Same here. No option in US for new Soft Lockit. I was ok with that since hardly used bag. Interesting. I used the credit to get a few other things.
Rumour re: Louis Vuitton Recall?
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I had to return my Magnolia Soft Lockit at the beginning of the month. The glazing on the handles were melting. I took in 4 bags with this problem. My Capucine BB had melted glazing on the handle and strap, my Capucine MM and my Parnassea Alma had melted handles. They were all made between 2013 - 2015. I sent back three bags for repairs, but I have to exchange my Soft Lockit for something else. My store wouldn't give me a store credit. I had to choose something right away. I exchange for a Magnolia Capucine PM. My SA and the gal that handle repairs were very nice about helping me.
I'm in Italy so it's not only the US that doesn't have the option of new SLs made, I don't know what policy the other European countries have on this.
A friend very kindly took my 2014 soft lockit in to LV to see if I could get an exchange or credit as the handles had melted, but as I wasn't the original owner with the receipt they couldn't help me. They wouldn't repair the bag either as it was deemed faulty..
My store gave me store credit, since I indicated I hadn’t expected them to take the bag from me and I wanted time to consider my option. I did select one bag they had to order that same evening.
I sent a Daily Organizer wallet in for repairs on melting glazing, and they gave me a full credit for the wallet even though I told them I bought it from a reseller.
I just thought I would see if there was anything on this. So I’ve posted last year that I had an issue with my SC Bon Marché and LV took the bag back and ended up offering me my money back or a store credit. I had been advised there was some issues in 2014 and although I’d mentioned issues with glazing on another bag, my emp speedy I was told that it probably wasn’t the same issue although from the same time.
Fast forward to Friday and I took my Fleur from late 2013 part of the 2014 cruise collection which I’ve used 6 time out and decided that I would use the handles which have been folded in the bag since purchase and to my horror, the glazing had melted so bad it wasn’t on one of the handles anymore. So I sent a message to one of the guys in store and took it in on Monday. He mentioned that there was quite a few bags effected and had expected that client services should have called me as I had quite a few bags from this date. Luckily I’ve been advised that for this bag they can remake it so I’ve taken that option, however it would seem that quite a lot of items I have are effected so I will be calling client services to see what they have to say I should be doing. A lot of the glazing on these items is ‘tacky’ to the touch and considering I live in not the warmest of climates I’m at a loss as to how they’ve become so bad so suddenly.
If I am provided with any advice I will confirm.
Fast forward to Friday and I took my Fleur from late 2013 part of the 2014 cruise collection which I’ve used 6 time out and decided that I would use the handles which have been folded in the bag since purchase and to my horror, the glazing had melted so bad it wasn’t on one of the handles anymore. So I sent a message to one of the guys in store and took it in on Monday. He mentioned that there was quite a few bags effected and had expected that client services should have called me as I had quite a few bags from this date. Luckily I’ve been advised that for this bag they can remake it so I’ve taken that option, however it would seem that quite a lot of items I have are effected so I will be calling client services to see what they have to say I should be doing. A lot of the glazing on these items is ‘tacky’ to the touch and considering I live in not the warmest of climates I’m at a loss as to how they’ve become so bad so suddenly.
If I am provided with any advice I will confirm.
Honestly, without knowing how you use this, I would say yes. It's a year old, and it's a key pouch that I assume you've used daily?
The good news is, re-glazing is a relatively easy (and less expensive) "repair" job at LV. Just keep enjoying the item and don't worry so much about it.
I had this happen on a 1.5 year old insolite. It was considered wear and tear and I paid about 110 to reglaze it.
Your item is less than a year old, so I actually think LV may take care of it for you.
thank you so much for the advices. do i have to take it to LV soonest to have it re-glazed so to avoid further cracks? how long is the repair time?
Instead of having it re-glazed, why not just keep using it until it needs actual re-glazing?
The re-glazing of a wallet I sent in took about 8 weeks. I don't know the price. I reglazed it when the glazing basically all wore off. There was no damage to the canvas, it just needed a new layer of glazing.
Edit: as @itsmree pointed out though, take it into LV and see what they say. Personally, I wouldn't bother but I know others have different preferences.
Just to update everyone, I took my soft lockit back to LV, New Bond Street, London, on Sunday. I exchanged for the Lockme Day which is just beautiful and a Neverfall. I'm very happy.