Rumour re: Louis Vuitton Recall?

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#1,096
.BlueHydrangea. said:
I'm really sorry if this has been asked before... But I could really use some advice right now.

My issue is regarding pre-loved pieces and the recall repair/exchange policy.

I'm considering purchasing a pre-owned Capucines BB, however, the glazing looks a little off to me and it was made in 2014 so it could be part of the dodgy batch. So before pulling the trigger, I thought I'd better enquire with LV to see if they would be able to repair it. As there's no point in me buying a slightly damaged bag if they won't repair it.

So I've made two separate phone calls to LV UK customer service and I've had two completely different answers. One lady told me I can take my bag to be repaired (she didn't mention exchange) at any Louis Vuitton boutique, even though I do not have the receipt and I'm not the original purchaser. So I thought great! if I do buy the bag I can get it fixed, happy days!

However, I called again today to ask whether this particular bag could be part of the recall and to double-check about the repair policy. She couldn't tell me whether the bag was on the recall list, only the original purchaser can access that information (which is fair enough)
But then she said I would not be able to get any bag repaired unless I had a receipt or a copy of the original purchaser's ID and a letter of permission from them allowing me to repair or exchange the bag! So I told her that a colleague told me yesterday that I could get a pre-owned bag repaired, and then she denied that could happen as its not their policy. So as you can imagine I'm a little confused, and vary of purchasing any LV pre-owned now.

Can anyone share their experiences with LV after sales with pre-owned pieces? Has anyone else had any conflicting information about this? I would love your opinions and advice.

Thank you, apologies for the essay!
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You've already been given excellent advice. I'm based in the USA so YMMV. The 866 # is not helpful at all for this situation as the answer is always changing. Unless you have a relationship with an SA that could answer these questions directly for you and send the bag for inspection I would pass. As far as I know only black Capucines are being repaired and even that's not consistent. LV has been cracking down on offering store credit without receipts and even that is on a store by store basis.

Per the repair manager at my local store, all leather bags made between 2013 and early 2015 are on the recall list, i.e., the return/repair process will be coded as "defective" and will not count in anyone's return history. This includes Capucines, Soft Lockits, W Totes and almost all Empreinte pieces. Not every piece will show a glazing issue. This is why if you have a receipt LV is encouraging you to bring the bag in for inspection, repair and/or refund. If you have a regular SA that you work with, LV is letting them manage the relationship. I hope someone from the UK can chime in with their experience.
 
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#1,098
Sorry, I couldn’t go through all the posts. Can someone tell me if this applied to SLGs as well? I had purchased a EPI wallet which I hardly used and noticed the glaze is off. Thanks!
 
#1,100
lho said:
Sorry, I couldn’t go through all the posts. Can someone tell me if this applied to SLGs as well? I had purchased a EPI wallet which I hardly used and noticed the glaze is off. Thanks!
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the recall is mostly focused on pieces made from 2013 to 2015 and yes, SLGs are included. As far as Epi, Neverfulls and Twists have been affected. If you can, bring the item in for inspection.
 
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#1,103
Emsidee said:
I would not buy a bag with these issues. Chances are that they won’t repair without the receipt.

Also buying it with the knowledge that it is defective seems a bit wrong to me. In some selling groups I’m in I actually messaged people who tried to sell their defective bags at extremely low prices so that they could bring it to the store themselves and receive a new bag.
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Yep agree. But of course there would be people taking advantage. I message people on ebay too if I notice their bag has these issues. :biggrin:
 
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#1,107
luvspurses said:
what beautiful choices. they look gorgeous!
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Hi luvspurses, may I ask where did you find the glazing issue? I have the same bag as you and bought it in 2014, so just curious as to where did you find the glazing issue.
On a different note, I took my Pochette Metis that I bought back in 2015 to Yorkdale and they took it in and gave me a credit for the current price which was nice. I ended getting the Pochette Metis in the Empreinte. I was surprised they actually took the bag in as I remember asking back in Dec 2018 and they were saying there were no issues with the Pochette Metis then.
 
#1,109
Rocksyram said:
What year was your Montaigne made? I also have a Montaigne MM but haven’t heard anything from CS yet.
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I never got a call, either, but by a random chance of accompanying my friend into an LV store on a recent trip to NYC, a very nice SA noticed I had cracking on the glazing (I didn't even notice, due to the bag being dark brown w/dark brown glazing) of my speedy empreinte (purchased in 2013) and suggested I go up to the repair department on the 4th floor to see if they can repair. Upon going, the CS agent told me that bag had been recalled. They issued full credit (at today's retail price) and I picked out another bag. I then researched on this forum, and found out that a lot of other bags are on the list, including my Montaigne. So a few days ago, I went to the local LV store, and was again able to get it replaced. (The strap had melted last year, but I didn't know about the recall at that time). Again, I never got a call... so if you bought your bag sometime between 2013 and early 2016, and you see some defect on the glazing, I would bring it in to LV. Of course, it does help if you have the receipt (or can look up your purchase), and better yet, if you actually have some sort of relationship with an SA. Good luck!
 
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