Rumour re: Louis Vuitton Recall?
- Thread starter jejunity
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Yes but all manufacturers have a "spoiled goods" account and LVs is going to be pretty high for awhile, I wonder if we'll see it on their financial statements via foot note.
I was questioning lapdog's questioning of the "excellent customer service" and implying that something else is going on. Totally opaque to me.
I’m sure that they noticed an increase in sales given that some of their customers probably ended up buying more expensive items than what was actually exchanged. This definitely happened in my case. [emoji44][emoji31]
We’ll never know because LVMH doesn’t report individual brand sales. It reports as a group.
If Louis Vuitton is exchanging these bags, it’s definitely in their long-term financial interest. Knowing that the goods produced are sold 8 times what they cost to manufacture and distribute, the loss is minimal compared to the goodwill it creates for its customers.
I have a Pochette Metis purchased in December 2015, made at the end of 2015. I happened to notice two cracks on the canvas - they are both on the inside at the base of the flap where it attaches to the main body of the bag. Called CS and they said my bag may be part of the affected batch of items and asked me to visit my local store.
I did that today and the SA told me this is normal wear and tear that will happen to ‘OLD’ bags - bear in mind it’s just over 3 years old and I’ve really babied the bag and used it sparingly. To me this is a clear defect which she did not want to recognise. She suggested replacing the flap and they would have charged 300+ euros for that, which I turned down, appalled. She claimed that I’m not on the call list and my bag is fine, which clearly isn’t the case.
Interestingly the SA also said LV considers the lifetime of a bag to be no more than 1,5-2 years now.. What a joke!
Any advice here or any similar issues/experiences?
I did that today and the SA told me this is normal wear and tear that will happen to ‘OLD’ bags - bear in mind it’s just over 3 years old and I’ve really babied the bag and used it sparingly. To me this is a clear defect which she did not want to recognise. She suggested replacing the flap and they would have charged 300+ euros for that, which I turned down, appalled. She claimed that I’m not on the call list and my bag is fine, which clearly isn’t the case.
Interestingly the SA also said LV considers the lifetime of a bag to be no more than 1,5-2 years now.. What a joke!
Any advice here or any similar issues/experiences?
wow - i am shocked. cracking canvas is now "normal wear and tear?" - i can see in maybe 20+ years... heck even 10, but a 2,000k bag should have a life span of more than 1.5-2 years?
Is there another store nearby that you can try?
I could see canvas cracking from the fold of a bag but to me this is a design defect. About 30 years ago I bought a Chantilly GM and it eventually developed a small crack in the fold and on the inside on one side of the purse. I didn’t even think to take it to LV. Because my friend used some special glue and edgecoat and made a quick repair and. Never had a problem with it again.
LV needs to address this problem for you. Perhaps a manager is the person you need to talk to.
LV needs to address this problem for you. Perhaps a manager is the person you need to talk to.
SEC requires large companies to break out components in the Footnotes, unless immaterial-
I m not an expert on the matter but I know that every quarter reports analysts mentions that LVMH doesn’t report individual brands. Maybe it’s because it’s traded on the CAC 40, outside the SEC’s jurisdiction?
I called LV about the recall list. She told me I can bring my bag to my local store for inspection but said she wasn’t aware of s list. I don’t believe it but think they are trying to keep this under wraps. What are my options? I purchased a Neverful in 2014 or 2015
As far as I know, the NF in canvas is not part of the list. What’s wrong with your bag?