- Oct 3, 2010
This is interesting info.I returned an unopened and sealed bottle of foundation w/o a receipt - I had purchased it online and thrown away the receipt b/c I assumed I would use the makeup (but ended up needing a darker color) and they actually called the corporate office or whomever and made sure I had actually made the purchase online.....
whatever it takes - I was honest and I think if they need to call and/or check ID's, so be it....
What kind of item was yours? I've heard this is a really common problem with some products, like the fragrance vials :/This is interesting info.
I lost my Sephora.com packing slip and wanted to return one of the (unused) items to the store the other day. I even went online and printed out the order summary from the Sephora website (that's what the CS rep told me to do when I called and asked how to go about doing this sort of return). But when I got to the store, they said they couldn't process the return and credit my account at all. They said that there is no possible way they could pull the online info up at all without the actual packing slip.
So they were just lying...confused...inexperienced... I guess? They had to take my ID & give a store credit instead of a credit to my VISA
It was a Sephora Collection brush set, still sealed in its packaging. I was only returning it because I bought another (bigger) brush set in a subsequent order, which had more of the brushes I needed.What kind of item was yours? I've heard this is a really common problem with some products, like the fragrance vials :/