Rumour re: Louis Vuitton Recall?

[NatalieCoward]

I would go to Old Bond Street and ask to see the After Sales Care Team. I hope your trip is successful

Thank you so much

 

[NatalieCoward]

Thank you so much

These are the photos of my poor speedy

 

[WolfieluvsBags]

These are the photos of my poor speedy

Gosh yours looks a lot worse than my speedy did. Tbh they barely looked at my items, in no time at all I was issued with a huge credit voucher but I did have proof of purchase for mine. I would definitely try to return yours. Let us know how you get on x

 

[harlem_cutie]

These are the photos of my poor speedy

This is absolutely melted/defective glazing. Since you do not have proof of purchase repairs should be free but they may fight you on getting a credit. They may send it off for inspection and either tell you they will be able to replace glazing, strap and handles or it will be deemed defective and you either will be given the replacement value at 2012 sales price or the last selling price. This repair really shouldn't be refused as that is what all my empreinte pieces between 2012-2015 look like. Remain adamant that it was a gift. Good luck!

 

[Cheekyrn1]

Last month I “purchased” the Blanche mm as a store credit for my Montaigne gm that was recalled ..when I examined it in the store it was perfect...I think...I have not used it yet. It has been sitting in my armoire in it’s dustbag...I took it out today to show my sister and I noticed all these white spots on the glazing where it meets the leather...also a few dents in the glazing...am I paranoid? Is this going to get worse? Impossible to be wear and tear since I have not used it yet

 

[Emsidee]

View attachment 4436559 View attachment 4436560 View attachment 4436561 View attachment 4436562 View attachment 4436563 View attachment 4436564 Last month I “purchased” the Blanche mm as a store credit for my Montaigne gm that was recalled ..when I examined it in the store it was perfect...I think...I have not used it yet. It has been sitting in my armoire in it’s dustbag...I took it out today to show my sister and I noticed all these white spots on the glazing where it meets the leather...also a few dents in the glazing...am I paranoid? Is this going to get worse? Impossible to be wear and tear since I have not used it yet

The white spots are excess glue, you can gently rub it off. The dents wouldn’t bother me as they seem really small on the picture.

 

[Cheekyrn1]

The white spots are excess glue, you can gently rub it off. The dents wouldn’t bother me as they seem really small on the picture.

Thank you. Thank you. I love this bag and it was hard to find. The dents didn’t bother me either RELIEF.

 

[NatalieCoward]

Gosh yours looks a lot worse than my speedy did. Tbh they barely looked at my items, in no time at all I was issued with a huge credit voucher but I did have proof of purchase for mine. I would definitely try to return yours. Let us know how you get on x

Thank you, I have an appointment in London on June 12th, so will be going into the Bond Street store and will see aftersales and get this resolved.

 

[NatalieCoward]

This is absolutely melted/defective glazing. Since you do not have proof of purchase repairs should be free but they may fight you on getting a credit. They may send it off for inspection and either tell you they will be able to replace glazing, strap and handles or it will be deemed defective and you either will be given the replacement value at 2012 sales price or the last selling price. This repair really shouldn't be refused as that is what all my empreinte pieces between 2012-2015 look like. Remain adamant that it was a gift. Good luck!

I will definitely be taking to the Bond Street store on 12th June. The stickiness is awful especially on the handles. Thankfully I always use the strap so don't really touch them! Appreciate your reply If they try to wriggle out of it based on me not having proof of purchase, they will have a fight on their hands!

 

[globeglobe]

So today, out of the blue, LV telephoned to say the bag I purchased in 2015 in NY has received a lot of negative feedback from clients and they wanted to know my views. I confirmed the handles were not great and that the bag was not as structured as when I first purchased. Turns out the clue on the handles is melting (which in hindsight explains the marks I had on some of my clothes). LV have offered a credit note (for what they consider the bag to be worth in today's value - which I have to say is more than I paid for it) or a repair. I'm inclined to go for the credit note. That leads me on to a replacement. Has anyone got the Lockme Hobo? I like to wear my bags either on my arm or occasionally as a shoulder bag.

So today, out of the blue, LV telephoned to say the bag I purchased in 2015 in NY has received a lot of negative feedback from clients and they wanted to know my views. I confirmed the handles were not great and that the bag was not as structured as when I first purchased. Turns out the clue on the handles is melting (which in hindsight explains the marks I had on some of my clothes). LV have offered a credit note (for what they consider the bag to be worth in today's value - which I have to say is more than I paid for it) or a repair. I'm inclined to go for the credit note. That leads me on to a replacement. Has anyone got the Lockme Hobo? I like to wear my bags either on my arm or occasionally as a shoulder bag.

Hi Sandykt,

I'm currently based in Hong Kong and have the same situation as you, the handle on the bag is melting. May I know what is your bag's name? I have "Lockit MM V.Magnolia" which I purchased back in 2014. Do you know about other melting handles cases like us? I'm going to take the bag back to the store and don't know what they will do about it.

 

[vinbenphon1]

Hi Sandykt,

I'm currently based in Hong Kong and have the same situation as you, the handle on the bag is melting. May I know what is your bag's name? I have "Lockit MM V.Magnolia" which I purchased back in 2014. Do you know about other melting handles cases like us? I'm going to take the bag back to the store and don't know what they will do about it.

Look up and read post 2. Then follow the link. GL

 

[globeglobe]

Look up and read post 2. Then follow the link. GL

Thanks!

 

[duna]

I purchase my magnolia soft lockit PM in 2014 and always regretted not getting the MM. With the recall, I was originally going to get the handles and trims replace since I really liked the bag. My SA found that they were creating new soft lockit bags as replacement for those that had the recalls and asked if I wanted to pay the difference for a new MM. I jumped at the opportunity. Now I have a new magnolia soft lockit MM bag. When I pick it up, she share it wasn’t available to the public and were only for replacement clients. If you still like the bag, you may want to inquire about this option.

Funny how different store in different countries have totally different approaches to this problem......

I had to take back 2 Soft Lockits and there was NO option of having new ones made. I wish there had been, I loved them very much.

 

[globeglobe]

Funny how different store in different countries have totally different approaches to this problem......

I had to take back 2 Soft Lockits and there was NO option of having new ones made. I wish there had been, I loved them very much.

what happened to your Lockits? Melting handles too? How did they solve your problem?

 

[duna]

what happened to your Lockits? Melting handles too? How did they solve your problem?

Yes melting handles. I didn't get a call but took them in to have the handles changed but they said they couldn't be fixed and they had to take the bags back. The only options I had were either store credit or exchange with other things for the same value of what I payed. I opted for the exchange and took 2 other bags, a Montaigne and a City Steamer, but I wasn't in love with them so I sold them. All this happened last summer. I'm still sad about my SLs, I wish they had given me the option of making me new ones. You were lucky!