I live in Paris and it applied for me. They haven't call me, I walked in with the bag. Make sure to have your invoice with you or the name of the person who bought the bag so they can track the purchase.
Rumour re: Louis Vuitton Recall?
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I live in Paris and it applied for me. They haven't call me, I walked in with the bag. Make sure to have your invoice with you or the name of the person who bought the bag so they can track the purchase.
Can you share how badly the Empreinte looked? Was it just a few indentations in the handles, or something more serious? Thanks.
The bag is in perfect condition because I only used it a handful of times since we purchased it. The embossing is perfect and the metal rings and feet show no signs of wear.
I didn’t know anything was wrong with the bag because I haven’t used it since last fall, so when I took it out to use - I told my DBF that it feels oddly sticky around the glazing but used it anyway. When we returned home - I noticed that the glazing around both straps had indentations from the sweater I was wearing.
Also the side of the bag it self had indentations
So I put it away and told him we’ll go over Christmas break to get it repaired since I really love this bag. I loved it so much that I hardly used it [emoji53]
Long story short the day after Christmas he received the call about the recall on the bag - we didn’t even inquire about the issue - but he did ask if it could be repaired and they told him no I have the option to exchange [emoji52]
I didn't take pictures but the bag was perfect (leather, embossing). Very minimal wear on the corners. The straps were juste like Melfontana's bag. The glazing was cracked on the bandoulière.
They offered to exchange for the new speedy but I don't like the new style ... So I'm patiently waiting for my pochette Metis to arrive (didn't like it when it first come out in mono years ago, then it grew on me but I stayed away because of the issues. I wanted to get one when the empreinte version came out and then was afraid of potential issues so I stepped back. I am finally taking the plunge (of course, the price of it increased
)Thanks Babyloove and Melfontana for sharing.
I have those smallish dents in my handles but do not feel any stickiness. I’ll take it in next time I’m in SF and have it looked at since I have not had any calls or mail from LV.
Before all of this came to light, I thought the dents were from wearing rings on my fingers when I grasp the handles, and that I must have done it!
It annoys me because my Azur Speedy handles were obviously a defect yet I was charged $120 for new ones. I have made a lot of LV purchases over last 4 years and will bring in my wad of receipts to show them.
I have those smallish dents in my handles but do not feel any stickiness. I’ll take it in next time I’m in SF and have it looked at since I have not had any calls or mail from LV.
Before all of this came to light, I thought the dents were from wearing rings on my fingers when I grasp the handles, and that I must have done it!
It annoys me because my Azur Speedy handles were obviously a defect yet I was charged $120 for new ones. I have made a lot of LV purchases over last 4 years and will bring in my wad of receipts to show them.
Hello all, I am here to thank you for this thread and share my experience with this recall so far.
I got a somewhat cryptic call from someone at LV User Services yesterday wanting me to call them back about two bags I bought in 2013, but I ended up playing telephone tag and decided to check here for what might be going on. Today I called LV User Services directly and was able to schedule an appointment to return my two Empriente Speedy 25s next week, easy peasy. The person on the phone said I didn't need to bring the receipts, or the boxes, or the dust bags, and that I would be able to exchange the bags for whatever else they had in the store, minus the taxes on both.
Then I realized that a Sofia Coppola bag I bought at an online consignment site was probably also in the recall, but when I contacted LV User Services again about that bag, they said they can't do anything unless I can provide the original purchase information. Sigh. There's nothing wrong with it at the moment so I guess I'll just have to hope for the best. I have emailed the consignment site asking if there's any chance at all that they have information about the original purchaser, but I'm not optimistic about getting anything back from them. I didn't pay full price for the bag, but it was still just over half of the original retail price (ouch!).
Anyway, that's what I've had happen so far, and will report back after my appointment to return the other two bags next week. I hadn't carried either for a long while so I won't miss them much, I suppose. Here's hoping I get enough of a return to get something I really like.
Thanks again to everyone who provided info in this thread!
I got a somewhat cryptic call from someone at LV User Services yesterday wanting me to call them back about two bags I bought in 2013, but I ended up playing telephone tag and decided to check here for what might be going on. Today I called LV User Services directly and was able to schedule an appointment to return my two Empriente Speedy 25s next week, easy peasy. The person on the phone said I didn't need to bring the receipts, or the boxes, or the dust bags, and that I would be able to exchange the bags for whatever else they had in the store, minus the taxes on both.
Then I realized that a Sofia Coppola bag I bought at an online consignment site was probably also in the recall, but when I contacted LV User Services again about that bag, they said they can't do anything unless I can provide the original purchase information. Sigh. There's nothing wrong with it at the moment so I guess I'll just have to hope for the best. I have emailed the consignment site asking if there's any chance at all that they have information about the original purchaser, but I'm not optimistic about getting anything back from them. I didn't pay full price for the bag, but it was still just over half of the original retail price (ouch!).
Anyway, that's what I've had happen so far, and will report back after my appointment to return the other two bags next week. I hadn't carried either for a long while so I won't miss them much, I suppose. Here's hoping I get enough of a return to get something I really like.
Thanks again to everyone who provided info in this thread!
JerushaCouture on youtube was able to exchange/get credit for consignment LVs she had that were recalled. I suspected she was a special case.
I have a turquoise SC that I'm worried about and a suede (both 2012) - I bought both preloved as they were discontinued. Jerusha said they accepted her receipt from the consignment store...
Bring in your SC when you bring in your other bags. That’s what LV told me to do. They evaluated mine and gave me store credit! I did not have the original receipt.
Not special... as mentioned multiple times in this thread, an LV receipt needs to be provided if you are not the original owner. Doesn't matter if bought second hand from ebay or consignment. LV's concern is with the bag not ownership.
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Jerusha said she did not have an LV receipt.
Not special... as mentioned multiple times in this thread, an LV receipt needs to be provided if you are not the original owner. Doesn't matter if bought second hand from ebay or consignment. LV's concern is with the bag not ownership.
Can only ask. Others here have also only had consignment receipts.
I would like to share my experience with LV in Australia.
I have had issues with the glazing on my Speedy 30 in empreinte leather (bought in 2014, older version) melting. Appears similar to the photos shown by Melfontana above. So after reading about the issues here on purseforum about the recalls, I contacted client services in Australia via the online chat. It was a horrible experience and all I was advised was "bring it to a store". She could not tell me anything else and literally closed the chat on me while I was still typing to clarify other issues (because I also had other items bought around that time that also appears to be recalled as well).
As the online chat function was terrible, I had to call client services instead. The lady who helped me was more helpful, but she has not heard about defective glazing, also she also said that there are no recalls for defective items that she was aware of, and LV Australia is not doing any recalls.
I am sorry to break the bad news to fellow Australians - but it looks like LV here is certainly not as helpful in recalling defective items compared to the US and Europe! I do not expect any Australians to be contacted personally by LV anytime soon...
I will probably have to set aside some time to bring my items into a store. As other posters have advised - it will probably be useful to bring the items in when you have something in mind to purchase. (Unless you want to make 2 trips). It seems like LV expects us to exchange for something else on the spot rather than giving out store credit and I have nothing that I would want from the current offerings.
I have had issues with the glazing on my Speedy 30 in empreinte leather (bought in 2014, older version) melting. Appears similar to the photos shown by Melfontana above. So after reading about the issues here on purseforum about the recalls, I contacted client services in Australia via the online chat. It was a horrible experience and all I was advised was "bring it to a store". She could not tell me anything else and literally closed the chat on me while I was still typing to clarify other issues (because I also had other items bought around that time that also appears to be recalled as well).
As the online chat function was terrible, I had to call client services instead. The lady who helped me was more helpful, but she has not heard about defective glazing, also she also said that there are no recalls for defective items that she was aware of, and LV Australia is not doing any recalls.
I am sorry to break the bad news to fellow Australians - but it looks like LV here is certainly not as helpful in recalling defective items compared to the US and Europe! I do not expect any Australians to be contacted personally by LV anytime soon...
I will probably have to set aside some time to bring my items into a store. As other posters have advised - it will probably be useful to bring the items in when you have something in mind to purchase. (Unless you want to make 2 trips). It seems like LV expects us to exchange for something else on the spot rather than giving out store credit and I have nothing that I would want from the current offerings.
I’m not going to rush to the store because I was told it’s an open ended recall that does not expire. We asked her if we could wait till the new bags were released January/February and she replied of course and said the bag is the store credit so when I see something I’d like in its place to call her back and she will call the manager at the store we choose to arrange the exchange - I’d rather do that then be hasty and take something I really don’t want just because ....
I think you have blown this way out of proportion. There is nothing rude or ignorant about the chat session, you are advised to take it to the store for assessment. Is there a reason you won't? I am in Australia, your assumtions are incorrect and misleading to others in oz. I have had my bag exchanged as I know other ozzies have as well. The stores here know what bags are included. A person on the computer cannot help you anyway.