Rumour re: Louis Vuitton Recall?

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#826
Well, I want to thank you all for this thread. I am located in Canada, and have not heard anything about this “recall” for defective items, nor have I received any calls.

After reading through the thread, I remembered that I purchased my artsy in 2014 and my bagatelle in 2015. Both are monogram empreinte. So I called the CS number and was transferred to a specific department that is managing these issues. So a regular CS agent was not able to help.

The agent in the “special” department confirmed that there was a manufacturing issue with certain pieces made during 2013-2015 and that both my empreinte bags were eligible for 1) free repair 2) replacement/exchange 3) credit note.

I was also told that I would be given “today’s” value of my bag. I purchased the artsy when is cost 3100$ CAD, now it’s 4000$ CAD plus taxes. I was told by the CS agent that their bags do not depreciate and that they are aware of the fact that many peices that are affected by the defect have gone up in price since the original purchase date.

So I will be going to the store tomorrow to try out some bags.

Needless to say, if it wasn’t for this thread, I would have never known about this recall... so I am pissed. Why the inconsistencies? If LV has clear access to my account and can see what I have purchased, why didn’t I get a call???

So again, thank you all and I will keep you updated should there be any issues once I arrive in store with my “defective” bags.
 
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#827
lovecouture said:
Well, I want to thank you all for this thread. I am located in Canada, and have not heard anything about this “recall” for defective items, nor have I received any calls.

After reading through the thread, I remembered that I purchased my artsy in 2014 and my bagatelle in 2015. Both are monogram empreinte. So I called the CS number and was transferred to a specific department that is managing these issues. So a regular CS agent was not able to help.

The agent in the “special” department confirmed that there was a manufacturing issue with certain pieces made during 2013-2015 and that both my empreinte bags were eligible for 1) free repair 2) replacement/exchange 3) credit note.

I was also told that I would be given “today’s” value of my bag. I purchased the artsy when is cost 3100$ CAD, now it’s 4000$ CAD plus taxes. I was told by the CS agent that their bags do not depreciate and that they are aware of the fact that many peices that are affected by the defect have gone up in price since the original purchase date.

So I will be going to the store tomorrow to try out some bags.

Needless to say, if it wasn’t for this thread, I would have never known about this recall... so I am pissed. Why the inconsistencies? If LV has clear access to my account and can see what I have purchased, why didn’t I get a call???

So again, thank you all and I will keep you updated should there be any issues once I arrive in store with my “defective” bags.
Click to expand...

As mentioned before, given the number of customers effected by recall, they probably just didn’t get to you yet. I’d be quite pleased given that they are offering you current value. That’s fabulous. Happy shopping.
 
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#828
lovecouture said:
Well, I want to thank you all for this thread. I am located in Canada, and have not heard anything about this “recall” for defective items, nor have I received any calls.

After reading through the thread, I remembered that I purchased my artsy in 2014 and my bagatelle in 2015. Both are monogram empreinte. So I called the CS number and was transferred to a specific department that is managing these issues. So a regular CS agent was not able to help.

The agent in the “special” department confirmed that there was a manufacturing issue with certain pieces made during 2013-2015 and that both my empreinte bags were eligible for 1) free repair 2) replacement/exchange 3) credit note.

I was also told that I would be given “today’s” value of my bag. I purchased the artsy when is cost 3100$ CAD, now it’s 4000$ CAD plus taxes. I was told by the CS agent that their bags do not depreciate and that they are aware of the fact that many peices that are affected by the defect have gone up in price since the original purchase date.

So I will be going to the store tomorrow to try out some bags.

Needless to say, if it wasn’t for this thread, I would have never known about this recall... so I am pissed. Why the inconsistencies? If LV has clear access to my account and can see what I have purchased, why didn’t I get a call???

So again, thank you all and I will keep you updated should there be any issues once I arrive in store with my “defective” bags.
Click to expand...
They would have called at some point.

The list of clients is massive.

I also had Multiple profiles that Inhave tried to have merged for years.... and they found me.

I know someone that has the same item I did that was on list and she has t got the call yet....
 
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#829
lovecouture said:
Well, I want to thank you all for this thread. I am located in Canada, and have not heard anything about this “recall” for defective items, nor have I received any calls.

After reading through the thread, I remembered that I purchased my artsy in 2014 and my bagatelle in 2015. Both are monogram empreinte. So I called the CS number and was transferred to a specific department that is managing these issues. So a regular CS agent was not able to help.

The agent in the “special” department confirmed that there was a manufacturing issue with certain pieces made during 2013-2015 and that both my empreinte bags were eligible for 1) free repair 2) replacement/exchange 3) credit note.

I was also told that I would be given “today’s” value of my bag. I purchased the artsy when is cost 3100$ CAD, now it’s 4000$ CAD plus taxes. I was told by the CS agent that their bags do not depreciate and that they are aware of the fact that many peices that are affected by the defect have gone up in price since the original purchase date.

So I will be going to the store tomorrow to try out some bags.

Needless to say, if it wasn’t for this thread, I would have never known about this recall... so I am pissed. Why the inconsistencies? If LV has clear access to my account and can see what I have purchased, why didn’t I get a call???

So again, thank you all and I will keep you updated should there be any issues once I arrive in store with my “defective” bags.
Click to expand...

I learned from this forum as well, so really blessed to have accidentally saw it, while looking on Cartier forum. I called the 800#, got a CS, who also transferred me to same “special group”. I was told my Soft Lockit was not affected that is why I had not been contacted. Nevertheless, I took the bag out to look at it, and saw glazing on handles were sticky AND dented like melting. Posted pics here and lovely ladies said, yup that’s the issue. I took to local boutique simp,yshowing them issue, not mentioning recall and 10 min later they offered me fill credit for 5 year old bag. I can’t complain about LV service. Chanel would have never and at those prices......
 
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#830
Newbie posting.

I have several LV pieces mostly Epi (my favorite) but a couple of monogram pieces as well. I noticed that the handles on my Epi Alma were becoming "tacky" but I didn't think much of it until I got to LV this past weekend and noticed black "glue" all over the handles. My husband and I took it to LV at our Hotel (Encore) and showed it to a lovely salesperson who immediately told me that this bag has been having problems and that I could either get store credit or a new bag. It took me all of 5 minutes to choose an Epi Neo Noe in Coquelicot/Blueberry.

Amazing customer service.
 
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#831
lovecouture said:
Well, I want to thank you all for this thread. I am located in Canada, and have not heard anything about this “recall” for defective items, nor have I received any calls.

After reading through the thread, I remembered that I purchased my artsy in 2014 and my bagatelle in 2015. Both are monogram empreinte. So I called the CS number and was transferred to a specific department that is managing these issues. So a regular CS agent was not able to help.

The agent in the “special” department confirmed that there was a manufacturing issue with certain pieces made during 2013-2015 and that both my empreinte bags were eligible for 1) free repair 2) replacement/exchange 3) credit note.

I was also told that I would be given “today’s” value of my bag. I purchased the artsy when is cost 3100$ CAD, now it’s 4000$ CAD plus taxes. I was told by the CS agent that their bags do not depreciate and that they are aware of the fact that many peices that are affected by the defect have gone up in price since the original purchase date.

So I will be going to the store tomorrow to try out some bags.

Needless to say, if it wasn’t for this thread, I would have never known about this recall... so I am pissed. Why the inconsistencies? If LV has clear access to my account and can see what I have purchased, why didn’t I get a call???

So again, thank you all and I will keep you updated should there be any issues once I arrive in store with my “defective” bags.
Click to expand...
Artsy is included in this recall? I thought this bag doesn’t have glazing? I got my mom one years back which is why I ask. If it is included in the recall, I should check hers.
 
#832
Lifeoftheparty said:
Newbie posting.

I have several LV pieces mostly Epi (my favorite) but a couple of monogram pieces as well. I noticed that the handles on my Epi Alma were becoming "tacky" but I didn't think much of it until I got to LV this past weekend and noticed black "glue" all over the handles. My husband and I took it to LV at our Hotel (Encore) and showed it to a lovely salesperson who immediately told me that this bag has been having problems and that I could either get store credit or a new bag. It took me all of 5 minutes to choose an Epi Neo Noe in Coquelicot/Blueberry.

Amazing customer service.
Click to expand...
That’s awesome! What year was your Alma from? N what color was it?
 
#833
So glad to have seen this!

I just got my Turillion leather alma exchanged for a new bag, the glazing was sticky and out of shape sort a speak

My SA immediately told me and asked me to exchange for a new bag at face value of what I paid for the bag, I happen to carry the bag that day

I love LV, their service is the beat imo

My lovely SAs never fails me!
 
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#834
viewwing said:
That’s awesome! What year was your Alma from? N what color was it?
Click to expand...
It was from 2013 and the color was Sunrise. I was so in love with that purse as it was given to me on Mother's Day by my husband and sons. I was going to hold on to it but I just couldn't get over the tacky glaze that was getting all over the purse and my clothes (when I wore it with strap). It was a mess.
 
#835
Prettyvogue said:
Artsy is included in this recall? I thought this bag doesn’t have glazing? I got my mom one years back which is why I ask. If it is included in the recall, I should check hers.
Click to expand...

Mine still looks brand new, so no issues.... But they said that there could be an issue once the bag gets more use. since it was manufactured during 2013-2015, they said that they would include it in the recall.
 
#837
I was heavily impacted by these defects. I had 12 bags and 3 accessories that needed to be returned/exchanged. Now mind you I had 2 Soft Lockits already returned for store credit, one in 2017 and the other 3 weeks ago. I had no idea this was a larger issue. To be honest it was beyond stressful to have to wrangle all my bags and drive to my LV store. But luckily I had my SA there the entire time to look at new potential bags. I absolutely love Montaigne, but had such a bad taste in my mouth, I am now not the owner of any. I had 6 in total. Makes me very sad, but just couldn’t do it. After two visits and more then 4 hours, I am the proud owner of new bags, mainly Mahina. I still have credits that I need to use, which I am thinking Milla might be it.
But the process has been very draining to say the least, but in all it was a wonderful experience working with the SA I was most comfortable with. I am not one that likes attention, so luckily I was in a room by ourselves or in a corner of the store.

Attached are most of the bags, not included are the Soft Lockits. I actually returned two and have the other two getting repaired (2-3 month estimate)
 

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#839
kcousi said:
I was heavily impacted by these defects. I had 12 bags and 3 accessories that needed to be returned/exchanged. Now mind you I had 2 Soft Lockits already returned for store credit, one in 2017 and the other 3 weeks ago. I had no idea this was a larger issue. To be honest it was beyond stressful to have to wrangle all my bags and drive to my LV store. But luckily I had my SA there the entire time to look at new potential bags. I absolutely love Montaigne, but had such a bad taste in my mouth, I am now not the owner of any. I had 6 in total. Makes me very sad, but just couldn’t do it. After two visits and more then 4 hours, I am the proud owner of new bags, mainly Mahina. I still have credits that I need to use, which I am thinking Milla might be it.
But the process has been very draining to say the least, but in all it was a wonderful experience working with the SA I was most comfortable with. I am not one that likes attention, so luckily I was in a room by ourselves or in a corner of the store.

Attached are most of the bags, not included are the Soft Lockits. I actually returned two and have the other two getting repaired (2-3 month estimate)
Click to expand...

Do you happen to know if all Montaigne sizes are recalled? I have a 2015 black empreinte MM but I haven’t noticed any glazing issues yet. Also, I purchased it while on a trip to Rome so I’m not sure if that makes a difference in coverage (since I didn’t get a call from CS). TIA!
 
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