Sephora Return Policy?

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#151
digby i see that you used to work at sephora so i wanted to ask you a question :-)
i purchased dolce and gabbana light blue last yr and i thought i liked it but its just sitting on my dresser i dont use it i dont like it i dont have the box or the receipt. will they exchange it? i want to get sean combs unforgivable woman
 
#152
Sephora has one of the best return/exchange policies ever! I returned/exchanged some of the products I've accumulated over th epast two years... and got almost $300 worth of store credit. Awesome!! Now I can spend more w/o spending more.:woohoo:
 
#153
I bought BE foundation powder while on vacation in Vegas a few months ago because they were running out in my area. Right after I bought it, I realize my face was breaking out because of it. I haven't taken the sealing sticker off yet.

I don't have the receipt, and I'm in Toronto. Would they still give me a store credit?
 
#154
melissanj22403 said:
digby i see that you used to work at sephora so i wanted to ask you a question :-)
i purchased dolce and gabbana light blue last yr and i thought i liked it but its just sitting on my dresser i dont use it i dont like it i dont have the box or the receipt. will they exchange it? i want to get sean combs unforgivable woman
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Yes, you should have no problems accepting it! It's sephoras #1 sold fragrance, so, I know that they have not stopped carrying it. Check online, to make sure that the fragrance amount (ie: 50 ML) is a amount that they still carry though. I'm sure it's the same, but sometimes companies decide to go bigger or smaller fragrance wise. As long as it's still an amount that they carry, they can scan in another unopened product for the sku # and give you store credit.

http://sephora.com/browse/product.jhtml?id=P12420&categoryId=B70
It comes in amounts of 0.8, 1.7 and 3.4 fl oz currently. As long as you have one of these, you'll have no problems! HTH!!
 
#155
maddog said:
I bought BE foundation powder while on vacation in Vegas a few months ago because they were running out in my area. Right after I bought it, I realize my face was breaking out because of it. I haven't taken the sealing sticker off yet.

I don't have the receipt, and I'm in Toronto. Would they still give me a store credit?
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I don't know about Sephora in toronto, or even if there are any sephora's in canada. I know that sephora USA is different from sephora france, so, if you have a sephora near you, I'd probably wait until you are in the USA again to exchange it. You should have no problems doing so, just tell them that it didn't work for your face and that you broke out because of it. They'll give you store credit for it, or, return it if you have your reciept. HTH!!
 
#156
Pursefanatic85 said:
On the screen they look gorgeous! Saw them IRL over the weekend & wasn't too impressed ( I quickly glanced through them & nothing caught my eye). I'm sure alot of people will disagree w/ me though. I didn't try them on either so :shrugs:
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I agree with you. I was not impressed with the colors when i checked it out. I think their own line of colors was actually prettier. Now, if they made those by OPI, I'd be happier! But, their own nail polish chips so quickly, it was never worth it to me to purchase them. I tried a couple of the OPI colors on my nail, and, while the inital coat didn't take too well, it chipped within a matter of hours, I think if I used a clear coat over top, it wouldn't have been too bad.
 
#160
I return stuff a lot because i'm an online shopper, and sometimes stuff doesn't work out the way i'd like. When i returned at one of my local sephoras, the lady put a big ol sticker on one of my used products, and i asked what happens to the products. She said that they are sometimes thrown away, if unused, sent back, and sometimes they are given to the employees to take home as testers, so that they can have better knowledge/experience on all the products in order to better serve customers. Some are used as testers in stores as well. I mean, why waste an unopen product when you have one that's been used once and returned?

Seems reasonable enough to me!
 
#161
VPT said:
And I bought something from Sephora in another state can I return it in my state? Lost the receipt :(
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They can. If you want your $ back and you have your receipt, they will adjust the tax so that you get exactly what you paid and not less/more if your state has a different tax.
 
#162
ImASadGiraffe said:
Has the return policy changed at all? I got an eye palette that looks dreadful on me, and want to exchange it.
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As far as I am aware, it has not changed. I've heard rumors that after 12/31/08 it will go to exchange/return by receipt only, but, as far as I am aware, you are still ok to return/exchange at your pleasure!
 
#164
I have never had a problem with returning/exchanging at Sephora....until today. I bought DS Iconic mascara online last week and they sent me plain DS - but charged me for DS iconic! So i went to my local Sephora explaining the situation and showed them the return slip, recept, mascara. The SA helping me was understanding and started to fix the order. She had to call someone over to override something on the register. (manager maybe?) Well, the lady she called over flashed me a dirty look and asked me if I was sure I received the wrong mascara. She told me theres a $3 difference if I wanted to get DS iconic, then she shook her head never-mind, then told me to give her a minute because she needs to call and find out what to do because they've never EVER had that problem before. I was angry!! I spend a lot of money there - why would I lie about something like this??? $3!
 
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