Sephora Return Policy?

[TxGlam]

Yup, you can take it back. I love sephora! Never have any trouble returning anything that doesn't suit me.

 

[ally24k]

yep i love sephora's return policy.

 

[claireZk]

Oh wow! That's awesome! The only thing I ever returned to Sephora was perfume that still had sealed plastic wrap over the box so I wasn't sure if they'd take an open one back.

I think I want to buy some new perfume during FF, but I haven't tried a proper sample of it. Sometimes I love a scent at first, but after a couple hours it smells like poo

 

[amiekbs8]

you can even return things a quarter of the way through if it caused you some sort of allergic reaction, however delayed. A Vincent Longo lipstain started giving me hives a week after use, I returned it and they were so nice too!

 

[Archipelago]

It's not a problem. I bought a bottle of Bulgari perfume once. After a few spritzes, I realized that while it's nice on paper, it stinks on me. When I returned it, I had my receipt with me and they didn't give me any hassle.

 

[ILuvShopping]

i love the fact that you can buy something online and return it back to the store if you have your receipt. makes buying online so much easier! i wish victoria secret had that policy!

 

[stylized]

That's a great policy! I don't buy expensive products b/c I'm always worried it won't work like it should or I won't like them, and then I'll be out a lot of $$$.

 

[Tracy]

So, if you buy say, a lip gloss at sephora.com and you use it and don't like it you can send it back??

 

[DenimShopaholic]

i love the fact that you can buy something online and return it back to the store if you have your receipt. makes buying online so much easier! i wish victoria secret had that policy!

I totally agree with you....VS has the worst return policy! I didn't read all the "small print" when I placed an online order with them, so I was a bit taken aback by it when I tried to return items in the store and was rebuffed swiftly!!

I guess it's my fault for not reading the details up front, but who would expect that type of policy in this era of internet shopping???

I've decided not to buy anything from them online now. (Actually, I'm really not buying from their stores either.....ha ha ha!!)

 

[Michy1215]

In the "My upcoming trip to Sephora" thread, ClaireZk mentioned that if you don't like something from sephora, you can return it as long as you have a receipt.

Is that true if it is used? For my birthday I got a gift certificate there and I bought clinique eye concealer and I tried it but the shade is not right for my skin color (I purchased it online so it was hard to tell). I also bought the bare minerals eye starter kit. I opened up each of the eyeshadows in the kit and followed the steps in the dvd and with my skin color, it was so hard to see the eyeshadow colors on my skin. For everyone that has bought BM eyshadows or concealer, you know that there is a sticker that covers the holes in the round cases. Obviously I took those stickers off. I only used the kit once (when trying it out) because I didn't like it. Are these 2 things returnable to the store? They were both purchased online.

 

[rbaby]

Yes, I believe they are as long as you have your receipt and it is within 60 days. Good luck!

 

[Cheryl]

yes, they will return it im sure.

 

[claireZk]

Yes, just make sure you have the packing slip with you. I've never had them ask any questions, but if they do just say you're not happy with the items and you'd like to try something else

 

[itsnicole]

I haven't had to return anything at Sephora, but I asked my friend, and she says they will take it back (she's returned stuff she didn't like after opening it and they've taken it back with a receipt).

 

[Corrinne]

if you dont have the receipt they will issue you a store credit on a gift card