Rumour re: Louis Vuitton Recall?

[cherylc]

I too got a call the other day regarding my epi NF that I bought 4 years ago. I was so confused why Louis Vuitton was calling me about a bag from 2015 lol. The bag itself is actually fine but I rarely use it so I asked if I could bring it in even if there are no issues and they told me yes. The CS I spoke to on the phone said I had to call ahead and let them know which boutique I plan to do the exchange so they can have the paperwork in place.

I stopped by the LV at Holts Bloor to ask a few more details about how the exchange works etc. and was told yes you need to do it day of, cannot be a store credit. I looked a few pieces and am now debating what to get as my exchange. I received excellent service and didn't feel pressured at all. I'm sorry to hear that so many had a negative experience at the flagship on Bloor. I rarely shop at that location so can't add my opinion but I was very happy with the service at the boutique at Holts Bloor.

 

[LVLoveaffair]

I brought my secret wallet in navy Emprente leather bought in 2013 to Louis Vuitton last week to ask what can be done to my melting glazing. The manager took pictures and sent them away to see what they can do. I received call from store manager today to say that they will take it for repair/reglaze. I’m worried that the wallet edges will look chunky after. Has anyone had reglazing done on Emprente leather before? I was hoping that they would replace it. I’m happy to get a same or similar wallet even in same color. How come they offer store credit to some but not all?

Oh no! I have a pre-loved secret compact wallet from 2014 - I didn't realize there were issues with the wallets. I don't have any peeling or melting but I haven't used it that much. Will it eventually melt over time?

 

[Bronzi522]

I too got a call the other day regarding my epi NF that I bought 4 years ago. I was so confused why Louis Vuitton was calling me about a bag from 2015 lol. The bag itself is actually fine but I rarely use it so I asked if I could bring it in even if there are no issues and they told me yes. The CS I spoke to on the phone said I had to call ahead and let them know which boutique I plan to do the exchange so they can have the paperwork in place.

I stopped by the LV at Holts Bloor to ask a few more details about how the exchange works etc. and was told yes you need to do it day of, cannot be a store credit. I looked a few pieces and am now debating what to get as my exchange. I received excellent service and didn't feel pressured at all. I'm sorry to hear that so many had a negative experience at the flagship on Bloor. I rarely shop at that location so can't add my opinion but I was very happy with the service at the boutique at Holts Bloor.

I got an instore credit because I wasn’t sure what I wanted.

 

[LadyMartin]

Let us know....

Managed to catch up with client services while I was traveling to find out which 7 items they called me about. SC PM Bon Marche, SC PM noir, Montaigne GM noir, soft Lockit quetsche, Noefull denim, Curieuse empriente wallet & Element damier pouch. I am prepared to turn in the last 3 and take store credit or something for them, but the first 4 were supposed to be forever bags. I wonder if they can repair them? I was too shocked ($20,200 worth of shock if we are counting) during the conversation to ask about that.

 

[PamK]

Managed to catch up with client services while I was traveling to find out which 7 items they called me about. SC PM Bon Marche, SC PM noir, Montaigne GM noir, soft Lockit quetsche, Noefull denim, Curieuse empriente wallet & Element damier pouch. I am prepared to turn in the last 3 and take store credit or something for them, but the first 4 were supposed to be forever bags. I wonder if they can repair them? I was too shocked ($20,200 worth of shock if we are counting) during the conversation to ask about that.

I have an SC Bon Marche that had some melted, smudged glazing. It was repaired beautifully by LV for no charge in a very reasonable amount of time! It is one of my favorites, so I was thrilled repair was an option! Take it in with your other bags and ask if you want to keep it.

 

[Bronzi522]

Managed to catch up with client services while I was traveling to find out which 7 items they called me about. SC PM Bon Marche, SC PM noir, Montaigne GM noir, soft Lockit quetsche, Noefull denim, Curieuse empriente wallet & Element damier pouch. I am prepared to turn in the last 3 and take store credit or something for them, but the first 4 were supposed to be forever bags. I wonder if they can repair them? I was too shocked ($20,200 worth of shock if we are counting) during the conversation to ask about that.

Lockit quetsche—no repair. I had that one and was told not on list, however, glazing was melting on handles. I wasn’t bummed out since I had regretted buying. It is a beautiful bag in that color.

 

[vinbenphon1]

Managed to catch up with client services while I was traveling to find out which 7 items they called me about. SC PM Bon Marche, SC PM noir, Montaigne GM noir, soft Lockit quetsche, Noefull denim, Curieuse empriente wallet & Element damier pouch. I am prepared to turn in the last 3 and take store credit or something for them, but the first 4 were supposed to be forever bags. I wonder if they can repair them? I was too shocked ($20,200 worth of shock if we are counting) during the conversation to ask about that.

Other people have been able to have repairs done. You can only ask. Good luck.

 

[Aryel]

I just returned my empreinte speedy 25 in infini that I purchased in 2014 due to melting glazing issue. I got $3,250 Canadian dollars to spend as that is the current price for the bag, but had to spend it all today. I don’t like the current model of empreinte speedy at all, so I went with pochette metis.

I had $390 left to spend but my store didn’t have many SLGs that I was interested I spent extra $260 to purchase a shawl in cappuccino colour!

Very sad to say goodbye to my holly grail bag, but over the five years, leather has softened and the bag didn’t retain its original shape anymore. I’m more than happy that I was able to enjoy the beautiful purse and then get to exchange to completely new items!

 

[cherylc]

I just returned my empreinte speedy 25 in infini that I purchased in 2014 due to melting glazing issue. I got $3,250 Canadian dollars to spend as that is the current price for the bag, but had to spend it all today. I don’t like the current model of empreinte speedy at all, so I went with pochette metis.

I had $390 left to spend but my store didn’t have many SLGs that I was interested I spent extra $260 to purchase a shawl in cappuccino colour!

Very sad to say goodbye to my holly grail bag, but over the five years, leather has softened and the bag didn’t retain its original shape anymore. I’m more than happy that I was able to enjoy the beautiful purse and then get to exchange to completely new items!

Great exchange! I'm debating this bag as well! I love the pink colour but am scared about dirt and the bag rubbing against dark fabrics and denim. I will do some research in the forum before making a decision.

 

[Aryel]

Great exchange! I'm debating this bag as well! I love the pink colour but am scared about dirt and the bag rubbing against dark fabrics and denim. I will do some research in the forum before making a decision.

It’s a really nice casual bag but I noticed that it’s quite heavy when stuffed. It also fit less stuff compared to empreinte Speedy 25. I love seeing one in pink but since this is my only leather bag, I needed a darker colour.

 

[Louisgyal37]

Today, I just sent my mono pm bag in to LV as the glazing was getting soft and starting to leave dents. The repair specialist said that there was nothing really wrong with it and that it can just be reglazed. Bag is from 2015. Has anyone had this happen to their PM around the recall time?

 

[psxgurl]

Thank you for this thread. I have a metis hobo but haven't used it because I noticed the handles glazing melted. I haven't had a chance to bring it in, I do not think I got a call so far but I'm going to see if they will work with me at the store.

 

[AndreaM99]

Thank you for this thread. I have a metis hobo but haven't used it because I noticed the handles glazing melted. I haven't had a chance to bring it in, I do not think I got a call so far but I'm going to see if they will work with me at the store.

Please keep us posted. I have multiple metis hobos and I have not received a single call yet. Curious how it actually works.

 

[slang]

Thank you for this thread. I have a metis hobo but haven't used it because I noticed the handles glazing melted. I haven't had a chance to bring it in, I do not think I got a call so far but I'm going to see if they will work with me at the store.

I didn't even notice any issues with my Metis Hobo but was told it was on the recall list, sad it had to go.. I loved that bag

 

[psxgurl]

I didn't even notice any issues with my Metis Hobo but was told it was on the recall list, sad it had to go.. I loved that bag

how did you find out it was part of the list? My phone number on file is at my parents and I haven’t heard anything so far.