Rumour re: Louis Vuitton Recall?

[VirginiaLV]

I also received a message from customer service regarding my amethyst Speedy 30. I just spoke with a representative, he informed me that they are offering a credit in the amount of the current selling price of the bag or a free repair. I’m going to take it back to the Tyson’s Corner, VA location tomorrow. He said if I don’t find something that I like in that price range to hold onto the bag until I find something. Does this sound right?

 

[harlem_cutie]

I also received a message from customer service regarding my amethyst Speedy 30. I just spoke with a representative, he informed me that they are offering a credit in the amount of the current selling price of the bag or a free repair. I’m going to take it back to the Tyson’s Corner, VA location tomorrow. He said if I don’t find something that I like in that price range to hold onto the bag until I find something. Does this sound right?

If you are the original purchaser with receipt or in the system then you should be able to get the replacement value in gift cards or store credit. This would allow you to purchase at your leisure. Assume that a repair can't be done. I don't think anyone has had an empreinte piece repaired recently unless it just affected a detachable strap. If your store has a Repair Manager onsite they will be able to tell you right away.

 

[meowmeow]

Just like to share my story for the recall, especially to fellow Canadians

I am from Toronto and received a call last week from Irving, TX. A lady left a message saying that she was calling from LV's customer service and that there is important information that she would like to discuss with me on a purchase I made back in 2013. She was able to tell me exactly when and where the purchase was made. I called back the number she left me and got to her direct voicemail box. She hasn't returned my call and it's been three days. So I called LV's 1-866 number and told them what happened. After a 7 minutes wait, they were able to connect me to someone to speak to me. It was for the Metis hobo that I purchased and she offered to either have it repaired or give me a credit for the last price of the bag before it was discontinued. I accepted the credit and will be going into the store to see if there's anything I like to exchange for. The credit is a little more than what I paid, but due to the price increases they had over the years, it is not really enough to get anything comparable. But I am not complaining as it was a good gesture for them to do this.

 

[VirginiaLV]

If you are the original purchaser with receipt or in the system then you should be able to get the replacement value in gift cards or store credit. This would allow you to purchase at your leisure. Assume that a repair can't be done. I don't think anyone has had an empreinte piece repaired recently unless it just affected a detachable strap. If your store has a Repair Manager onsite they will be able to tell you right away.

Thank you.

 

[slang]

Just like to share my story for the recall, especially to fellow Canadians

I am from Toronto and received a call last week from Irving, TX. A lady left a message saying that she was calling from LV's customer service and that there is important information that she would like to discuss with me on a purchase I made back in 2013. She was able to tell me exactly when and where the purchase was made. I called back the number she left me and got to her direct voicemail box. She hasn't returned my call and it's been three days. So I called LV's 1-866 number and told them what happened. After a 7 minutes wait, they were able to connect me to someone to speak to me. It was for the Metis hobo that I purchased and she offered to either have it repaired or give me a credit for the last price of the bag before it was discontinued. I accepted the credit and will be going into the store to see if there's anything I like to exchange for. The credit is a little more than what I paid, but due to the price increases they had over the years, it is not really enough to get anything comparable. But I am not complaining as it was a good gesture for them to do this.

I'm from Toronto too. Last month I was told 3 bags I bought in 2013 (Pochette Metis, Metis Hobo and Fascinate) should all be brought in for evaluation. When I brought them in they told me there was no option for repair, just keep using them until I was ready to get something new or turn them in that day for a credit of the last selling price.
All 3 had gone up in price quite a bit and I came out ahead BUT I would have preferred if this never happened and I just kept my 3 bags. Regardless I was very happy with the customer service I received and LV standing behind their products even after 6 years of use.
GL deciding on your new bag!

 

[Bronzi522]

If you are the original purchaser with receipt or in the system then you should be able to get the replacement value in gift cards or store credit. This would allow you to purchase at your leisure. Assume that a repair can't be done. I don't think anyone has had an empreinte piece repaired recently unless it just affected a detachable strap. If your store has a Repair Manager onsite they will be able to tell you right away.

Yup. I got gift cards that I was warned if they got lost or stolen, I was S-O-L. I didn't want to rush.

 

[amarilvlover]

I finally went to my local LV and turned in the IKAT Neverfull from 2013. The store manager was nice enough to take the current market value into consideration and gave me $70 more than what I'd originally paid. People are pretty friendly where I live and the manager and CA I dealt with were just lovely. The CA said I didn't have to decide that day if I didn't find anything, absolutely no pressure. In the past, I sort of always ended up with bags that discontinued later on, so this time, I went with the safest bet-- a speedy 25b in DE! I also got a LV World bandeau to go with it... which I'd been eyeing online and is SOOOOO pretty in person!

 

[luvspurses]

I finally went to my local LV and turned in the IKAT Neverfull from 2013. The store manager was nice enough to take the current market value into consideration and gave me $70 more than what I'd originally paid. People are pretty friendly where I live and the manager and CA I dealt with were just lovely. The CA said I didn't have to decide that day if I didn't find anything, absolutely no pressure. In the past, I sort of always ended up with bags that discontinued later on, so this time, I went with the safest bet-- a speedy 25b in DE! I also got a LV World bandeau to go with it... which I'd been eyeing online and is SOOOOO pretty in person!

funny i just turned in my ikat nfs as well . sadly they were a sticky mess. btw nice choice on the speedy b 25. de i am carrying mine right now but i put the bandouliere mono/noir strap with it. i find those wider bandouliere straps really comfortable. i wish they were not so pricy but the speedy b de strap can dig into my shoulder crossbody after a while. glad you were able to get something nice in exchange for your ikat : )

 

[Yellow duckling]

thanks guys. So good to have it clarified. Its just frustrating when even the sales associates don't know this. How should I go about clarifying it? Should I ask to speak to their manager and look it up? Sometimes I just feel like they never believe the customer and I feel like a fool asking these things.

Truthful I've had issues with glazing with my 2015 PM. I had it re-glazed, but I was never happy with the stitching. Which he looked at thought was defective, then said its ok. Anyways, It just doesnt sit right to have a bag that's on a recall, and I'm not sure if I would rather put the money towards another item. But anyways, what do you guys recommend I do seeing as none of the CA in australia know anything about it?

So, did you end up speaking to the store manager and get it sorted out? I'm based in Australia too and wondering what to do here

 

[vinbenphon1]

So, did you end up speaking to the store manager and get it sorted out? I'm based in Australia too and wondering what to do here

Have you been to the store? Care to share what is going on?

 

[Meesh202]

funny i just turned in my ikat nfs as well . sadly they were a sticky mess. btw nice choice on the speedy b 25. de i am carrying mine right now but i put the bandouliere mono/noir strap with it. i find those wider bandouliere straps really comfortable. i wish they were not so pricy but the speedy b de strap can dig into my shoulder crossbody after a while. glad you were able to get something nice in exchange for your ikat : )

Sorry about your Ikats. They replaced the melting trim on mine a year or two ago. All fine now. They are so pretty.

 

[jehaga]

I am taking in my NN 14 bag today to the Fashion Island boutique for store credit. I hadn’t used the bag for years, and took it out last week to use and noticed that the handle was gross, but was “whatever, bad luck on me.” Then last Wednesday I got a call from Irving, Texas, and almost didn’t answer because of spam. But I did just for the heck of it. When the rep said he was calling from LV, my scam alert radar went off. I listened as he described in detail the purchase I’d made in 2014. I finally believed him when he said he would make an appointment for me for the store of my choice.
I still can’t get over the coincidental timing of this whole thing, with the call coming just a few days after I took the bag out. I even mused to DH, “Maybe there’s some built-in tracking device in the bag and they noticed movement after years of being dormant.” Yes, I tend toward paranoia and conspiracies.

 

[Angie4m]

I also received a message from customer service regarding my amethyst Speedy 30. I just spoke with a representative, he informed me that they are offering a credit in the amount of the current selling price of the bag or a free repair. I’m going to take it back to the Tyson’s Corner, VA location tomorrow. He said if I don’t find something that I like in that price range to hold onto the bag until I find something. Does this sound right?

I know that feeling. I held on to mines until I found something I was happy to replace it with and the reason, you only get a year to use a store credit so if there isn’t anything in 12 months you’ll end up getting something you don’t want anyway in order not to loose the money. I know my partner would have used the credit but still I didn’t want to be a bag down especially when it was a bag I used quite a lot.

Did you have the matching wallet? I did and that was also returned as it was getting a bit soft and sticky.

 

[VirginiaLV]

I know that feeling. I held on to mines until I found something I was happy to replace it with and the reason, you only get a year to use a store credit so if there isn’t anything in 12 months you’ll end up getting something you don’t want anyway in order not to loose the money. I know my partner would have used the credit but still I didn’t want to be a bag down especially when it was a bag I used quite a lot.

Did you have the matching wallet? I did and that was also returned as it was getting a bit soft and sticky.

I do have the wallet that I purchased in Paris in 2012. So far it is still in perfect condition.

 

[LV.NYC]

I called the 866 LV number to inquire about the kabuki line and could not confirm whether the collection is part of recall. My kabuki neverfull paint is tacky and starting to melt but I don’t know how to proceed. I feel silly bringing it in.