Missed the call from LV on Thursday, I went to the store today and got my 2013 speedy exchanged for a new Cannes in epi leather.
Rumour re: Louis Vuitton Recall?
- Thread starter jejunity
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I bought my reverse pochette metis last July in Hawaii. I noticed the glazing started to peel about three months ago. I only used it about a dozen times. It was on the flap where the strap rubbed. I put it in its dustbag and waited until I moved back. I took it in today. They immediately said it was defected and that I would receive store credit. I can buy anything I want with it. They offered to put me the wait list for a new reverse. They said I get priority bc my bag was defective. I had them order me a new one. I'm really interested in Marignan in sesame or noir. My SA let me know that a new very similar style with leather sides was coming in March. She wants me to see both before making a decision.
That is weird...I am sorry your SA treated you that way...Honestly my SA tried to do the same 3-4 MO ago as well...she just came back from another LV training, she is very young, she studies psychology (btw. very interesting combo to work in sales and study a psychology, think about it) and she does not know much (or anything) about me. She already saw a lot of my bags and once she told me that she wants to move me to a different level of LV obsession (because that is what she was just told at the seminar, she literally told me that!) She mentioned fine jewelry, shoes and shawls/scarves/bandeaus. I told her that I already have what I want (I love shawls and bandeaus), but I am not a fan of jewelry, I think it is not worth purchasing. Honestly after this comment I backed off. I have a very weird feeling and everything what I though so far about this business - mental manipulation, hooking a new client with available items which are normally impossible to get and then when you are already addicted suddenly nothing is available...and techniques like that...I do not go to stores to purchase items anymore, only to check them out...I order online or shop preloved. My experience with SA is very mixed or negative. The cherry on the top was when my SA told me that I am her top client and I make her a lot of money, but when I need something she is never available. I feel sorry for customers who do not see this and are manipulated and actually are paying for regular and expected customer service thousands of dollars = SAs are nice to you only when you buy something. That is so wrong! Therefore I think that case with fine jewelry and PM reverse is so wrong as well. I would ask for a manager. And maybe we are not lucky with the SAs...
Nivahra - I took my 2013 Speedy 30 Bandouliere DE to the store today. Definitely sticky handles. At first, they said they were going to send it off for assessment, and to likely get the sticky handles replaced. They even suggested I may have to pay for them. ( I got the feeling that the Speedy was not on the list of bags on the recall.) I pointed out that the strap would also have to be replaced, as it had the same glazing. When I politely said that seemed ridiculous as it wasn't wear and tear but a defect - they agreed, went off to the back for a few minutes (SA and the manager), and then kindly offered me a full credit towards another item. I bought a higher priced bag, and just paid the difference. I have purchased many things at LV over the last several years, and their gesture left me feeling well taken care of, and respected as a client. And honestly, with the increasing stickiness, I never would have used the bag again.
I haven't been posting here for years (ban island is serious business!)
But I randomly got the call and returned my beautiful but melting speedy 30 in emp today. I exchanged for another bag and was refunded the money left over instead of a credit which I was very thankful for. My SA said to consider my epi alma, epi cluny and de speedy as well because there are known problems with their glazing too.
Has there been a list of bags which are being inspected between 2013-2015? I bought a few more during this period and it's why I have been on ban island for so long.
But I randomly got the call and returned my beautiful but melting speedy 30 in emp today. I exchanged for another bag and was refunded the money left over instead of a credit which I was very thankful for. My SA said to consider my epi alma, epi cluny and de speedy as well because there are known problems with their glazing too.
Has there been a list of bags which are being inspected between 2013-2015? I bought a few more during this period and it's why I have been on ban island for so long.
Thanks for the good advice here! I went to the store today and brought in 4 empreinte items, all from 2015. They checked them against my purchase history and recalled dates/items and inspected them.
Two items had obvious wear to the glazing and were exchanged on the spot (I just ordered the same 2 items, since I like them and I had to choose something that was currently available or take a gift card for later). My other two items have never been used so have no wear at all (and I live in a cold climate) but the SA told me that they are also likely recalled. One is a cles pouch in a discontinued color and the other is a long wallet in a discontinued style. She offered to do some more research to see if they are recalled and will let me know. I am happy to exchange them or to keep them, which ever they recommend. Excellent service overall.
My husband was sad when I got home, because I purchased one of the bags on a trip to Italy when I was 7 months pregnant with our son. He said, “I guess you are not very sentimental...” He is very “alpha”, but also very tender.
Anyway, yes it is sad to give up discontinued or LE items, or items with memories attached, but I view my leather goods as a beautiful way serve a utilitarian purpose.
I hope my experience is helpful to others. It was a very easy process, but be prepared mentally and practically (take out your personal items ahead of time, etc) to give your items up after presenting them for inspection.
Two items had obvious wear to the glazing and were exchanged on the spot (I just ordered the same 2 items, since I like them and I had to choose something that was currently available or take a gift card for later). My other two items have never been used so have no wear at all (and I live in a cold climate) but the SA told me that they are also likely recalled. One is a cles pouch in a discontinued color and the other is a long wallet in a discontinued style. She offered to do some more research to see if they are recalled and will let me know. I am happy to exchange them or to keep them, which ever they recommend. Excellent service overall.
My husband was sad when I got home, because I purchased one of the bags on a trip to Italy when I was 7 months pregnant with our son. He said, “I guess you are not very sentimental...” He is very “alpha”, but also very tender.
Anyway, yes it is sad to give up discontinued or LE items, or items with memories attached, but I view my leather goods as a beautiful way serve a utilitarian purpose.
I hope my experience is helpful to others. It was a very easy process, but be prepared mentally and practically (take out your personal items ahead of time, etc) to give your items up after presenting them for inspection.
I got a call, voicemail, email..:o)
When at the store they seemed pretty interested in getting it off the streets, never even checked it and just said it, the defect, still could appear if it hadnt already. Since it was a one time offer i accepted..
My wife’s Greenwich bag was recalled. Got call from CS saying they had complaints and did she want to swap it for something else. She was in such a state as she absolutely adores the bag and didn’t have a problem with it. Eventually her head ruled and took it in. They took it straight away without checking it and gave us the price as of today (which was about £300 more than what we paid for it back in 2014).
They are only taking back certain bags with one specific issue (glazing of leather on certain styles). Your store is aware. All 4 stores in my Texas area are.
I got the "call" and took mine in Saturday. No receipt or paperwork was necessary. They just rang it up like a regular return with the prices used as the "last official price" of my now-discontinued bag and wallet. All went very smoothly. I do question this excellent customer service. Not like LV to incur such huge losses unless there was some MAJOR concern .....