Sephora Return Policy?

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#76
I had my first almost negative return experience with Sephora a couple weeks ago. I remembered it when I saw that this thread had been bumped... I ordered Too Faced loose glittery shadow and when I got it, I realized it had BIG chunks of glitter (flakes of metal), which I didn't want to put anywhere near my eyes :s

So I went to Sephora, handed it to the lady with the packing slip, and asked for an exchange. I was purchasing a pile of other stuff. She just stared at me and finally she was like "Is is open? Did you use it?" And I'm like "I opened it, put a little on my hand and decided I didn't like it :shrugs:" So she reaches under the counter and pulls out this big sticker which she very carefully puts across the top to seal it, then she picks it up as if was someone else's dirty underwear or something and tosses it aside. The thing was brand new-- she had to ask if it was opened, because you definitely couldn't tell by looking at it. Even my bf thought she/ the situation was weird :lawl:
 
#77
I'm thinking of returning my Lorac Illuminating powder. I used it once and it cakes up in every little line and ends up looking terrible. :crybaby:

I wonder what they do with the returned makeup? :confused1:
 
#78
^ I've been wondering about that too! I'm pretty sure Ulta re-sells it... I know they open up regular products to use as testers and then sell them at full price if it's the last one left :yucky:

Return the powder and get something else! Lorac isn't cheap!
 
#79
^ I think I will. My sweet widdle mommy bought it for me while she was down visiting, so I don't have the receipt. I'll test their customer service and report back.
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#80
I've returned hair products, but do they let you return a bronzer brush without some of the packaging? I threw out the plastic wrap around it and only have the plastic tube and brush still. But I do have all my receipts.
 
#81
nolarice said:
So, if you buy say, a lip gloss at sephora.com and you use it and don't like it you can send it back??
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Yes you can and I've done it.
I don't quite like Sephora's return policy, they take forever and don't update you soon enough, you gotta call them. I don't live near a store so I return by post. I don't hear from them till like a month later that they received my stuff and will do a online credit shortly. "Shortly" meant 7 days! I quite like Dillards' where you can call them before sending and they apply the credit the moment they get the goods back, which is about the time it takes for normal mail to get there... few days in total.
 
#82
Do you guys know about returns to Sephora if I lost the recipts? I know, it is kind of ridiculous to expect that they will take something back without the recipts...but it is perfume still sealed in the original box.

What do you think?
 
#83
NavelOrange said:
Do you guys know about returns to Sephora if I lost the recipts? I know, it is kind of ridiculous to expect that they will take something back without the recipts...but it is perfume still sealed in the original box.

What do you think?
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yep they will take it back n give u store credit just tell them u got it as a gift n they didnt give u a gift receipt
 
#84
I just love Sephora's no question asked return policy. I wonder too what they do with the used makeup. I would think they would use it as testers, makes sense to me.

I went to Ulta the other day & exchanged an eyeshadow I didn't like. The manager there told me she has to throw out the used makeup people bring back because they can't put it back into inventory once it's sold. So she put tape on it & threw it in a box. She said it's unbelievable how much makeup gets thrown out every week.

She said they can't even use it as testers & that makes no sense to me. I think if that is true, Ulta is loosing alot of money on that alone. At least using it as testers or something will lower their losses.

I'd like to know what Sephora does with their returned makeup. :yes:
 
#85
when i return they ask me if i used it.. usually they ask why i didn't like it, but asked like in a curious manner, like in case someone asks a question about it? :shrugs: but they refunded me no problem :tup:
 
#86
kimosa said:
I just love Sephora's no question asked return policy. I wonder too what they do with the used makeup. I would think they would use it as testers, makes sense to me.

I went to Ulta the other day & exchanged an eyeshadow I didn't like. The manager there told me she has to throw out the used makeup people bring back because they can't put it back into inventory once it's sold. So she put tape on it & threw it in a box. She said it's unbelievable how much makeup gets thrown out every week.

She said they can't even use it as testers & that makes no sense to me. I think if that is true, Ulta is loosing alot of money on that alone. At least using it as testers or something will lower their losses.

I'd like to know what Sephora does with their returned makeup. :yes:
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they probably dont reuse it for sanitary purposes? like what if someone used it that one time but had an eye infection,a cold sore, or something like that? thats all i can think of..... :shrugs:
 
#88
claireZk said:
I had my first almost negative return experience with Sephora a couple weeks ago. I remembered it when I saw that this thread had been bumped... I ordered Too Faced loose glittery shadow and when I got it, I realized it had BIG chunks of glitter (flakes of metal), which I didn't want to put anywhere near my eyes :s

So I went to Sephora, handed it to the lady with the packing slip, and asked for an exchange. I was purchasing a pile of other stuff. She just stared at me and finally she was like "Is is open? Did you use it?" And I'm like "I opened it, put a little on my hand and decided I didn't like it :shrugs:" So she reaches under the counter and pulls out this big sticker which she very carefully puts across the top to seal it, then she picks it up as if was someone else's dirty underwear or something and tosses it aside. The thing was brand new-- she had to ask if it was opened, because you definitely couldn't tell by looking at it. Even my bf thought she/ the situation was weird :lawl:
Click to expand...

The SA at the Oakbrook Il Sephora do this too!! I returned that dry shampoo, and the girl put this huge sticker on it, and I had to explain to her why I was bringing it back.
 
#89
brwneyedgrl said:
I have heard great things about Sephora's return policy, but when I went to return something from an online order, I got such attitude. It was mostly from this nosey holiday hire saying things like, "We don't even carry this in the store (a ghd hairbrush)." "Did you use it?!?" So rude - it was a damaged hairbrush! I wanted to say mind your own business and report her to the manager. I was in a rush, but if she's always this "lovely" I am sure that her manager is already onto her.
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I got the same kind of attitude when I tried to exchange a ghd flat iron back in November, I didn't even want to return it I was just trying to do a straight exchange. The only reason that I wanted to exchange it was because of reading posts on here about the new ghd's having a hologram on them and the one that I had gotten didn't have a hologram so I panicked and thought I had a fake one and asked to exchange it for one that did have the hologram and the girls there looked at me like I had three heads. Thankfully her manager could see that the interaction between wasn't going so well so she came over and offered to open one of the new ones that they had in the store to see if it looked like the one I had and it did, so I had panicked for nothing and the other girl that worked there was a total jerk to me for no reason. That was my first time trying to return/exchange something there, so I have never attempted to take anything back there again even if I hate it.:crybaby:
 
#90
Maybe the cost price of an item is 10c. Item retails for $20, so retailer can afford to accept 200 units of return before they make a loss. :s

As to where these items go is anyone's guess. Maybe given to hobo shelters, maybe cleaned up, sold dirt cheap to individuals who in turn peddle them on ebay, sold to stores like Big Lots; or sanitized, remixed, repackaged, and recycled back to store? IDK :shrugs:
 
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