When they call they don’t leave a message? I don’t ever answer calls from unknown numbers.
Rumour re: Louis Vuitton Recall?
- Thread starter jejunity
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
They didn’t leave a message but I’m not sure what number I had on file. It might have been my other cell number.
Thank you! I will look that one up to see what it looks like!
Thanks for posting this. I also haVe a Métis hobo from 2015 and I would be so sad to see it go. I bought mine in France on a special trip with my husband so it has sentimental value but I would still return it if there was a major issue. They said mine is not recalled so I may have escaped what yours did not? Did they say why they were recalling it? Thanks again for sharing!
Wanted to share my experience. First, without this forum, I would not have known so many details in regards to the “recall/ defective items”. So thank you!!
I own the curieuse wallet from 2013 and the empriente Pochette Metis from 2017. I did not receive a phone call but decided to contact customer service number before going to the store. It took several phone calls, and each time, they said someone will call me back within 24 hours.
It was after the third phone call where they called back or it could be that they don’t leave messages. I was informed that I should bring the curieuse wallet in to exchange for something. For the Pochette Métis, it isn’t within the “time frame” but they will be more than happy to assess the bag (mine has very sticky handles, etc). They said they will send the information to the store and asked when will I be going.
I went to the store roughly 2 weeks later (which is what I informed them via phone). I was told I can exchange the curieuse wallet for something else and the Pochette Metis, they will send it in to be assessed. In short, I exchanged it for the “very compact wallet” (it’s a newer design). Looks very similar to the victorine but has a metal zipper and unfortunately, a higher price tag. I also bought a belt as well.
In short, if you think you have an item that falls under the “defective/ recall list”, definitely call customer service to inquire about it. They are able to pull up your purchase history (even for purchases made outside your home country).
I own the curieuse wallet from 2013 and the empriente Pochette Metis from 2017. I did not receive a phone call but decided to contact customer service number before going to the store. It took several phone calls, and each time, they said someone will call me back within 24 hours.
It was after the third phone call where they called back or it could be that they don’t leave messages. I was informed that I should bring the curieuse wallet in to exchange for something. For the Pochette Métis, it isn’t within the “time frame” but they will be more than happy to assess the bag (mine has very sticky handles, etc). They said they will send the information to the store and asked when will I be going.
I went to the store roughly 2 weeks later (which is what I informed them via phone). I was told I can exchange the curieuse wallet for something else and the Pochette Metis, they will send it in to be assessed. In short, I exchanged it for the “very compact wallet” (it’s a newer design). Looks very similar to the victorine but has a metal zipper and unfortunately, a higher price tag. I also bought a belt as well.
In short, if you think you have an item that falls under the “defective/ recall list”, definitely call customer service to inquire about it. They are able to pull up your purchase history (even for purchases made outside your home country).
Attachments
I guess if they said yours wasn’t part of the recall, you may have lucked out! I am going today for my appointment and still haven’t figured out what I want! I am undecided between the pochette Métis and Palm Springs mini backpack but both are out of stock... they didn’t tell me why they were recalling but I saw that it could be glazing issues and canvas cracking. My purse doesn’t show that yet but I wouldn’t want to keep it if those issues show up later. You’re welcome!
Glad it worked out for you. CS specifically told me my bag (Soft Lockit) wasn’t on the list. (I stumbled on the recall thing by accident as well). They even transferred me to a “specialist” to check. However, I knew it was based on other ladies on this forum saying they got calls on same bag. I hardly used the bag and took out of dust bag to see that handles had melted. Took over to local LV boutique and they said damaged on the spot.
My point, yes, call CS, but also if you have an issue, take your bag into store for them to check. Overall very please with how handled.
I believe it’s glazing and canvas cracking issue... but they didn’t say.
Update to my Monogram Métis Hobo recall- had my appointment to return it and get something else but I had my mind made up about wanting the Palm Springs mini backpack, which was not in available in store. The sales associate said they will text me as soon as one comes in. They aren’t supposed to hold it but I told them I would be there to pick up the same day. They said every few weeks they get one in. Hope it comes in by my birthday- 6/19! I’m off of work that week and can fully enjoy picking it up!
Went to Bond Street today - agreed to exchange but didn’t have a marine rouge speedy - checked stock & headed off to Harrods where I got my replacement. I didn’t have a receipt but no issues. New bag all beautifully packaged. Well worth the trip
It is a such long threads
Does anyone know if Pallas is in recall lost? I bought it in 2014 online
Does anyone know if Pallas is in recall lost? I bought it in 2014 online
Which pallas are you talking about? It seems like the only one that was recalled is one with black leather handles from a member here.
You can try to search pallas in the search box and tick the search this thread only box. This way you can find when the pallas was mentioned in this thread.
