I tried to do that and they told me that I would have to pay the difference even though it was the same item, different color. I told them to just return the item.
Sephora Return Policy?
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I tried to do that and they told me that I would have to pay the difference even though it was the same item, different color. I told them to just return the item.
didn't not realize they don't offer even exchanges... good bit of information to know!
thanks alliemo20!
thanks alliemo20!
Thats strange, I bought the Temptu and some cartridges and got the wrong foundation shade... they helped me find the right shade and then allowed me to exchange for the right shade tone w/o losing my F&F discount.
I really like Sephora's return policy. I agree it sucks about losing the F&F discount when you try and exch a product for a same item (though different shade).
Yup, what I've done is just do a straight up return (w/o receipt). The price will be rung up at whatever price point is being sold at the store, and then you can do your even exchange that way.
Yup, what I've done is just do a straight up return (w/o receipt). The price will be rung up at whatever price point is being sold at the store, and then you can do your even exchange that way.
not if it was on sale when you bought it and they won't exchange it.
If you buy an item at 20% off; say $12 - {originally $16} and your return it for a credit, then you only have $12 to put towards the item you wanted to exchange it for. . . you lost your discount because the item is now $16 again.
KWIM?
i know i am late to the thread.. but they definitely will.
i got 3 opi nail polishes from a friend for my birthday and i returned them months later.. and told them they were a gift.. which they really were. no problem.. store credit.
i got 3 opi nail polishes from a friend for my birthday and i returned them months later.. and told them they were a gift.. which they really were. no problem.. store credit.
I was wondering.. I got 2 lipsticks as a present from friends (no receipt). Ones Lancome and the other is NARS.. they are both shades that are VERY unflattering to my skintone. Would I be able to exchange these? It's been awhile (july) since i've had them but they are new and still in their box. I just want to do an exchange for a color that I can actually use.
^I would double check to see if sephora actually carries the 2 lippies you have first. If they dont, I would suggest maybe swapping the lippies on makeupalley.
I have never had any problems exchanging or returning items at Sephora. I was even told that items can be returned as long as the container is 1/2 full! Maybe the SA was new and naive?