Rumour re: Louis Vuitton Recall?

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#796
jellyv said:
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Sorry for the confusion. I love and respect LV Customer Service. The whole thing just seems strange to me since 1 week before I received "the call" to bring my bags in for replacement, I had a bit of an argument with a SA at a store, as the handles on my Empr Luminess bag needed replacement for the 3rd time in 2 years. They said they were going to charge me $240 for this repair. Previously, they had repaired them for free. They said "wear and tear" on this very expensive bag. I had no choice but to send it in. Then I got the call saying they wanted to replace my 2 items that are NOT defective for free ($4000 worth). Just seems crazy to me. Regardless, all ended up great. Got some super new items --- and those replacement handles on the original bag just came back yesterday and they decided not to charge me the $240 after all. Great outcome - happy customer!
 
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#798
lapdog19 said:
LV did not inspect either of my items - they just gave me credit for them. They had no wear/tear at all, but were on the "list". 1-866-VUITTON can answer your question regarding whether your bag is on the "list". Use the prompt for making a purchase.
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Thank you, I actually called the number first and they told me there were no recalled items or items with issues. I called back to see if there would be a different answer, since it seems messages had varied, but they said the same thing. In person, they exchanged the items immediately and called me the next day to bring back 2 more items. Going to the store is definitely best.
 
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#799
Update:

I went to LV and they exchanged what I wanted exchanged (Montaigne GM Noir and Empreinte Leather Sarah Wallet) and even gave me store credit for the Montaigne GM exchange because the bag currently is priced at about $150 less than when I purchased it few years ago.

I received store credit for the Waikiki Cabas GM and the Ikat Neverful.

They did review my receipts and quickly examined the bags.
My SA was very nice - no issues. The Cabas Neverful was unused - he said I should keep it because it is going to be a rare bag in the future, but I'm in the process of getting rid of a bunch of bags from my collection and didn't want to keep it. Took about 30 minutes to complete paperwork and sign for the exchange & store credit.
 
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#800
HawaiianGirl said:
Update:

I went to LV and they exchanged what I wanted exchanged (Montaigne GM Noir and Empreinte Leather Sarah Wallet) and even gave me store credit for the Montaigne GM exchange because the bag currently is priced at about $150 less than when I purchased it few years ago.

I received store credit for the Waikiki Cabas GM and the Ikat Neverful.

They did review my receipts and quickly examined the bags.
My SA was very nice - no issues. The Cabas Neverful was unused - he said I should keep it because it is going to be a rare bag in the future, but I'm in the process of getting rid of a bunch of bags from my collection and didn't want to keep it. Took about 30 minutes to complete paperwork and sign for the exchange & store credit.
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Very nice.
 
#801
I have one empriente cles in Terre with glazing that has all of a sudden been denting very easily. I hope they can reglaze it. My mom bought it in Paris for me and it has sentimental value.
 
#802
I took my Reverse Pochette Métis to LV yesterday, they are going to “send it out for inspection”. Why???? This bag has cracks in the canvas and glazing coming off, and it’s a well “known issue”. Why are they torturing me?!

Even when I was at the store they were all commenting on how often I’m there and how many bags I have, that I’m “obsessed”. So why not just take care of it. Either offer an exchange or a repair!

Here’s the pic again:

IMG_6412.JPG
 
#803
frenchyo8 said:
I took my Reverse Pochette Métis to LV yesterday, they are going to “send it out for inspection”. Why???? This bag has cracks in the canvas and glazing coming off, and it’s a well “known issue”. Why are they torturing me?!

Even when I was at the store they were all commenting on how often I’m there and how many bags I have, that I’m “obsessed”. So why not just take care of it. Either offer an exchange or a repair!

Here’s the pic again:

View attachment 4364895
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Perhaps, that is the protocol they have been advised to follow due to the numerous issues with this bag. Although it’s an inconvenience for you, I am sure that they will resolve this issue in your best interest.
 
#804
EmmJay said:
Perhaps, that is the protocol they have been advised to follow due to the numerous issues with this bag. Although it’s an inconvenience for you, I am sure that they will resolve this issue in your best interest.
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Thank you, I think I was just having a bad day and acting like a bit of a Diva. Luckily I was able to vent here and not saying anything to the folks at LV!
 
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#805
frenchyo8 said:
I took my Reverse Pochette Métis to LV yesterday, they are going to “send it out for inspection”. Why???? This bag has cracks in the canvas and glazing coming off, and it’s a well “known issue”. Why are they torturing me?!

Even when I was at the store they were all commenting on how often I’m there and how many bags I have, that I’m “obsessed”. So why not just take care of it. Either offer an exchange or a repair!

Here’s the pic again:

View attachment 4364895
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Depends on the store... I had a bag replaced at NM LV no questions asked. Then I realized I had a wallet also on the “recall list” and had two stores tell me that there was no such thing as a recall list and that it was simply wear and tear before a third store replaced it after sending pics of it for quality inspection. It was terribly annoying, but I’m glad in the end they stood behind their product.
 
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#808
I found this thread because I have a Pochette Métis that was made in March 2015 (I bought shortly after that), and I decided to finally check it for issues after reading other posts and unfortunately, it looks like I’ve got some issues. I haven’t been contacted by the store, but I’m wondering if you would keep this. It’s MIF and it really doesn’t bother me that much, I just worry about 1) being able to even get a new one, 2) not being able to get another MIF one (I’m in the US), and 3) it getting worse.

Decisions, decisions....
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#809
Hello, I am curious to see if anyone can tell me besides the obvious cracking in the glazing how does the melted glazing looks like. With all this PM talk I recalled that my
Mom owns one and I went to see it last time I was with her. It looks ok overall but then again she doesn’t really use her LV bags a lot. But what I noticed was extra shiny parts on the canvas on the sides of the bag, like if there was oil on it (there wasn’t any oil but that’s how I looked!) her bag was dated 36 week of 2016 made in USA. Should she take her bag in?
 
#810
ferrarix said:
Hello everyone,
This is my first post but I am a long time reader. I thought my recent experience may help someone else.
I had a gorgeous Fascinante in empreinte leather in the infini color. I bought it preloved on ebay because when I decided I wanted it it was discontinued. It was in perfect unused condition except for some light scratching on the hardware. I bought it 2 years ago and used sparingly and would put it in it's dustbag in it's box in my closet. It stayed in perfect condition until I took it out last month to use. Sure enough the glazing had melted. I checked the date code to confirm what I was afraid of and sure enough it was made in 2013.
After exhaustive research on Purseforum and Youtube my daughter and I went to our closest boutique which is an hour away. I have bought Vuitton on line and in Europe but due to the distance I did not have an SA in that store.
Belal, the SA that helped us, could not have been more helpful, kind and patient. After I explained to him that I had the original receipt but it was not purchased new by me I had bought it preloved, he said it was not a problem but I had to exchange the bag that day for something else. If I wanted time to think about it it wouldn't be a problem but I would have to take my bag home and come back when I was ready to do the exchange. I also told him I had other SLG's that were in the time period in question but they were also preloved in discontinued styles and colors but did not have their original receipts and he said to bring them in and he will help me decide whether to keep them or exchange them. Belal could not have been more kind!
He took out bag after bag for me (my daughter and he both were leaning toward the PM in Empreinte because it was very similar to the Fascinante that I loved) but I finally decided on the Lockme BB in Noir. He looked up my account online did the exchange and that was that!
I am sorry for the length of the post but I know I was nervous bringing in a bag I did not buy myself from Vuitton. I thought someone else may be put at ease from my story if they too have a preloved bag with the glazing issue from 2013-2015.
Also thank you all for your intense knowledge and wonderful camaraderie on the Purseforum!
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Is he in short hills? I have worked with him before he found me my Métis. He’s a doll:)
 
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