Rumour re: Louis Vuitton Recall?

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#946
When I took my SoftLockit in at Xmas (in London) it was sent off and the handles and strap replaced. Came back to me within 2 weeks.
The SA explained that it depends whether France still have the colour parts in stock.
Mine's a delight to carry now
 
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#949
sandykt said:
Just to update everyone, I took my soft lockit back to LV, New Bond Street, London, on Sunday. I exchanged for the Lockme Day which is just beautiful and a Neverfall. I'm very happy.
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Great news, glad you're happy. I have my trip to New Bond Street planned for 12th June, so hopefully they will sort me and my Speedy B 25 Empreinte out!
 
#951
I’ve now been advised that a 3rd bag is confirmed effected by the glazing issue and my options are keep the bag and well wait for it to get worse or return it for a new bag or store credit. Issue with that is that as it’s an amethyst speedy and I’m quite into bold designs and bright colours there is actually nothing I would consider buying right now. It’s all horrid and the fact I’ve not bought anything apart from my python and leather city steamer speaks volumes. Basically the biggest part of £11k gbp is effected and who knows what else I might find as the months go on. I’m pretty annoyed especially after the way I was treated by LV customer services when trying to find out what was effected and why I hadn’t been contacted so far.

I’ve lost faith to be honest. I’ve been told that if I want bold colours I should consider exotic leather pieces but as the bag I’m being asked to return is used often, is a leather speedy spending upwards of 20k gbp on a handbag which is not my taste is not my idea of sorting this. This could be th beginning of the end for me and LV I’m afraid.
 
#952
Angie4m said:
I’ve now been advised that a 3rd bag is confirmed effected by the glazing issue and my options are keep the bag and well wait for it to get worse or return it for a new bag or store credit. Issue with that is that as it’s an amethyst speedy and I’m quite into bold designs and bright colours there is actually nothing I would consider buying right now. It’s all horrid and the fact I’ve not bought anything apart from my python and leather city steamer speaks volumes. Basically the biggest part of £11k gbp is effected and who knows what else I might find as the months go on. I’m pretty annoyed especially after the way I was treated by LV customer services when trying to find out what was effected and why I hadn’t been contacted so far.

I’ve lost faith to be honest. I’ve been told that if I want bold colours I should consider exotic leather pieces but as the bag I’m being asked to return is used often, is a leather speedy spending upwards of 20k gbp on a handbag which is not my taste is not my idea of sorting this. This could be th beginning of the end for me and LV I’m afraid.
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What exactly would you rather LV do? Offering to replace a bag that is years old is very generous to begin with.
 
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#953
mrsinsyder said:
What exactly would you rather LV do? Offering to replace a bag that is years old is very generous to begin with.
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They offered me my money back for the last two so I would expect the same with the 3rd.

At least with the 1st I ended up getting another bag the same week because they could not remake the SC Bon Marché, the 2nd bag they could remake but the 3rd being an Emp Speedy B they supposedly cannot remake but will only offer a store credit. So what do I expect? Either the same offer or a remade.

I could be looking at 35k GBP of items having this issue. Items that have hardly been used and quite frankly these should last. If it was wear and tear then fine but it is not!
 
#954
Angie4m said:
They offered me my money back for the last two so I would expect the same with the 3rd.

At least with the 1st I ended up getting another bag the same week because they could not remake the SC Bon Marché, the 2nd bag they could remake but the 3rd being an Emp Speedy B they supposedly cannot remake but will only offer a store credit. So what do I expect? Either the same offer or a remade.

I could be looking at 35k GBP of items having this issue. Items that have hardly been used and quite frankly these should last. If it was wear and tear then fine but it is not!
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i had to do the math....wow $42K USD. i'd be annoyed, but at the same time realizing that LV is trying to make it right best they can. However, my return amount was much less than yours (about a little more than 10%), so I was pleased considering I rarely used the bag and had regretted purchasing it. It was a win-win for me.

Good Luck!
 
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#955
Bronzi522 said:
i had to do the math....wow $42K USD. i'd be annoyed, but at the same time realizing that LV is trying to make it right best they can. However, my return amount was much less than yours (about a little more than 10%), so I was pleased considering I rarely used the bag and had regretted purchasing it. It was a win-win for me.

Good Luck!
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Yeah quite a bit of money and the bags were not ones I wanted to part with ever so I was glad that one at least could be remade. I am just struggling to understand why it’s now a case of a store credit only, especially when like I said there is nothing of interest, nothing that suits my style that I’ve not already got. Maybe in the coming months there will be something’s that pop up and I can get a new piece or two.

Glad that at least it’s worked out well for you. Always good when you can get something else you really want.
 
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#956
Angie4m said:
Yeah quite a bit of money and the bags were not ones I wanted to part with ever so I was glad that one at least could be remade. I am just struggling to understand why it’s now a case of a store credit only, especially when like I said there is nothing of interest, nothing that suits my style that I’ve not already got. Maybe in the coming months there will be something’s that pop up and I can get a new piece or two.

Glad that at least it’s worked out well for you. Always good when you can get something else you really want.
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Thank you and hope it does for you. Unfortunately, it started a slide back to the dark side with LV. Now on Ban Island, as they say for good. Bought a DA Neo Neo with the pink. Beautiful and wanted a "spring colored bag".
 
#957
Anyone have issues with Iena monogram? Mine is less than 3 years old, I just took it out. There is an area of canvas that looks white. I’ve tried wiping it. It’s not dirty. There is also an area where it looks like the canvas is cracking. I’m very careful with my bags.
 

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#958
Hi Everyone! I recently saw on this forum that the Monogram Métis hobo May be on the recall list so I wanted to call LV to see if my purse dated 2015 was on the list. I just spoke to the LV customer service rep on the 1800 # and they informed me that I missed the recall phone call from a Sales associate in February. I thought it was a scam phone call and didn’t pick up. Turns out they asked me to make an appointment with a sales associate to bring my purse in for a different purse! I am so unprepared to choose another purse! I wanted a pochette Métis but she said she’s not sure how long the wait list is for it. What do you guys suggest for me to get? I have a 2 year old toddler that asks to be carried a lot so I’m thinking a cross body? I love the Damien azure purses but how hard maintenance are those since they’re light colored? The customer service rep assured me that the new purses do not have any glazing/cracking issues. Would appreciate everyone’s feedback!
 
#959
I just got the Sac Beaumarchais. It is a lot like the Pochette Metis but with some features that seem like it will have less issues. It super comfortable crossbody because of the leather strap. Good luck deciding!
 
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