Rumour re: Louis Vuitton Recall?

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#843
kcousi said:
I was heavily impacted by these defects. I had 12 bags and 3 accessories that needed to be returned/exchanged. Now mind you I had 2 Soft Lockits already returned for store credit, one in 2017 and the other 3 weeks ago. I had no idea this was a larger issue. To be honest it was beyond stressful to have to wrangle all my bags and drive to my LV store. But luckily I had my SA there the entire time to look at new potential bags. I absolutely love Montaigne, but had such a bad taste in my mouth, I am now not the owner of any. I had 6 in total. Makes me very sad, but just couldn’t do it. After two visits and more then 4 hours, I am the proud owner of new bags, mainly Mahina. I still have credits that I need to use, which I am thinking Milla might be it.
But the process has been very draining to say the least, but in all it was a wonderful experience working with the SA I was most comfortable with. I am not one that likes attention, so luckily I was in a room by ourselves or in a corner of the store.

Attached are most of the bags, not included are the Soft Lockits. I actually returned two and have the other two getting repaired (2-3 month estimate)
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Wow [emoji50] you had to haul all those bags in [emoji50]
 
#845
pecknnibble said:
Do you happen to know if all Montaigne sizes are recalled? I have a 2015 black empreinte MM but I haven’t noticed any glazing issues yet. Also, I purchased it while on a trip to Rome so I’m not sure if that makes a difference in coverage (since I didn’t get a call from CS). TIA!
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It’s not really a Montaigne issue, it’s the glazing on the leather pieces. I just happen to have several Montaigne pieces, so I was really impacted.
 
#848
kcousi said:
I was heavily impacted by these defects. I had 12 bags and 3 accessories that needed to be returned/exchanged. Now mind you I had 2 Soft Lockits already returned for store credit, one in 2017 and the other 3 weeks ago. I had no idea this was a larger issue. To be honest it was beyond stressful to have to wrangle all my bags and drive to my LV store. But luckily I had my SA there the entire time to look at new potential bags. I absolutely love Montaigne, but had such a bad taste in my mouth, I am now not the owner of any. I had 6 in total. Makes me very sad, but just couldn’t do it. After two visits and more then 4 hours, I am the proud owner of new bags, mainly Mahina. I still have credits that I need to use, which I am thinking Milla might be it.
But the process has been very draining to say the least, but in all it was a wonderful experience working with the SA I was most comfortable with. I am not one that likes attention, so luckily I was in a room by ourselves or in a corner of the store.

Attached are most of the bags, not included are the Soft Lockits. I actually returned two and have the other two getting repaired (2-3 month estimate)
Click to expand...

I love love that blue indigo color.. what’s the name of it?
 
#849
lovecouture said:
Well, I want to thank you all for this thread. I am located in Canada, and have not heard anything about this “recall” for defective items, nor have I received any calls.

After reading through the thread, I remembered that I purchased my artsy in 2014 and my bagatelle in 2015. Both are monogram empreinte. So I called the CS number and was transferred to a specific department that is managing these issues. So a regular CS agent was not able to help.

The agent in the “special” department confirmed that there was a manufacturing issue with certain pieces made during 2013-2015 and that both my empreinte bags were eligible for 1) free repair 2) replacement/exchange 3) credit note.

I was also told that I would be given “today’s” value of my bag. I purchased the artsy when is cost 3100$ CAD, now it’s 4000$ CAD plus taxes. I was told by the CS agent that their bags do not depreciate and that they are aware of the fact that many peices that are affected by the defect have gone up in price since the original purchase date.

So I will be going to the store tomorrow to try out some bags.

Needless to say, if it wasn’t for this thread, I would have never known about this recall... so I am pissed. Why the inconsistencies? If LV has clear access to my account and can see what I have purchased, why didn’t I get a call???

So again, thank you all and I will keep you updated should there be any issues once I arrive in store with my “defective” bags.
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Just wanted to update you all, as I mentioned, I was given an appointment to bring in my 2 empreinte pieces on Saturday that just passed.

All SA were absolutely lovely and helpful. They confirmed exactly what I was told by customer service, that I can opt for a repair, replacement or credit. And I would be given today’s value of the bags.

We chose to trade the bagatelle for the V tote mm, and we got some money back.

As for the other bag... it is a galet colored artsy. The main reason I bought the bag is because I LOVED the color on the empreinte leather. So I would like to stay within the empreinte category, and within the taupe color range. So we are ordering a melie in Vison, and I will keep my artsy until I make a decision. But at this point, I think I may opt for a repair.
 
#851
I just posted on the Estrella recall thread - received the call today about the model purchased in 2015. My first call received and hopefully only one. I honestly don’t want to get a call about my PM.
 
#853
anyone hear anything about the Marais I have this strange spot where is almost looks melted but everything else about my bag is pristine....I don't carry it often so I have no idea why it is like this
 
#854
LVCoffeeAddict said:
Did they give you a cash refund or was it in store credit?

And, I love the color vision in the empreinte print. Ill also try to trade my empreinte artsy for something in Vision!
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They gave cash back becasue it was under 500$!

I can't wait to see the vison color in person, they did not have any items in store in the color and I'm waiting for my special order Melie in vison.
 
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#855
Is 2016 Bagatelle included in recall? I tried calling LV but they won't give me any information since I am not original purchaser. They said they can't provide which bags are on list and as I am not the original owner I don't have any options (?). They would need to talk to original owner to give options. Client Services was overall very rude about this all. Any help/advice is appreciated.
 
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