Rumour re: Louis Vuitton Recall?
- Thread starter jejunity
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So I took my Métis hobo back today and was asked to either repair or refund. The repair would take 4-6 months. I opted to do an exchange instead. So if anyone is having problems with their hobo, might as well bring it in.
Awesome, thank you. I still love them. I guess I will need to bring a cart to LV, I have 6 of them, haha!
Wow! You must have really loved the hobo! In empriente it’s beautiful but it got too heavy for me to carry so I opt’d to look for something else. Ended up getting the Vavin PM in marine rouge and the rest as store credit.
I do love them, so I am hoping my local stores will really send them for a repair. The bags are the "old good" quality (quality of leather, yes they are heavy, but...), I do not like much recent or current collections (unfortunately very cheap quality and look), moreover not that many nice looking hobos are available...hoping for the best with my bags.
Does anyone else have a weird fray on their LV Speedy handle? I'm trying to figure out if this is a known issue or something.
Is this worth going to LV for? I have no idea what could cause this and all the other handles look fine. The bag is only 8 months old.
Is this worth going to LV for? I have no idea what could cause this and all the other handles look fine. The bag is only 8 months old.
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I'm really sorry if this has been asked before... But I could really use some advice right now.
My issue is regarding pre-loved pieces and the recall repair/exchange policy.
I'm considering purchasing a pre-owned Capucines BB, however, the glazing looks a little off to me and it was made in 2014 so it could be part of the dodgy batch. So before pulling the trigger, I thought I'd better enquire with LV to see if they would be able to repair it. As there's no point in me buying a slightly damaged bag if they won't repair it.
So I've made two separate phone calls to LV UK customer service and I've had two completely different answers. One lady told me I can take my bag to be repaired (she didn't mention exchange) at any Louis Vuitton boutique, even though I do not have the receipt and I'm not the original purchaser. So I thought great! if I do buy the bag I can get it fixed, happy days!
However, I called again today to ask whether this particular bag could be part of the recall and to double-check about the repair policy. She couldn't tell me whether the bag was on the recall list, only the original purchaser can access that information (which is fair enough)
But then she said I would not be able to get any bag repaired unless I had a receipt or a copy of the original purchaser's ID and a letter of permission from them allowing me to repair or exchange the bag! So I told her that a colleague told me yesterday that I could get a pre-owned bag repaired, and then she denied that could happen as its not their policy. So as you can imagine I'm a little confused, and vary of purchasing any LV pre-owned now.
Can anyone share their experiences with LV after sales with pre-owned pieces? Has anyone else had any conflicting information about this? I would love your opinions and advice.
Thank you, apologies for the essay!
My issue is regarding pre-loved pieces and the recall repair/exchange policy.
I'm considering purchasing a pre-owned Capucines BB, however, the glazing looks a little off to me and it was made in 2014 so it could be part of the dodgy batch. So before pulling the trigger, I thought I'd better enquire with LV to see if they would be able to repair it. As there's no point in me buying a slightly damaged bag if they won't repair it.
So I've made two separate phone calls to LV UK customer service and I've had two completely different answers. One lady told me I can take my bag to be repaired (she didn't mention exchange) at any Louis Vuitton boutique, even though I do not have the receipt and I'm not the original purchaser. So I thought great! if I do buy the bag I can get it fixed, happy days!
However, I called again today to ask whether this particular bag could be part of the recall and to double-check about the repair policy. She couldn't tell me whether the bag was on the recall list, only the original purchaser can access that information (which is fair enough)
But then she said I would not be able to get any bag repaired unless I had a receipt or a copy of the original purchaser's ID and a letter of permission from them allowing me to repair or exchange the bag! So I told her that a colleague told me yesterday that I could get a pre-owned bag repaired, and then she denied that could happen as its not their policy. So as you can imagine I'm a little confused, and vary of purchasing any LV pre-owned now.
Can anyone share their experiences with LV after sales with pre-owned pieces? Has anyone else had any conflicting information about this? I would love your opinions and advice.
Thank you, apologies for the essay!
I would not buy a bag with these issues. Chances are that they won’t repair without the receipt.
Also buying it with the knowledge that it is defective seems a bit wrong to me. In some selling groups I’m in I actually messaged people who tried to sell their defective bags at extremely low prices so that they could bring it to the store themselves and receive a new bag.
Yes, I'll probably give it a miss it's a bit of a risk. It's a discontinued colour and a good price, so I was hoping LV could repair it. But it looks like there is a lot of conflicting info.
It's a shame because lots of my bags are pre-loved and I much prefer to shop pre-loved. Dior repaired a pre-owned Lady Dior bag for me for free not long ago, no questions asked. But I guess every brand has different policies.