Rumour re: Louis Vuitton Recall?

[Zoezampalunga]

Did you take in a bag that has the glazing issue?

No. I brought it just to have an opinion .

 

[Tofusmom]

So I have an epi leather black neverfull from 2013 that has glazing issues with the glaze on the handles melting. I bought it into Louis Vuitton repair services but she didn’t mention anything to me about it being defective or recalled at all. She just sent it back to be repaired and waived my repair fee.

 

[frenchyo8]

It also looks like cracks by the stitching. Once it’s cracked, it’s non-repairable. These are known issues with this lovely but very problematic bag.

Oh no, that totally stinks!!

 

[EmmJay]

So I have an epi leather black neverfull from 2013 that has glazing issues with the glaze on the handles melting. I bought it into Louis Vuitton repair services but she didn’t mention anything to me about it being defective or recalled at all. She just sent it back to be repaired and waived my repair fee.

I had this same bag, color, and year and my CA advised me to bring it in bc it was on the recall list even though I had no issues with it.

 

[1Kellygirl]

WOW...this is just crazy about all of these bags having such issues. I feel that LV is being responsible and it sounds like they are not hassling their clients and trying to head off an uprising. I received a call several months ago and was asked if if had any problem with my SL in the quesch color. I had sold the bag so I didn’t know. As I read through this thread I feel I should pack my bags up and go have them checked out. I have leather bags only and in monogram I have a key cles, mini pouchette, and a long wallet with the flower zipper pull that I don’t recall the name. I have two artsy bags, Santa Monica in vernis, Alma in vernis from 2010, pebbled leather city steamer, SL from 2015,empreinte pouchette matis from Jan 2018 that I have never used, speedy 25 in the raisin color from 2 years ago that has not been used. I have a couple of small crossbody woc sized bags. I am concerned with the wallet because I feel that the pink trim or piping looks like it may not be as smooth as it should be. I’m just not familiar with canvas items. Do I just pack things up and have them checked out? It sounds like everyone has had a good experience with the few exceptions. I welcome all thoughts!! Thank you

 

[babyloove]

I just received a call about my Caissa clutch bought in 2015. They said it might be faulty. There's nothing wrong with my bag at the moment, I don't wear it a lot as I find the closure not practical for my liking. I need to decide what to do, the bag is beautiful so I"m not sure I want to part with it ...
I need to go to the store for a Rosalie coin purse (glazing issue) and my pallas bb noir with treated handles (corners issues) so I'll probably bring it in too. I'm hearbroken for the pallas bb, it's so beautiful.... But this is bound to happen with those corners ....

 

[frivofrugalista]

I'm in Italy aswell and although I didn't get a call I took my 2 Soft Lockits to my local LV last July because the glazing on the handles was sticky and cracked in places. They told me that it was a batch of defective bags and they could not be fixed, but they would give me either store credit or new bags for the same value as mine.

Here in Canada we don’t have a recall. I noticed the glazing on my Outremer SL was melting last July. I took it in and was offered a repair with no guarantee on the house or exchange for a new bag.
I asked for repair as I love that bag. 3 months later came back looking brand new: handles were completely replaced, along with new strap and clotchette. Was told they updated the glazing formula so I should be good. Super happy!

 

[duna]

^^^ You were lucky! I also said I wanted to keep the bags as Soft Lockits are no longer produced, but they said NO, we can't fix them, we have to take them back.....I was very disappointed!

 

[HelenaOfficial]

Oh no the glazing on my reverse Pochette Métis is peeling where it bends. [emoji31]

Has anyone had this re-glazed instead of exchanged?

Mine was like this


I took my metis reverse to my LV store. My local store sent it to LV Singapore to repair it free of charge since I bought it in Nov 2018. My SA told me that the inspection team said no need to exchange the bag, because it can be repair.
So now my bag is still being repaired.
Hope thats help.

 

[frenchyo8]

Mine was like this
View attachment 4361120 View attachment 4361121

I took my metis reverse to my LV store. My local store sent it to LV Singapore to repair it free of charge since I bought it in Nov 2018. My SA told me that the inspection team said no need to exchange the bag, because it can be repair.
So now my bag is still being repaired.
Hope thats help.

Yes thank you!

My fear is that mine has some cracking in the canvas, as someone pointed out from the pictures.


I’ll take her in and see what they say!

 

[thelittlestar]

My SA didn’t require a fine jewelry purchase but was strongly encouraging me to buy it. I declined and he respected my decision but it was odd.

I wonder if this is their latest push.
Last year they were pushing the perfume so heavily, this year I have not heard anything about it, maybe they have moved onto jewellery?

 

[ferrarix]

Hello everyone,
This is my first post but I am a long time reader. I thought my recent experience may help someone else.
I had a gorgeous Fascinante in empreinte leather in the infini color. I bought it preloved on ebay because when I decided I wanted it it was discontinued. It was in perfect unused condition except for some light scratching on the hardware. I bought it 2 years ago and used sparingly and would put it in it's dustbag in it's box in my closet. It stayed in perfect condition until I took it out last month to use. Sure enough the glazing had melted. I checked the date code to confirm what I was afraid of and sure enough it was made in 2013.
After exhaustive research on Purseforum and Youtube my daughter and I went to our closest boutique which is an hour away. I have bought Vuitton on line and in Europe but due to the distance I did not have an SA in that store.
Belal, the SA that helped us, could not have been more helpful, kind and patient. After I explained to him that I had the original receipt but it was not purchased new by me I had bought it preloved, he said it was not a problem but I had to exchange the bag that day for something else. If I wanted time to think about it it wouldn't be a problem but I would have to take my bag home and come back when I was ready to do the exchange. I also told him I had other SLG's that were in the time period in question but they were also preloved in discontinued styles and colors but did not have their original receipts and he said to bring them in and he will help me decide whether to keep them or exchange them. Belal could not have been more kind!
He took out bag after bag for me (my daughter and he both were leaning toward the PM in Empreinte because it was very similar to the Fascinante that I loved) but I finally decided on the Lockme BB in Noir. He looked up my account online did the exchange and that was that!
I am sorry for the length of the post but I know I was nervous bringing in a bag I did not buy myself from Vuitton. I thought someone else may be put at ease from my story if they too have a preloved bag with the glazing issue from 2013-2015.
Also thank you all for your intense knowledge and wonderful camaraderie on the Purseforum!

 

[lapdog19]

Thanks for the good advice here! I went to the store today and brought in 4 empreinte items, all from 2015. They checked them against my purchase history and recalled dates/items and inspected them.
Two items had obvious wear to the glazing and were exchanged on the spot (I just ordered the same 2 items, since I like them and I had to choose something that was currently available or take a gift card for later). My other two items have never been used so have no wear at all (and I live in a cold climate) but the SA told me that they are also likely recalled. One is a cles pouch in a discontinued color and the other is a long wallet in a discontinued style. She offered to do some more research to see if they are recalled and will let me know. I am happy to exchange them or to keep them, which ever they recommend. Excellent service overall.
My husband was sad when I got home, because I purchased one of the bags on a trip to Italy when I was 7 months pregnant with our son. He said, “I guess you are not very sentimental...” He is very “alpha”, but also very tender.
Anyway, yes it is sad to give up discontinued or LE items, or items with memories attached, but I view my leather goods as a beautiful way serve a utilitarian purpose.
I hope my experience is helpful to others. It was a very easy process, but be prepared mentally and practically (take out your personal items ahead of time, etc) to give your items up after presenting them for inspection.

LV did not inspect either of my items - they just gave me credit for them. They had no wear/tear at all, but were on the "list". 1-866-VUITTON can answer your question regarding whether your bag is on the "list". Use the prompt for making a purchase.

 

[lapdog19]

Hi everyone,
so I've been following this topic lately regarding a louis vuitton pochette metis recall. There's been mixed responses... and I'm not sure what to believe. I live in australia, and I just tried calling the customer hotline and they said they had no idea what I was talking about. How do I move on from there? Do I ask them to double check with the manager?

So far it seems a lot of it is from US, so I just wanted clarification from anyone who knows more about it. Also if there's any fellow australians that have brought this up with their SA and know much about it?

Just wanting some clarity regarding this if anyone can shed some light?

Don't know about Australia, but it's not purchases totally made in US, since one of my pieces was purchased in Paris.

 

[HawaiianGirl]

I received a call from LV and that was how I found out about issues with some of their bags made between 2013 - 2015. They weren't going to give me a list, but she knew exactly which bags I purchased during that period that would fall under this recall/defective category. She said that I would have two options: (1) Bring them in to my LV store and receive credit. (2) If the items are still available, exchange it for a brand new one.

The ones I have and will be taking to my LV:
*Montaigne GM (Noir)
*Matching Wallet - Monogram Empreinte Leather Noir - (Maybe a Sarah Style? Not sure if they still make these)
*Key Pouch (Monogram Empreinte leather, Noir)
*Article de Voyage Waikiki Cabas GM - Limited Edition
*Monogram Ikat Neverful GM Rose Velours

The glaze on the handles for the Ltd Edition Waikiki Cabas GM and the Monogram Ikate Neverful - the glazing on these are definitely sticky now. The shoulder stramps for the Ikate Neverful almost stuck to the inside if the fabric lining. That is not normal. I've checked my other neverful bags and the glazings for those are not sticky. When I tried adjusting the little sliders on the side strings they were stuck to the strings and had to pull HARD to unstick it - so I'm getting a store credit (they no longer manufacture these so no other option)

I am bringing in my Monogram Empreinte Leather Noir Wallet that was purchased at the same time but I'm not sure if that one is on their recall/exchange list. I don't know if any defective dye or glaze was used for this wallet - but I will see if they need to be taken back. I don't see one listed on LV's US site - maybe they no longer manufacture them.

The Key Pouch (Empreinte leather Noir) - I don't remember when I bought this one, but I will have them take a look to see.

I love my Motaigne GM Noir - so I'm getting this one replaced for a new one instead of receiving store credit. They even asked if I would like to exchange it for the newer Marine Rouge Montaigne when I went to talk to my SA the other day. I looked at it, I think the Marine Rouge one (Dark Navy with Red trims and lining) would be better for casual, whereas the Noir, I think I would be able to use casual and for formal outings - so I'll get the Noir.