go one instead because of lack of time & nervousness. :\ I want to know if they'll accept returns from such a young person like me nicely. I know your wondering why I'm asking if they would return it nicely is because I'm overly shy & seriously don't know how to control myself properly without looking like a complete fool in a place I have not shopped before.
I guess that's it... Please reply quick.
Thank you all. :)
 
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So I just want to clarify. If I want to return something wihout a recepit, I jus need an ID. Or will they not accept returns at all without a receipt? I'll gladly even take store credit
 
I know this question has been asked and answered before but I just want to double check.
Do they USUALLY take away your beauty points when you return something?
I read on their site that they're supposed to, but I see many people saying that they don't.
So is it like a random sort of thing?
 
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I was wondering.....I just got some stuff from the Sephora F&F sale and I want to exchange one of the items for a different shade. Same product, just a different color. Do you think they will let me do an even exchange and still apply the 20% discount or lose my discount on the item I am exchanging for...?
 
I was wondering.....I just got some stuff from the Sephora F&F sale and I want to exchange one of the items for a different shade. Same product, just a different color. Do you think they will let me do an even exchange and still apply the 20% discount or lose my discount on the item I am exchanging for...?
^I am in the same boat, might need a diff foundation color for my Temptu than what I ordered, don't want to have to pay the diff of FP between the one I ordered with F&F and the one at reg. FP at the store.
 
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