Rumour re: Louis Vuitton Recall?

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#725
IT IS TRUE!! Today, I got a call this morning (2-21-19) from LV arranging an appointment for me to take in to the local Texas store 2 pieces (1 purse and 1 wallet) purchased in 2013. I was immediately skeptical and asked what pieces. They described the 2 specific pieces and the stores where purchased (Hawaii - and Paris). They said the edges were fraying and when coming in contact with humidity, they were becoming "sticky and tacky". The pieces were Lumineuse (discontinued). They will give me the value of the 2 pieces last selling price to use in the store for whatever I want. I was still skeptical and called the phone number on the back of my receipt back 4 hours later and they confirmed it all! WOW! What amazing customer service!!!!
 
  • Like
Reactions: sachina, Bronzi522, frenchyo8 and 1 other person
#727
S_scofielf said:
Hey guys!
Just wanted to update you on my previous concern about my 2 W totes.
I called CS (Australia) in the morning in which they denied any knowledge or such recall.
The handles were melted and I couldn’t use it either way so I took it in store that afternoon hoping to atleast have a repair.

When I got there it just so happened an SA that I had purchased a kabuki petite Malle and a clunny Bb from was just walking up to the entrance. She instantly offered to help me when I told her I have some bags with glazing issues.
As mentioned previously I don’t have the receipt and was purchased overseas so I dont remember leaving my details down at the time (2014).
They tried to check for my name, email, phone number but no record. However because one of the W totes had actually been repaired before, they were able to find that in my account which was a form of verification. The SA left for awhile and when she came back she said she had to talk to her manager for a long time and told her I was a regular client in which she had agreed to give me a store credit out of good will. They valued it at 6.2k each which was a shocking 12k to spend. However they said because I did not have a proof of purchase I must use the store credit today rather than taking it home.

Honestly at this point I was so happy and satisfied with the outcome they had offered but I was also having anxiety and brainstorming was I wanted.

So the exciting news I’d like to share is what I ended up getting. to all the Louis lovers here!

I took home the monogram petite boite chapeau (also known as hat box) , Bandouliere shoulder strap (monogram one side and red leather on the other) and...

I also asked for a reverse monogram pochette metis. The SA went to the back to see if there was any stock and she returned with the last one in store. However she stated I must purchase a fine jewellery if I wanted to take the bag home.
I’m not sure if that’s really a thing they do, or it was an incentive they had for SA’s and she was just trying the push sales.
I still took home a gorgeous fine jewellery ring along with the pochette Métis.

Paid $190 on top and left a very very happy and lucky lady !
Click to expand...
snibor said:
Ya with Hermès. This is BS and I don’t like it.
Click to expand...

I bought one of my pieces that was specifically re-called in Paris France - and I live in Texas. The CS agent at LV today told me if your bag is part of this re-call, no sales receipt is required. They (LV) should have all your purchases on their computer system. My purse and wallet were purchased in 2013. Head to LV this weekend for replacements for free. Will let you know if I have problems. PS - Making someone buy jewelry in order to make a legitimate return is bogus. Report the store unless you are happy like this person.
 
  • Like
Reactions: p3b, fitofrage and snibor
#729
vinbenphon1 said:
You say your concerned it will begin to have issues. Is there actually anything wrong with your bag?
Click to expand...
There is absolutely a "recall" but they don't call it that. They just say if you are on their list for bags purchased "around" 2013, they will honor a full exchange in the store. I talked to 3 different people at LV on the phone TODAY (2-21-19) and they all acknowledge all I have to do is bring the bags to the store. They made an appointment for me at my local store. No receipt necessary. No damage necessary. I love the bag but am happy about getting an updated bag and wallet - you never know when these bags can show that specific type of wear/tear they are concerned about.
 
  • Like
Reactions: sachina and Bronzi522
#731
lapdog19 said:
There is absolutely a "recall" but they don't call it that. They just say if you are on their list for bags purchased "around" 2013, they will honor a full exchange in the store. I talked to 3 different people at LV on the phone TODAY (2-21-19) and they all acknowledge all I have to do is bring the bags to the store. They made an appointment for me at my local store. No receipt necessary. No damage necessary. I love the bag but am happy about getting an updated bag and wallet - you never know when these bags can show that specific type of wear/tear they are concerned about.
Click to expand...
Have you actually read this whole thread? I am well Informed about this issue. The person I was replying to, said their bag was late 2015, which is on the cusp of when the glazing was rectified. Thus, their bag may not be "affected" according to LV's records. So they will need to go to the store.
 
Last edited:
  • Like
Reactions: Butterlite and frivofrugalista
#733
I have a 2013 Speedy Bandouliere in Damier Ebene that has sticky handles. The rest of the bag feels fine, but the handles are the only place on the bag with any glazing. Couldn't they just change out the handles in a situation like mine?
 
#734
gemlover said:
I have a 2013 Speedy Bandouliere in Damier Ebene that has sticky handles. The rest of the bag feels fine, but the handles are the only place on the bag with any glazing. Couldn't they just change out the handles in a situation like mine?
Click to expand...
Hi! You can take it to the LV store and ask them! I saw someone post with a Lockit bag she asked them to re-glazed instead of returning the bag! Good luck!!
 
  • Like
Reactions: gemlover
You must log in or register to reply here.
Top