Rumour re: Louis Vuitton Recall?

[vinbenphon1]

Do you recall what the date code for your bag was? Mine was made in late 2015 and I'm concerned it will begin to have issues. My bag has only be carried in public twice, many times around the house
Tried to call CS, and got the run-around that there is no active recall. Im wondering if its worth just showing up at the store with bag -in hand and going about it that way.
Thanks!!

You say your concerned it will begin to have issues. Is there actually anything wrong with your bag?

 

[LVLOYAL12]

I was never contacted either and knew nothing about the Retiro NM recall until I read it on here. I called CS and was transferred to the store I'd purchased it from who told me that mine was part of the recall and helped me exchange for something else. I did have to pay to ship it to the store, but was not charged for overnight shipment of the new one. I was completely blown away, in a good way, with how they handled this, once I'd reached out to them. I'm not sure how others were contacted but I've had an email address change since that purchase so maybe that's why...

I was in Retiro clubhouse when I saw this. I called about my Retiro NM in noir & CS just said I’d be contacted if my bag (purchased in 2015) was recalled. She acted like she knew nothing about it. I was about to sell this bag. I would feel so bad selling a defective bag to someone.

 

[LVLOYAL12]

I was in Retiro clubhouse when I saw this. I called about my Retiro NM in noir & CS just said I’d be contacted if my bag (purchased in 2015) was recalled. She acted like she knew nothing about it. I was about to sell this bag. I would feel so bad selling a defective bag to someone.

Nvm looks like it’s the Retiro in cerise that has been recalled not noir (sourced from Retiro clubhouse).

 

[MinaMaria]

Hi guys,

Just signed up to discuss my very recent experience with the PM recall for 2013-2015 models.

I purchased my MIF 2015 mono PM last month from Fashionphile (in excellent conditon, and I had babied it ever since getting it) despite all the glazing issues with other PMs. Then I saw Minks4All’s video about her recent video about having to return her PM.

This made me nervous so I checked my again to where she had issues and lo and behold, I had small cracks in the glazing and canvas in the same spots as hers.

When I called the CS line, they seemed to know what I was talking about and wanted to know who the original owner was so they could look up the authenticity. Since it was fashionphile, I had no idea and so I had to go to the branch in person for a “product inspection”.

My branch in Yorkdale (Toronto) didn’t seemed surprised at all about the defects.
Since I wasn’t the original owner, they have to ship it to the US to get authenticated but after it is, I have the option to exchange it for another mono PM or anything else from LV and had no problem putting me on a wait list for whatever I’d be interested in.

She said it’s about a 6 month wait list for the mono and longer for the reverse. But she kept trying to persuade me to not get the mono.

When her colleagues weren’t within earshot, she told me she’s got clients who’ve had to return their PMs 3 times with the same issue. She told me that due to the design of the bag, this issue will happen over and over again with the canvas PMs as the material isn’t able to withstand the awkward folds as easily as leather did.

She said that I can always get the mono PM and they will keep replacing it every time it happens, so I’ll probably do that or get the noir Empreinte. Though tbh, I’d rather just repair my PM if it had been possible instead.

I have to say that I’m pleasantly surprised that they were willing to help me despite not being the registered owner, and how they are handling this matter. Anyone else gone in to get their bag checked?

 

[Meesh202]

Is your curieuse showing signs of melting? I’m asking because I have one that was listed on the recall list but so far it’s okay so I’m holding onto it. My SA told me that if it fails in the future it will be replaced. Now I’m using it to see how it holds up.

Not damage at all. I actually never used in much. Looks brand new. My matching artsy has some odd discoloring though.

 

[WillWork4Fashion]

I was in Retiro clubhouse when I saw this. I called about my Retiro NM in noir & CS just said I’d be contacted if my bag (purchased in 2015) was recalled. She acted like she knew nothing about it. I was about to sell this bag. I would feel so bad selling a defective bag to someone.

Same thing happened to me. I also purchased in 2015, called CS & got the same response. I don’t see anything wrong with my bag at all though! If anyone knows the date code on their Retiro, who was recalled, I’d love to compare it to mine.

 

[WillWork4Fashion]

Nvm looks like it’s the Retiro in cerise that has been recalled not noir (sourced from Retiro clubhouse).

Good to know, thanks!

 

[rravic]

You say your concerned it will begin to have issues. Is there actually anything wrong with your bag?

None as of yet upon quick glance, but I havent used the bag much. I'll definitely need to check more closely. My primary concern is that others who have the same bag bought around the same time have had issues, probably more apparent with use/handling of the bag?

 

[TangerineKandy]

Hi guys,

Just signed up to discuss my very recent experience with the PM recall for 2013-2015 models.

I purchased my MIF 2015 mono PM last month from Fashionphile (in excellent conditon, and I had babied it ever since getting it) despite all the glazing issues with other PMs. Then I saw Minks4All’s video about her recent video about having to return her PM.

This made me nervous so I checked my again to where she had issues and lo and behold, I had small cracks in the glazing and canvas in the same spots as hers.

When I called the CS line, they seemed to know what I was talking about and wanted to know who the original owner was so they could look up the authenticity. Since it was fashionphile, I had no idea and so I had to go to the branch in person for a “product inspection”.

My branch in Yorkdale (Toronto) didn’t seemed surprised at all about the defects.
Since I wasn’t the original owner, they have to ship it to the US to get authenticated but after it is, I have the option to exchange it for another mono PM or anything else from LV and had no problem putting me on a wait list for whatever I’d be interested in.

She said it’s about a 6 month wait list for the mono and longer for the reverse. But she kept trying to persuade me to not get the mono.

When her colleagues weren’t within earshot, she told me she’s got clients who’ve had to return their PMs 3 times with the same issue. She told me that due to the design of the bag, this issue will happen over and over again with the canvas PMs as the material isn’t able to withstand the awkward folds as easily as leather did.

She said that I can always get the mono PM and they will keep replacing it every time it happens, so I’ll probably do that or get the noir Empreinte. Though tbh, I’d rather just repair my PM if it had been possible instead.

I have to say that I’m pleasantly surprised that they were willing to help me despite not being the registered owner, and how they are handling this matter. Anyone else gone in to get their bag checked?

Please let me know what you choose, etc. I bought my mono PM preloved and had the flap replaced last year. I just noticed a crack in the same spot on the flap with the glazing still looking perfect. I'm wondering if I should take it in.

My PM is the OG model made in France.

 

[itsmree]

Ive read this whole thread, but not in a couple of weeks, and I’m just getting caught up. Did I read somewhere in here that the DE neverfull from the time period was part of the recall? Has anyone heard of the agendas from that time period being recalled due to glazing issues as well? Tia

that would be a lot of bags if the DE NF was as well. have you heard if this is true?

 

[S_scofielf]

Hey guys!
Just wanted to update you on my previous concern about my 2 W totes.
I called CS (Australia) in the morning in which they denied any knowledge or such recall.
The handles were melted and I couldn’t use it either way so I took it in store that afternoon hoping to atleast have a repair.

When I got there it just so happened an SA that I had purchased a kabuki petite Malle and a clunny Bb from was just walking up to the entrance. She instantly offered to help me when I told her I have some bags with glazing issues.
As mentioned previously I don’t have the receipt and was purchased overseas so I dont remember leaving my details down at the time (2014).
They tried to check for my name, email, phone number but no record. However because one of the W totes had actually been repaired before, they were able to find that in my account which was a form of verification. The SA left for awhile and when she came back she said she had to talk to her manager for a long time and told her I was a regular client in which she had agreed to give me a store credit out of good will. They valued it at 6.2k each which was a shocking 12k to spend. However they said because I did not have a proof of purchase I must use the store credit today rather than taking it home.

Honestly at this point I was so happy and satisfied with the outcome they had offered but I was also having anxiety and brainstorming was I wanted.

So the exciting news I’d like to share is what I ended up getting. to all the Louis lovers here!

I took home the monogram petite boite chapeau (also known as hat box) , Bandouliere shoulder strap (monogram one side and red leather on the other) and...

I also asked for a reverse monogram pochette metis. The SA went to the back to see if there was any stock and she returned with the last one in store. However she stated I must purchase a fine jewellery if I wanted to take the bag home.
I’m not sure if that’s really a thing they do, or it was an incentive they had for SA’s and she was just trying the push sales.
I still took home a gorgeous fine jewellery ring along with the pochette Métis.

Paid $190 on top and left a very very happy and lucky lady !

 

[leuleu]

Hey guys!
Just wanted to update you on my previous concern about my 2 W totes.
I called CS (Australia) in the morning in which they denied any knowledge or such recall.
The handles were melted and I couldn’t use it either way so I took it in store that afternoon hoping to atleast have a repair.

When I got there it just so happened an SA that I had purchased a kabuki petite Malle and a clunny Bb from was just walking up to the entrance. She instantly offered to help me when I told her I have some bags with glazing issues.
As mentioned previously I don’t have the receipt and was purchased overseas so I dont remember leaving my details down at the time (2014).
They tried to check for my name, email, phone number but no record. However because one of the W totes had actually been repaired before, they were able to find that in my account which was a form of verification. The SA left for awhile and when she came back she said she had to talk to her manager for a long time and told her I was a regular client in which she had agreed to give me a store credit out of good will. They valued it at 6.2k each which was a shocking 12k to spend. However they said because I did not have a proof of purchase I must use the store credit today rather than taking it home.

Honestly at this point I was so happy and satisfied with the outcome they had offered but I was also having anxiety and brainstorming was I wanted.

So the exciting news I’d like to share is what I ended up getting. to all the Louis lovers here!

I took home the monogram petite boite chapeau (also known as hat box) , Bandouliere shoulder strap (monogram one side and red leather on the other) and...

I also asked for a reverse monogram pochette metis. The SA went to the back to see if there was any stock and she returned with the last one in store. However she stated I must purchase a fine jewellery if I wanted to take the bag home.
I’m not sure if that’s really a thing they do, or it was an incentive they had for SA’s and she was just trying the push sales.
I still took home a gorgeous fine jewellery ring along with the pochette Métis.

Paid $190 on top and left a very very happy and lucky lady !

Please, show us

 

[S_scofielf]

Hey guys!
Just wanted to update you on my previous concern about my 2 W totes.
I called CS (Australia) in the morning in which they denied any knowledge or such recall.
The handles were melted and I couldn’t use it either way so I took it in store that afternoon hoping to atleast have a repair.

When I got there it just so happened an SA that I had purchased a kabuki petite Malle and a clunny Bb from was just walking up to the entrance. She instantly offered to help me when I told her I have some bags with glazing issues.
As mentioned previously I don’t have the receipt and was purchased overseas so I dont remember leaving my details down at the time (2014).
They tried to check for my name, email, phone number but no record. However because one of the W totes had actually been repaired before, they were able to find that in my account which was a form of verification. The SA left for awhile and when she came back she said she had to talk to her manager for a long time and told her I was a regular client in which she had agreed to give me a store credit out of good will. They valued it at 6.2k each which was a shocking 12k to spend. However they said because I did not have a proof of purchase I must use the store credit today rather than taking it home.

Honestly at this point I was so happy and satisfied with the outcome they had offered but I was also having anxiety and brainstorming was I wanted.

So the exciting news I’d like to share is what I ended up getting. to all the Louis lovers here!

I took home the monogram petite boite chapeau (also known as hat box) , Bandouliere shoulder strap (monogram one side and red leather on the other) and...

I also asked for a reverse monogram pochette metis. The SA went to the back to see if there was any stock and she returned with the last one in store. However she stated I must purchase a fine jewellery if I wanted to take the bag home.
I’m not sure if that’s really a thing they do, or it was an incentive they had for SA’s and she was just trying the push sales.
I still took home a gorgeous fine jewellery ring along with the pochette Métis.

Paid $190 on top and left a very very happy and lucky lady !

Here is a photo

 

[Miraku]

I also asked for a reverse monogram pochette metis. The SA went to the back to see if there was any stock and she returned with the last one in store. However she stated I must purchase a fine jewellery if I wanted to take the bag home.
I’m not sure if that’s really a thing they do, or it was an incentive they had for SA’s and she was just trying the push sales.
I still took home a gorgeous fine jewellery ring along with the pochette Métis.

The heck? It's a pretty ring but has anyone else heard this "rule"?

 

[snibor]

The heck? It's a pretty ring but has anyone else heard this "rule"?

Ya with Hermès. This is BS and I don’t like it.