Rumour re: Louis Vuitton Recall?

[meowmeow]

Just like to share my story for the recall, especially to fellow Canadians

I am from Toronto and received a call last week from Irving, TX. A lady left a message saying that she was calling from LV's customer service and that there is important information that she would like to discuss with me on a purchase I made back in 2013. She was able to tell me exactly when and where the purchase was made. I called back the number she left me and got to her direct voicemail box. She hasn't returned my call and it's been three days. So I called LV's 1-866 number and told them what happened. After a 7 minutes wait, they were able to connect me to someone to speak to me. It was for the Metis hobo that I purchased and she offered to either have it repaired or give me a credit for the last price of the bag before it was discontinued. I accepted the credit and will be going into the store to see if there's anything I like to exchange for. The credit is a little more than what I paid, but due to the price increases they had over the years, it is not really enough to get anything comparable. But I am not complaining as it was a good gesture for them to do this.

So I took my bag into the store on Bloor Street last week and two SAs were helping me with the exchange. One of the SA took the bag to the back and never returned with it. And basically, they told me that LV is doing is one-time courtesy for me so I will have to choose something that day and will have to use up all the credit. One of the bag I was considering was the metis pochette in canvas but he told me that's there's a long waiting list for one and I will have to pick something that's in stock. I saw someone was looking at one though but he said that was a special order and I can't buy it even though that lady turned it down. I kind of feel pressured as one of the SA was always standing there while I go through the iPad and they pretty much told me that they are doing me a favor already for giving me a credit for 30% of what I original paid for the bag. Long story short, I picked the monogram neonoe in black and added the adjustable bandouliere strap with it (which I think it's extremely overpriced as it cost almost 1/3 of the neonoe!) as the price neonoe does not cover the full credit I got. I ended up having to pay an additional $370 which I think it's ok. At the end, I am very happy with my choice as this is a bag that I know I will use. However, I wish that they wouldn't "pressure" me in finding a replacement bag at that moment. Anyway, here is a shot of my replacement bag. Please let me know if anyone in Toronto has a different experience when doing an exchange for their defective bag!

 

[Emsidee]

I called the 866 LV number to inquire about the kabuki line and could not confirm whether the collection is part of recall. My kabuki neverfull paint is tacky and starting to melt but I don’t know how to proceed. I feel silly bringing it in.

Bring it in! It is the paint on the bag melting, not a crooked stitch you noticed after months of use. I don’t think it is weird to expect the print to at least stay on the bag (except for actual wear and tear)

 

[LV.NYC]

Bring it in! It is the paint on the bag melting, not a crooked stitch you noticed after months of use. I don’t think it is weird to expect the print to at least stay on the bag (except for actual wear and tear)

I reached out to my CA’s and have confirmed it’s part of recall. For those that brought theirs in, what was the value? Deciding what to get as replacement as many indicated the need to use the credit on the spot.

 

[raspberrysyrup]

So I took my bag into the store on Bloor Street last week and two SAs were helping me with the exchange. One of the SA took the bag to the back and never returned with it. And basically, they told me that LV is doing is one-time courtesy for me so I will have to choose something that day and will have to use up all the credit. One of the bag I was considering was the metis pochette in canvas but he told me that's there's a long waiting list for one and I will have to pick something that's in stock. I saw someone was looking at one though but he said that was a special order and I can't buy it even though that lady turned it down. I kind of feel pressured as one of the SA was always standing there while I go through the iPad and they pretty much told me that they are doing me a favor already for giving me a credit for 30% of what I original paid for the bag. Long story short, I picked the monogram neonoe in black and added the adjustable bandouliere strap with it (which I think it's extremely overpriced as it cost almost 1/3 of the neonoe!) as the price neonoe does not cover the full credit I got. I ended up having to pay an additional $370 which I think it's ok. At the end, I am very happy with my choice as this is a bag that I know I will use. However, I wish that they wouldn't "pressure" me in finding a replacement bag at that moment. Anyway, here is a shot of my replacement bag. Please let me know if anyone in Toronto has a different experience when doing an exchange for their defective bag!

View attachment 4495707

I stoppped shopping at the bloor st location for this very reason. tbh, i found all the associates there to just rude. customer service just doesn't exist for them sadly, same goes for the managers as well. that's why I ended up going to yorkdale. they are outstanding service, it's the service i expect from louis vuitton.

 

[Emsidee]

I reached out to my CA’s and have confirmed it’s part of recall. For those that brought theirs in, what was the value? Deciding what to get as replacement as many indicated the need to use the credit on the spot.

The value would be the original purchasing price for this bag, I believe that it was about €1750 or $2200 but I’m not sure. You can always ask your CA about the value.

 

[slang]

So I took my bag into the store on Bloor Street last week and two SAs were helping me with the exchange. One of the SA took the bag to the back and never returned with it. And basically, they told me that LV is doing is one-time courtesy for me so I will have to choose something that day and will have to use up all the credit. One of the bag I was considering was the metis pochette in canvas but he told me that's there's a long waiting list for one and I will have to pick something that's in stock. I saw someone was looking at one though but he said that was a special order and I can't buy it even though that lady turned it down. I kind of feel pressured as one of the SA was always standing there while I go through the iPad and they pretty much told me that they are doing me a favor already for giving me a credit for 30% of what I original paid for the bag. Long story short, I picked the monogram neonoe in black and added the adjustable bandouliere strap with it (which I think it's extremely overpriced as it cost almost 1/3 of the neonoe!) as the price neonoe does not cover the full credit I got. I ended up having to pay an additional $370 which I think it's ok. At the end, I am very happy with my choice as this is a bag that I know I will use. However, I wish that they wouldn't "pressure" me in finding a replacement bag at that moment. Anyway, here is a shot of my replacement bag. Please let me know if anyone in Toronto has a different experience when doing an exchange for their defective bag!

View attachment 4495707

Great choice!
Sorry you felt so pressured to get something right away, my experience was the complete opposite.
I took my 3 bags to the Yorkdale location for assessment as per what I was told by LV over the phone.
They did tell me right away at the store that there was no option to fix them (I was told over the phone there was a possibility of repairing). They SA’s at the store told me that I could keep the bags for as long as I wanted to use and return at my discretion as there was no timeline for the credit.
At first I couldn’t seem to find anything I liked and the SA’s kept telling me there was no pressure to make any decisions that day and to take the bags back home to continue to use while I thought about it.
I ended up taking home 2 bags that day and ordered a pair of shoes. I returned 2 bags that first day (pochette Métis & fascinate) and kept the Métis hobo, I ended up still with a $700 credit which the store kept ( there was no pressure to use it that day).
The next week I went back to pick up the shoes & look at a bag that I wanted that they didn’t have the previous week. I brought the Métis hobo back just in case and did end up returning it that day. Took home the 3rd bag & shoes and ordered a fourth bag which I just picked up last Saturday.
I ended up with 2 Alma’s, black patent Cherrywood, mon mono speedy & front row sneakers. From start to finish it was about 7 weeks from when I was first advised by LV about the bags until I returned all 3 bags and used up my full credit.
Although I would have preferred to have just kept my 3 original bags I can’t say enough good things about how well I was treated by LV during this process!

 

[LV.NYC]

The value would be the original purchasing price for this bag, I believe that it was about €1750 or $2200 but I’m not sure. You can always ask your CA about the value.

I took it back today and received $1570 which is what I paid for it in 10/2017. Very easy process. All the associates referred to the recall as Phoenix. I picked the mono George’s BB in rose poudre/black $2140. It’s a cute alternative to the croisette and quite roomy. So thrilled with the experience as I was nervous about results since reading mixed responses.

 

[meowmeow]

I stoppped shopping at the bloor st location for this very reason. tbh, i found all the associates there to just rude. customer service just doesn't exist for them sadly, same goes for the managers as well. that's why I ended up going to yorkdale. they are outstanding service, it's the service i expect from louis vuitton.

I chose to go to the Bloor location because I thought they will have more selections as thats their main store. But I find that they pretty much have the same stuff as the other locations; just a bigger and nicer store with not-so-friendly SAs.... that’s why I wanted to share my experience in case anyone receive a call for their defective bags. I should’ve gone to Yorkdale ...

 

[jaschultze]

I answered a call on my cell the other day where the person identified herself as from LV. The phone call was cut off before she explained why she was calling, and I couldn't redial the number, as it wasn't able to accept incoming calls. No one has called me back.

I have been through the recall with my 2013 PM and this call started out the same, so I suspect it's a real, but how can I find out what it was about?

 

[Emsidee]

I answered a call on my cell the other day where the person identified herself as from LV. The phone call was cut off before she explained why she was calling, and I couldn't redial the number, as it wasn't able to accept incoming calls. No one has called me back.

I have been through the recall with my 2013 PM and this call started out the same, so I suspect it's a real, but how can I find out what it was about?

You can contact your CA or call client services and tell them you received a callabout a purchased bag.

 

[CPA]

Although it's not officially called a "recall" but it seems that LV is taking action on bags from 2013-2015. There is apparently some fading canvas issues as well as all the glazing issues that are known for these years. As usual, customer service is all over the place on this and your store may not even be aware. There's a you tuber who called CS to ask about it and they told her yes to bring it to her store and the store basically laughed. However they called CS to speak to someone and found out she was right and gave her store credit. Your best bet is to take your bag for an assessment if it's from those years.

Yes, I brought 5 capucines in with glazing issues and they gave me store credit for them.

 

[raspberrysyrup]

I chose to go to the Bloor location because I thought they will have more selections as thats their main store. But I find that they pretty much have the same stuff as the other locations; just a bigger and nicer store with not-so-friendly SAs.... that’s why I wanted to share my experience in case anyone receive a call for their defective bags. I should’ve gone to Yorkdale ...

that's exactly the store, it's just beautiful for no reason. i'm almost certain none of the yorkdale SA's would of pressured you into a bag and would of made the effort to maybe order something that wasn't in store. tbh if i were you, i'd take the bag to the yorkdale location (that you bought with the store credit) and see if you can return it and let them issue you a credit note properly (explain the awful service you had witht he bloor location). i know when i went into the yorkdale location with my defective palm springs mini, it was them that did something about it while the bloor st location told me it was just wear and tear

 

[Cthai]

Do you know if the lockme BB is on the recall? I love this bag, and only worn it once, yesterday I took it out and saw a few indentation and some sort of bubbles on the strap, i'm thinking of taken it in to have LV take a look. but was curious if anyone know if this was on the recall?

 

[loci]

So I took my bag into the store on Bloor Street last week and two SAs were helping me with the exchange. One of the SA took the bag to the back and never returned with it. And basically, they told me that LV is doing is one-time courtesy for me so I will have to choose something that day and will have to use up all the credit. One of the bag I was considering was the metis pochette in canvas but he told me that's there's a long waiting list for one and I will have to pick something that's in stock. I saw someone was looking at one though but he said that was a special order and I can't buy it even though that lady turned it down. I kind of feel pressured as one of the SA was always standing there while I go through the iPad and they pretty much told me that they are doing me a favor already for giving me a credit for 30% of what I original paid for the bag. Long story short, I picked the monogram neonoe in black and added the adjustable bandouliere strap with it (which I think it's extremely overpriced as it cost almost 1/3 of the neonoe!) as the price neonoe does not cover the full credit I got. I ended up having to pay an additional $370 which I think it's ok. At the end, I am very happy with my choice as this is a bag that I know I will use. However, I wish that they wouldn't "pressure" me in finding a replacement bag at that moment. Anyway, here is a shot of my replacement bag. Please let me know if anyone in Toronto has a different experience when doing an exchange for their defective bag!

View attachment 4495707

I have horrible experience at the Bloor street boutique as well. I need to return something I bought online, and online purchase returns need to go back to a standalone boutique, HR and Saks can only do exchanges. I walked in and said it to the nearest SA my intention, and right away she told me they no longer do returns in store, the items will get ship back to warehouse for examination. Never heard of this practice, but I agreed and told her to ship it back and give me the proof of shipment. She took my item to her manager, and came back saying they will do this return in store as a favour with a condescending tone. For the love of God, it is a coin pouch with crappy stitching and uneven sides. At this day and age, any decent counterfeit will have better craftsmanship than yours.

Second incident was when I call to ask if they have stock of an item. They said yes on the phone and more than one. I went to the store and ask, the SA told me they have none. As that happens, the other SA who was serving another customer pulled one out from the drawer and showed her. I suppose I just have to assume that one is a special order as well. Is LV doing the HERMES crap too? I left the store and walked a block to HR Bloor and placed an order there. Never going back to Bloor boutique.

 

[mrceral]

Do you know if the lockme BB is on the recall? I love this bag, and only worn it once, yesterday I took it out and saw a few indentation and some sort of bubbles on the strap, i'm thinking of taken it in to have LV take a look. but was curious if anyone know if this was on the recall?

No it wasn't, but as with anything, if you're having issues with your bag, take it in to be looked at.