Rumour re: Louis Vuitton Recall?

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

Update:

I went to LV and they exchanged what I wanted exchanged (Montaigne GM Noir and Empreinte Leather Sarah Wallet) and even gave me store credit for the Montaigne GM exchange because the bag currently is priced at about $150 less than when I purchased it few years ago.

I received store credit for the Waikiki Cabas GM and the Ikat Neverful.

They did review my receipts and quickly examined the bags.
My SA was very nice - no issues. The Cabas Neverful was unused - he said I should keep it because it is going to be a rare bag in the future, but I'm in the process of getting rid of a bunch of bags from my collection and didn't want to keep it. Took about 30 minutes to complete paperwork and sign for the exchange & store credit.

Did you get the credit for the price you paid for for the Waikiki Cabas GM and the Ikat Neverful?
 
I haven't been posting here for years (ban island is serious business!)

But I randomly got the call and returned my beautiful but melting speedy 30 in emp today. I exchanged for another bag and was refunded the money left over instead of a credit which I was very thankful for. My SA said to consider my epi alma, epi cluny and de speedy as well because there are known problems with their glazing too. :sad:

Has there been a list of bags which are being inspected between 2013-2015? I bought a few more during this period and it's why I have been on ban island for so long.

I had another two appointments at Louis Vuitton at the recommendation of my SA. In my second appointment the SA immediately exchanged my Speedy 30 in DE due to glazing on the handles, and asked for me to return my Epi Alma. He didn't have an Alma strap, so I asked to come to a third appointment while he sourced the strap (didn't want to take an alma without a strap, and if I couldn't get the alma strap because it looks to be discontinued, I could then look for something else with a strap). I came to the third appointment, he forgot to source the strap and then said we aren't exchanging the Alma anymore though there are some defects in the handles from a bag I never used.

I made a complaint to management because of this and the inconsistencies I received (from not receiving receipts for exchanges, being told I would receive a refund and I didn't, not being told exactly what the LV policy is under Australia consumer law in regards to these defective bags though I asked to try and understand my position as a customer). Management called me and said "we don't need to exchange this bag anymore". I feel like I have been taken on a long and pointless journey. Why tell me one thing and do another? And why can't LV tell me why they changed their minds? And nothing else was addressed from my complaint.

The way I was treated is odd. I regret not taking the offer in the second appointment to exchange the alma without the strap. While I did take a break from tpf and buying bags in general, I'm definitely done with LV.

:tdown:
 
I had another two appointments at Louis Vuitton at the recommendation of my SA. In my second appointment the SA immediately exchanged my Speedy 30 in DE due to glazing on the handles, and asked for me to return my Epi Alma. He didn't have an Alma strap, so I asked to come to a third appointment while he sourced the strap (didn't want to take an alma without a strap, and if I couldn't get the alma strap because it looks to be discontinued, I could then look for something else with a strap). I came to the third appointment, he forgot to source the strap and then said we aren't exchanging the Alma anymore though there are some defects in the handles from a bag I never used.

I made a complaint to management because of this and the inconsistencies I received (from not receiving receipts for exchanges, being told I would receive a refund and I didn't, not being told exactly what the LV policy is under Australia consumer law in regards to these defective bags though I asked to try and understand my position as a customer). Management called me and said "we don't need to exchange this bag anymore". I feel like I have been taken on a long and pointless journey. Why tell me one thing and do another? And why can't LV tell me why they changed their minds? And nothing else was addressed from my complaint.

The way I was treated is odd. I regret not taking the offer in the second appointment to exchange the alma without the strap. While I did take a break from tpf and buying bags in general, I'm definitely done with LV.

:tdown:
Sounds like the SA made a mistake about the Alma. I've not heard of this bag being replaced. He should have at least apologised for mucking you around. Did you ask them to assess the bag and maybe replace the handles?
 
Last edited:
  • Like
Reactions: katie's mum
Did the policy of Louis vuitton really change after their computer update? I have a sofia coppola bag that was gifted to me with a long time ago. I had the receipt, bought on 2014. I saw dents and imprints of its strap’s glazing.. I countacted my SA and told me that I would need the original purchaser to bring it in or have the ID of the original purchaser...I am like what? She said it is because they have a new policy now...I am still scratching my head...it was given as a gift so I own that bag...
 
I have a sofia coppola bag that was gifted to me with a long time ago. I had the receipt, bought on 2014. I saw dents and imprints of its strap’s glazing.. I countacted my SA and told me that I would need the original purchaser to bring it in or have the ID of the original purchaser...I am like what? She said it is because they have a new policy now...I am still scratching my head...it was given as a gift so I own that bag...

Who is the receipt from, if not the original purchaser? A reselling site? Yes, it sounds accurate to LV's process. They do need to search the system and tie the bag to its original purchaser in order to get you a credit as the subsequent owner of that specific bag. Otherwise, LV would be on the line for endless returns of endless unverifiable bags, versus one-to-one matching of the faulty bag with its credit upon submission to LV. This isn't new policy.
 
Who is the receipt from, if not the original purchaser? A reselling site? Yes, it sounds accurate to LV's process. They do need to search the system and tie the bag to its original purchaser in order to get you a credit as the subsequent owner of that specific bag. Otherwise, LV would be on the line for endless returns of endless unverifiable bags, versus one-to-one matching of the faulty bag with its credit upon submission to LV. This isn't new policy.
The receipt is from Louis Vuitton at Sak’s Fifth Avenue in New York. It was ordered through phone by the purchaser who gifted me the bag...
 
The receipt is from Louis Vuitton at Sak’s Fifth Avenue in New York. It was ordered through phone by the purchaser who gifted me the bag...
Ah, so you know the purchaser. Then I think you're getting a runaround. They can track the purchase and should provide an exchange amount to be spent there at the time you bring in the bag, if it's a recalled bag.
 
Sounds like the SA made a mistake about the Alma. I've not heard of this bag being replaced. He should have at least apologised for mucking you around. Did you ask them to assess the bag and maybe replace the handles?

It's why I initially wondered if there was a list on bags recalled, considering all the bags mentioned in the first appointment by the SA. And then getting my Speedy in DE exchanged when it seems no one else did in this thread (doesn't seem to be on the "list"). SA said they could replace the handles but didn't know if the handles would be the same colour as the bag... so given my experience I no longer trust the verbal word of any SA associated with LV. Just wanted to post my experience and encourage anyone to take an offer immediately at the appointment in case SA change their minds.
 
The receipt is from Louis Vuitton at Sak’s Fifth Avenue in New York. It was ordered through phone by the purchaser who gifted me the bag...
Just give them the name of the person who purchased the bag....and that should be end of. Also, go to a stand alone store, not one that is in a department store. Stand your ground firmly and politely if they try that original purchaser rhetoric again. You are the owner of the bag. Good luck.
 
It's why I initially wondered if there was a list on bags recalled, considering all the bags mentioned in the first appointment by the SA. And then getting my Speedy in DE exchanged when it seems no one else did in this thread (doesn't seem to be on the "list"). SA said they could replace the handles but didn't know if the handles would be the same colour as the bag... so given my experience I no longer trust the verbal word of any SA associated with LV. Just wanted to post my experience and encourage anyone to take an offer immediately at the appointment in case SA change their minds.
As if you would want different colour handles, smh.
 
Depends on the store... I had a bag replaced at NM LV no questions asked. Then I realized I had a wallet also on the “recall list” and had two stores tell me that there was no such thing as a recall list and that it was simply wear and tear before a third store replaced it after sending pics of it for quality inspection. It was terribly annoying, but I’m glad in the end they stood behind their product.

Yes I’m also glad they replaced it for you!

I got the call today, they will do an exchange, I told them I would prefer another bag. So we’ll see. I’m waiting on the gorgeous bag that they showed me in the “book” of what’s coming next, but said no pictures! It’s a big version of the Steamer bag in mono with black leather. We’ll see what they say!
 
So I just had the call from CS, about my two bags the Retiro and Estrela both with black leather trim bought early 2015.
And I was given the choice to go into store and exchange for something else.
Both my bags are not showing any signs of damage and I would be hard pressed to lose the Retiro, but I might be bored with the Estrela now and after four years of use I can get a new bag!
 
Sounds like the SA made a mistake about the Alma. I've not heard of this bag being replaced. He should have at least apologised for mucking you around. Did you ask them to assess the bag and maybe replace the handles?
My SA and the manager have also mentioned my Alma several times but I haven't bothered with it... I'm wondering if there are some issues with Almas but nothing of the large scale yet.
 
  • Like
Reactions: vinbenphon1
My SA and the manager have also mentioned my Alma several times but I haven't bothered with it... I'm wondering if there are some issues with Almas but nothing of the large scale yet.
(Fingers in ears) :panic: I checked my Aztec Alma nothing so far, I would really hate to part with it, but it does have black handles so maybe they would just replace them if anything did happen. They did ask me to take in my Saint Germain, but no issue to speak of as it had rolled edges not glazing.
 
Discovered that the glazing on my artsy noir had melted onto the gold rings of the bag, my curieuse has smalls cracks along in the glazing and the glazing on both of my posie illustre charms have really softened. Such a bummer.

My audacieuse mm had cracked glazing and was repaired in 2014. No cracks yet but I can tell that the glazing is also just starting to soften.

Such a bummer because I really enjoy having these pieces in my collection and the newer styles dont thrill me quite the same.
 
Top