Rumour re: Louis Vuitton Recall?

[amarilvlover]

Whew! Took me a couple of hours to read the entire thread!

I guess they're still calling people on their client list. I received a call last week from LV Client Services in Irving, TX, explaining that my Neverfull IKAT should be turned in for store credit/ exchange. Since the bag is no longer available, the rep offered the original purchase price, minus the sales tax. She added the offer has "no expiration," however, I'm planning on taking it in in a couple of months since I'm not ready to part with her just yet.

I will update my experience once I get to the store and sort it out.
Thanks everyone for the post about their experiences!

 

[NatalieCoward]

Brilliant result!

Yes, It was definitely worth running around London for! I will say if you have a bag within this recall time-frame and have issues and don't have proof of purchase...please pursue it as Bond Street were prepared to offer a credit for £1700 (as they didn't have the bag I wanted) or would order one in for me.I asked them to check stock in other London stores and found that Harrods and Sloane Street had stock of the Speedy 25B Empreinte in Marine Rouge and rather than take another trip into London, I decided to pursue the other stores with stock. Harrods was where I went and they were fine. Excellent service all round.

 

[connie42]

I took my Monogram Iena out last week to use it after having not used it for a month. It was stored properly, the canvas looked like it was turning white. I took it to the store and they took pictures and sent them in. I received a call back to return the bag since it was a quality issue. This is a bag that I had not heard of any problems with except for corner wear (which my bag did have but was considered normal wear and tear). I am very pleased with Louis Vuitton’s quick response.

 

[lovebags1]

Would you turn in an empreinte artsy in black that has no issues but is within the time frame of the recall from 2013. The little bit of glazing that is around the gold where it attaches to the handles is sticky and a few little dents but other than that it in perfect condition and i have hardly used it since i got it way back when but have pulled out to use and just wonder would you take it in for fear it will melt or just use?

 

[Angie4m]

Would you turn in an empreinte artsy in black that has no issues but is within the time frame of the recall from 2013. The little bit of glazing that is around the gold where it attaches to the handles is sticky and a few little dents but other than that it in perfect condition and i have hardly used it since i got it way back when but have pulled out to use and just wonder would you take it in for fear it will melt or just use?

If it’s starting to go then they will look to swap it. Luckily you can get a replacement in that colour I think. If you can take it in then do so because they will tell you what your options are.



As for me, I returned my Empreinte amethyst speedy 30 and now have a fuchsia epi twist MM with gold hardware.
Actually really like it, love it. Got so many compliments so far and just want to wear it all the time so it’s a winner. I also returned my flore but that could be remade and I got a call at 4pm to say it’s arrived! I bought it in December 2013 for my birthday in June 2014 and 2 days before my birthday it’s back. I’m so happy and hopefully that’s the returns done for me but I’m keeping an eye on everything else.

 

[slang]

Sadly my 3 favorite bags went back, my pochette metis, metis hobo & fascinate.
All from 2013.
They all looked perfect, but the glazing on the PM was soft. They advised it couldn’t be repaired and no replacement in stock so I turned them in.
I was offered last selling price plus tax on all the bags and came out ahead
(for example paid $1450 for the PM in 2013 and given $2370). Still wasn’t happy about it and would have preferred to keep my bags but I’m impressed by LV’s customer service as usual

 

[fittingpig]

Which pallas are you talking about? It seems like the only one that was recalled is one with black leather handles from a member here.
You can try to search pallas in the search box and tick the search this thread only box. This way you can find when the pallas was mentioned in this thread.

Thank you for quick reply

I will try to do search

The Pallas I have is with black leather. Deep brown handle.

I called customer service. They told me it was not on the list

 

[Shoppinmel]

Thanks for posting this. I also haVe a Métis hobo from 2015 and I would be so sad to see it go. I bought mine in France on a special trip with my husband so it has sentimental value but I would still return it if there was a major issue. They said mine is not recalled so I may have escaped what yours did not? Did they say why they were recalling it? Thanks again for sharing!

I had two Metis' crack. Keep a very close eye on the top rim! Both of mine cracked there sadly

 

[pree]

The design on my kabuki neverfull is melting and sticky....there are red sticky bits inside of the dust bag and indents in the design... I will take pictures to show my CA and take it into the boutique next week.
Is anyone with the kabuki neverfull also having the same problem?

 

[Emsidee]

The design on my kabuki neverfull is melting and sticky....there are red sticky bits inside of the dust bag and indents in the design... I will take pictures to show my CA and take it into the boutique next week.
Is anyone with the kabuki neverfull also having the same problem?

I don’t have the kabuki neverfull but when I was at one of my local stores another lady returned it because the white parts of the print were turning grey.

 

[Angie4m]

So that’s my remade flore back and it’s exactly the same as the one I returned. I actually would have sworn it was the same bag but it was only returned at the start of the week by the store. A bag I purchased for my birthday 5 years ago turned up just before my birthday. Out of all the bags I bought for my birthday that time, this one was the one that was clearly meant to be.

I always loved that this bag reminded me of so many different bags and as much as I was sad to see the others go, I’m so happy this one could be resurrected!

 

[dmmiller]

So that’s my remade flore back and it’s exactly the same as the one I returned. I actually would have sworn it was the same bag but it was only returned at the start of the week by the store. A bag I purchased for my birthday 5 years ago turned up just before my birthday. Out of all the bags I bought for my birthday that time, this one was the one that was clearly meant to be.

I always loved that this bag reminded me of so many different bags and as much as I was sad to see the others go, I’m so happy this one could be resurrected!

View attachment 4462555

That bag is stunning! So happy you were able to get it remade!

 

[dmmiller]

Would you turn in an empreinte artsy in black that has no issues but is within the time frame of the recall from 2013. The little bit of glazing that is around the gold where it attaches to the handles is sticky and a few little dents but other than that it in perfect condition and i have hardly used it since i got it way back when but have pulled out to use and just wonder would you take it in for fear it will melt or just use?

I would return it and see if you can get a replacement or store credit. My ikat NF was soft for years and I knew there was an issue with the bags, so I babied it. Eventually it just melted one day in my hands. Others have had clothing destroyed when their glazing melted. I was given purchase price for my NF. When my noir Pochette Metis was recently deemed defective, I was given current selling price. If you are not using Arsty a lot, perhaps you can use the credit toward something you would enjoy more.

 

[Montsouris]

I was also contacted by Louis Vuitton last week and had an appointment yesterday; they listed four bags I could return: Neverfull GM IKAT, Speedy B 25, Montaigne GM and Bagatelle. I also brought my Lumineuse PM which had similar glazing issues and they took it back without any problems even though it was not on their list. Although they were really friendly, I wished that in this case, they would also offer the option of a cash refund as now, I have a significant amount of credit store to be spend in the next year... Anyone who feels the same or managed to get a cash refund?

 

[jellyv]

I have a significant amount of credit store to be spend in the next year... Anyone who feels the same or managed to get a cash refund?

I don't think anyone has been permitted a cash refund. In-store purchase or credit. It only makes sense from LV's end--any bag they replace yours with costs them far less than its retail pricing, which is what they would be obliged to give you.