Rumour re: Louis Vuitton Recall?

[HawaiianGirl]

Is this the empteinte key pouch you have? If so, I have the same one I purchased around that time also and did not get a call (I don’t think so at least).


View attachment 4469903

I took mine into the store and they took it back no problem, the inking had started to get sticky on mine.

I also had this one and got a call. Mine had no issues but they took it anyways. I just got a new one since I love this pouch so much.

I have the same Monogram Empreinte Leather Key Pouch in Noir - but no call about this item for me. I have to dig through my receipts but I "may" have purchased this in 2016; maybe they already corrected the issue when I purchased it. I am not seeing any issues with mine so far (knock on wood) and I use it every day to keep my car key fob inside. I may see what my SA says, but if they offer store credit or an exchange, I will more than likely exchange because I love this key pouch

 

[lifelover]

Is this the empteinte key pouch you have? If so, I have the same one I purchased around that time also and did not get a call (I don’t think so at least).


View attachment 4469903

Yes, that is the one I have. The SA said the problem was the glazing but have not had any issues.

 

[sonygermany]

I also got a call about my montaigne mm. I could exchange them for the same model or for another model of my choice.

 

[mrceral]

I found out my mom has a SC from 2013 that would be in this “recall” timeframe, but she got it after someone passed away and that person got it as a gift so I have no idea how to trace its origins. My CA seemed non-committal on whether they’d take it or not. I wonder what the best approach would be?

 

[Bronzi522]

I found out my mom has a SC from 2013 that would be in this “recall” timeframe, but she got it after someone passed away and that person got it as a gift so I have no idea how to trace its origins. My CA seemed non-committal on whether they’d take it or not. I wonder what the best approach would be?

Bring it to a boutique. Mine had melting on the handle (I did not get a call and my SoftLockit was within the time frame). Although CS told me mine wasn't part of the impacted bags (it was as others got calls), I looked at it and saw it wasn't normally. Took to boutique and they immediately took a look at it (in the back) and came back saying it was defective and pick out something else for the same value. I did not mention I had called CS. Regarding not having the receipt or them being able to look up, not sure how that will be handled. However you will never know unless you try.

 

[BasicBagLady]

Hello lovely members! I haven’t been on here in a couple of years but I had to stop by to share something amazing that just happened in to see if it has happened to any of you as well. I received a call from client services telling me that my 2014 speedy 25 in the color Infini had been recalled due to issues with the dye and that they were providing me a $2840 exchange credit to shop however I’d like to. At first I was sure it was a scam so I decided to hang up and call client services directly only to find out that it was in fact true. I was sent a shipping label, returned my bag and paid the difference to get a Montaigne MM in Marine Rouge. Since I’m far from a boutique I was able to shop online and over the phone. I wore my bag a ton over the past 5 years and cannot believe this happened! Has this happened to many members?

 

[jellyv]

Absolutely. Many, many clients have been through this. Here's the master thread:
https://forum.purseblog.com/threads/rumour-re-louis-vuitton-recall.998968/

 

[BasicBagLady]

Thank you!

 

[KS3]

Thank you for quick reply

I will try to do search

The Pallas I have is with black leather. Deep brown handle.

I called customer service. They told me it was not on the list

Pallas is on the recall list. I had the red and the glazing on my strap had melted and canvas by the magnet pocket had cracked. This happened while the bag was stored. I hadn’t used it for over a year so had no idea.
I recommend taking it to the store and have LV evaluate it.

 

[WillWork4Fashion]

I am so happy with Louis Vuitton. I tried over three times to find out if my bag was recalled, (with no success). But today...a store manager looked at the code on my bag and on the spot allowed me to exchange for the last selling price, for any other bag. I am so thrilled by this outcome!!! (...even though it took a few tries) The store manager previously handled a person with my same bag on the recall list. Maybe this helped? Anyway it was a hassle free experience. I am back to being a loyal LV customer. So happy right now! Thanks to the amazing people on TPF for helping me with this! I would not have known otherwise. You are all the best!

 

[dexter123]

Hi folks - just saw this thread. Can someone help me? LV left me a message about my empriente Montaigne MM about a year and a half ago. I returned the person's call, but heard nothing. I figured it was just an odd mistake. that they called me

Was this a recalled bag? What should I do?

Thanks so much!

 

[karman]

Hi folks - just saw this thread. Can someone help me? LV left me a message about my empriente Montaigne MM about a year and a half ago. I returned the person's call, but heard nothing. I figured it was just an odd mistake. that they called me

Was this a recalled bag? What should I do?

Thanks so much!

Have you tried calling the store who called you again? Maybe call LV customer service and ask?

 

[dexter123]

Have you tried calling the store who called you again? Maybe call LV customer service and ask?

I remember the call was from Texas. I am in CA and I bought it in Hawai'i.
Do you think customer service would know? Excuse my ignorance here!

 

[karman]

I remember the call was from Texas. I am in CA and I bought it in Hawai'i.
Do you think customer service would know? Excuse my ignorance here!

If something is on the recall list, I'd think CS would know.

 

[vinbenphon1]

I remember the call was from Texas. I am in CA and I bought it in Hawai'i.
Do you think customer service would know? Excuse my ignorance here!

If you still have the bag, just go to your nearest store and tell them you received a call concerning your Montaigne.