Rumour re: Louis Vuitton Recall?

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#679
Medusa said:
I received a voice message on my cellphone from this number 14698452716 (TX code) - the male voice claiming that he is from LV client services asked me to call him back regarding my LV pochette metis purchase that I made at Saks Fifth in Atlanta. Is this call legit? How did he get my number and my purchase info? . I still have the voice message saved up in my phone. Did anyone of you guys out there receive such a call? I emailed both LV and Saks Fifth customer service to let them know. Thanks
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This is a legit call. Your info is all in their system from your purchases. Do you remember filling out a card with your info with your purchase? The serial number from your bag will come up in lv system as you bring the owner.
 
#681
Medusa said:
thank you :smile: .. I feel bad now.. #soignorant
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You are not. Don’t blame you. I got a call from an 800# that left a msg ( I don’t answer unknown #’s). Message was supposedly from my company regarding some stock and said not urgent. Googled 800# and got some odd results. Checked stock transfer # for my company’s agent and # didn’t match. I was part of the Equifax breach, Target breach and my company had a breach, so ......I did nothing.

However a week or so later, Simone internally reached out to me for same issue via internal firewall. We can’t be too careful these days.
 
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#682
Found some glazing peeling off on my strap where the clips are attached. When I sent my PM in for the flap replacement I kept the strap. I'm hoping to take it in soon and see if they can reglaze my strap.
 
#683
gabz said:
Is melting what is considered a defect? Cracked glazing is still wear and tear? Thx
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That was my experience. My cracked glazed handles on Azur Speedy 25 were replaced and it cost me $120.
My SpeedyB 25 Empriente in Infini was replaced without a blink, didn't cost me a penny, due to dents in glazing.
 
#687
mangojuice said:
at the risk of soundingecause of a ignorant... whats the difference between a bag on the recall list vs a bag with a known defect (such as the palm springs backpack)?
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The bags are on recall because of the known glazing issues that LV experienced over that time (2013-2015).

Newer bags seem to be more on a case by basis as LV would normally do. If your bag has a defect they should take care of you regardless.
 
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#689
Ive read this whole thread, but not in a couple of weeks, and I’m just getting caught up. Did I read somewhere in here that the DE neverfull from the time period was part of the recall? Has anyone heard of the agendas from that time period being recalled due to glazing issues as well? Tia
 
#690
Butterlite said:
Ive read this whole thread, but not in a couple of weeks, and I’m just getting caught up. Did I read somewhere in here that the DE neverfull from the time period was part of the recall? Has anyone heard of the agendas from that time period being recalled due to glazing issues as well? Tia
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The recall is mostly for empreinte items and the pochette metis, metis hobo and w tote as far as I’ve read.
 
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