This is good to know thank you. I have an empreinte montaigne and it is melted in several areas but the problem is I bought it preloved - did you have to prove you bought it direct from LV? I don’t have the LV receipt from the original owner but wondering if it might be worth taking the bag into LV anyway?
Rumour re: Louis Vuitton Recall?
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This is good to know thank you. I have an empreinte montaigne and it is melted in several areas but the problem is I bought it preloved - did you have to prove you bought it direct from LV? I don’t have the LV receipt from the original owner but wondering if it might be worth taking the bag into LV anyway?
While I’m glad they replaced my bag and i really do love my new one, I’m irritated that the protocol does not seem to be the same across the board in all stores. He said that if they even offered credit (which they wouldn’t), it would be at the price I paid, not the current selling price, so they weren’t even offering that option. It doesn’t make any sense when I’ve read on here of multiple people getting a gift card to spend as they’d please. But then others who had the same experience I did. I wish it was the same no matter what store you took it to.
Like I said, I love my new bag, but it would have been nice to save that $400 for something else and tried my luck at getting another mono PM online.
I agree. I saw folks were getting current selling. Maybe this store had a sales target thus wanting the sale that day. I was first told I had to pick something in store, but then mentioned I hadn’t dreamed they would take my bag on the spot and offer credit, so I wanted options since what if the didn’t have anything I wanted? Then they offered credit.
At the end of the day, glad you got a new bag you adore! Wear it well!
I had all th original receipts. One item I had bought pre-loved but I also had the receipt for that so I’m not sure sorry. It’s definately worth a try though? They also gave me credit for the current selling price. It was a win win for me and I was very happy!
I received a voicemail message from customer service back in January but we were out of town so by the time we got home I had completely forgotten about it until I saw this thread just now. I do remember they mentioned something about "items purchased 2013-2014". I hope it's not too late to contact them.
I have a Montaigne gm in empreinte noir, bought in 2015. It is one of my favourite bags, but because I do have a lot of bags, it is not one of my most used bags.
I suddenly noticed this on the inside on top of one of the handles. After inspecting it, it looks like something is happening to the other hsndle too.. I wil bring it in to the only store in Norway. I already had it repaired once(shipped to France), because the zipper broke.
So what can I expect when I bring it in? Wll they ship it off to get repaired? Will they say it is normal wear and tear? Or will they say it is defect and give me a new bag or store credit? And if I get store credit, will it be for the price I paid for it in 2015 or for todays price?
I suddenly noticed this on the inside on top of one of the handles. After inspecting it, it looks like something is happening to the other hsndle too.. I wil bring it in to the only store in Norway. I already had it repaired once(shipped to France), because the zipper broke.
So what can I expect when I bring it in? Wll they ship it off to get repaired? Will they say it is normal wear and tear? Or will they say it is defect and give me a new bag or store credit? And if I get store credit, will it be for the price I paid for it in 2015 or for todays price?
Almost certainly it will be considered a defect (this item is part of the recall). If policies are the same as in the US, you will get store credit for the current price + tax or exchange for a new bag.
Thank for replying! I am so in love with this bag, that I think I want a new one if mine is considered defect.
I live far away from the only LV-store in Norway, so I guess I can only get a new one if they have it in store..
I bought my W tote (2013) and Soft Lockit MM Galet (2014) in Tokyo. I took the Soft Lockit in because the handles melted and ruined the bag. While I was at the store in NYC they pulled up my account in the system, saw the W bag and told me to bring. My bags weren't formally recalled but they flagged as defective in LV's system.
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Thanks to this thread and all the beautiful people here, yesterday I was able to exchange my beloved Greenwich, bought in 2015, due to future problems with glazing. It was actually just peeling a little bit on the strap. I never received a call from CS but I took it in store for advice and my wonderful SA deemed it defective on the spot and let me choose whatever item I liked from what they had in store at the moment for the same amount I paid in 2015 for the bag..
I picked up a pochette Felice in epi noir and a neonoe in DA with bluette trim. Amazing service!
Thank you all! [emoji119][emoji4]
I picked up a pochette Felice in epi noir and a neonoe in DA with bluette trim. Amazing service!
Thank you all! [emoji119][emoji4]
I posted a photo of my empreinte Montaigne with the glazing peeling off on one of the handles earlier.
Brought it to the only LV store in Norway today. After an SA inspected it, I was told that my bag was made after all the glazing issues were fixed.. I bought my bag in 2015. So the peeling was normal wear and tear according to the SA.. Had to pay to have the bag shipped off to France to change the handles ☹️☹️
Brought it to the only LV store in Norway today. After an SA inspected it, I was told that my bag was made after all the glazing issues were fixed.. I bought my bag in 2015. So the peeling was normal wear and tear according to the SA.. Had to pay to have the bag shipped off to France to change the handles ☹️☹️
I had a Felicie Empreinte from May 2017 with glazing issues. I went to LV, my CA deemed it defective, and I got another one. The inconsistency regarding defective items is ridiculous. I hope the bag is perfect when you receive it from repair. Good luck!