Called CS regarding my Emprente Clay purchased 2016. They told me everything on my list of purchase is not on recall except for the Retiro NM from 2015. The question is how come they never contacted me? Went to the store and they giave me store credit.
Rumour re: Louis Vuitton Recall?
- Thread starter jejunity
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I was never contacted either and knew nothing about the Retiro NM recall until I read it on here. I called CS and was transferred to the store I'd purchased it from who told me that mine was part of the recall and helped me exchange for something else. I did have to pay to ship it to the store, but was not charged for overnight shipment of the new one. I was completely blown away, in a good way, with how they handled this, once I'd reached out to them. I'm not sure how others were contacted but I've had an email address change since that purchase so maybe that's why...
I talked to client services today. Infini empreinte curiese wallet and the infamous Ikat neverfull are the problem items. 2014-2015 purchases.
Do we have a list as people are getting these calls where we can just scan for items we may own? I was told by client services if you were gifted an item they won’t tell you if it has a recall or a problem. They’re only reaching out to whoever is shown as the original purchaser.
fyi: I own multiple ikats. three of my four had the repairs done within the last year. Client services did not see anything other than the one they were calling me about and had no record of the repairs even though I have the slip from the store? I thought that was a little strange.....
All items were purchased and I have the receipts to prove it but they can’t seem to locate it the history?
Do we have a list as people are getting these calls where we can just scan for items we may own? I was told by client services if you were gifted an item they won’t tell you if it has a recall or a problem. They’re only reaching out to whoever is shown as the original purchaser.
fyi: I own multiple ikats. three of my four had the repairs done within the last year. Client services did not see anything other than the one they were calling me about and had no record of the repairs even though I have the slip from the store? I thought that was a little strange.....
All items were purchased and I have the receipts to prove it but they can’t seem to locate it the history?
Really this is a store-helping-you-out kind of thing, not Client Services. An SA will dig further and will do the remedying necessary.
You can use the Search function on this thread to find bags and SLGs talked about for the recall.
I don't think it's reasonable to get upset at Louis Vuitton for not getting a call yet. They are still contacting people now as far as we know. This is affecting millions of customers. If you are made aware of this "recall" by reading this thread, simply head over to the store with your potentially affected item.
Actually, I am happy with the end result as I wasn’t using my Retiro for the last two years, just that I won’t know about the recall if not for TPF.
Soft Lockit seems to be one of them as well. I checked mine from 2014 as a result of others saying they got calls regarding it being recalled. CS told me mine wasn't but glazing was melted. Took the store manager 10 min to tell me it was defective and I was getting a credit.
The only bag that I have from 2015 seems to have some of the edging totally removed, but not dented. The rest of my 2015 items are SLG and either seem ok in the edging or have never been used, but the SLG were all gifts so I don’t have the receipts for them anyway. For the bag, does this look like just normal wear and tear? I do baby my bags, but I have also used this bag many times. I can arrange to go to a store if needed, but can’t just drop by for an eval since there is not a store in my city. Thanks for the advice so far and for any opinion about if the wear on this bag is as expected.
I returned my Montaigne gm empriente this weekend ...received store credit for full amount including tax....the store clerk took it with no questions asked. Entire transaction took less than 5 minutes...
Do you recall what the date code for your bag was? Mine was made in late 2015 and I'm concerned it will begin to have issues. My bag has only be carried in public twice, many times around the house
Tried to call CS, and got the run-around that there is no active recall. Im wondering if its worth just showing up at the store with bag -in hand and going about it that way.
Thanks!!
I think it was 2014 but I can’t swear to it. I also seldom used it...I was going to use it for a weekend get away and took it out of cupboard and was shocked at it’s condition. That’s why I called customer service in the first place...the first person was of no help...then I started reading about this topic on here and made another call and that agent was very helpful..I would suggest making another callDo you recall what the date code for your bag was? Mine was made in late 2015 and I'm concerned it will begin to have issues. My bag has only be carried in public twice, many times around the house
Tried to call CS, and got the run-around that there is no active recall. Im wondering if its worth just showing up at the store with bag -in hand and going about it that way.
Thanks!!
I called when I saw dents in my empriente handles and strap--had I not seen any disintegration, I would not have been concerned.
When I took bag in for inspection, the SA or CA said "Same thing happened to my bag." Thus, I believe they have to see some type of damage. My bag was made in 2013 although purchased in 2015.
Is your curieuse showing signs of melting? I’m asking because I have one that was listed on the recall list but so far it’s okay so I’m holding onto it. My SA told me that if it fails in the future it will be replaced. Now I’m using it to see how it holds up.